My Number, My Identity
The how-to guide to registering your du sim card...
Registering your mobile number is mandatory to protect you. Since 2012, du has invited its customers to register their numbers, in-line with the Telecommunications Regulatory Authority (TRA)’s new ‘My Number, My Identity’ campaign. This facility is available in more than 250 locations in the UAE.
A simple, hassle-free process has been devised for all customers to easily register their number. Customers will be notified individually by SMS, only after which they will need to visit any of the conveniently located outlets for registration.
“This regulatory step is highly commendable, and we fully support the TRA for its efforts to protect customer interest and enhance customer experience. We are working proactively with agencies to automate the process, further simplifying the registration process. We have taken every measure to make the registration process for SIM cards as simple as possible for our customers, so that they can enjoy a smooth, hassle-free registration no matter where they are in the UAE,” said Farid Faraidooni, Chief Commercial Officer, du. “I would like to encourage all our customers to register in accordance to the schedule set for them, which will be communicated via SMS, to avoid any inconvenience of disconnection.”
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Registering your mobile number
You can register your mobile number using your Emirates ID through the card reader machine at any of du's stores.
Where to register
You can register your number at any of du's My Number My Identity partner shops or in du's stores.
Card Reader Portal for easy registration
UAE nationals: valid Emirates ID or valid UAE passport
GCC nationals: valid Emriates ID, or valid GCC passport, or valid GCC national ID
Expats: valid Emirates ID, or passport with valid visa
Use the Card Reader Portal located in all of du's authorised partners stores for quick and simple registration. All you need is your Emirates ID card and your PIN number. If you’ve not yet received your pin number, just send PIN to 6664 and they'll send it to you. In order to use the portal, the Emirates ID card holder needs to be the owner of the mobile account.
Transfoer of Contract
If you are using a mobile line of someone who is no longer in the UAE, you’ll need to request a transfer of contract before you’re able to register. For transfer of contract of a Pay as You Go line, visit any of du's stores and request for a transfer of contract. If the original owner of the Pay as You Go mobile number comes back within six months and requests for his mobile number, the number will be returned to the original owner. For transfer of contract of a Monthly Plan, the original owner and the new owner has to visit the du shop personally to request the transfer of contract.
How can I check the status of my registration?
Simply SMS "STATUS" to 6664
For a full set of FAQs and complete details of the registration process, customers can visit here.