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hi there, I sent an email originally when I placed my order and got no confirmation which bothered me, I followed it up a few weeks later, again no response. I got worried when the mobile number was switched off immediately after I called then went online and called the main office. Got through, they had my order then said it would be delivered within a week. On the day of delivery I got a call saying the colour I had requested was not available so choose another one which I did and despite them saying it would be delivered the next day it was not! I was losing faith when out of the blue the next day, got a call and a very nice young chap dropped off my huge bag at my house at 7 that night with apologies for any confusion. it is massive and although not the colour I wanted, am pretty happy as it is a gift! Try calling the main office.