Latest post at
Never had a prob with HSBC here, although we do have offshore and UK accounts, although (again) I understand they have no relationship.
Having said that we never go inside the bank, just take money from the ATM, do all transfers online. worst part was writing the 36 chqs back in the early days.
Regarding the number pads, we already have 9!!!! I have labeled them on the back with permananent marker and it works ok for us.