A NIGHTMARE EXPERIENCE WITH DU
We became a DU customer when we moved into Palm Jumeirah as they were the only provider in this area. We took the package of internet/landline/TV. If only we knew what a NIGHTMARE it would cause us, we wouldn't have moved. We had problems with our landline not working so we had to use our mobile (which has costs us) to call DU for technical help whereby they will put you on hold. They first assured us they had fixed it remotely, but the fault continued. Finally, a technician turned up (poorly equipped) and asked me for a ladder. I didn't have one and he resorted to standing on our expensive furniture. After 2-1/2 hours (for which I had to listen to him talk to his colleague about his mistress!), I told him I had to pick my daughter up from school. He left with both my phone and cable TV not working! I had to use my mobile again to make a complaint. Another technician came after a few days, spent another 2-1/2 hours until I said I had to do pick-up. This time, the landline was working but the TV wasn't. After another few more days, it was agreed that a technician will turn up on a Friday morning between 8-9am. He didn't turn up until 1:30pm (our weekend ruined!) and stayed till almost 5pm before both the landline and TV worked. I thought that would be the end of it. Boy, was I wrong! Within 30 minutes the landline wasn't working again! I had to make a complaint with my mobile again, put on hold as usual. The landline now works intermittently. While it was working, I tried calling my mobile with it, and to my horror, a number I did not recognise showed up on my mobile. DU has changed my number without informing me! When I called to make the complaint, they just said that it was some configuration problem which they will fix. After a few days and many more calls, I still didn't get a call back from their technical staff. Last night, at about 11pm, DU's technical staff called up and asked if our landline was working, waking the whole household up. This morning, I had a call from a lady speaking in a foreign language with the DU music in the background. My landline still goes on and off, I have a number that I don't recognise and when we or others call our GIVEN landline number, it is an engaged tone. I dread to see our first DU bill!
- RATE IT
- RATE IT
- RATE IT
- RATE IT
- RATE IT
- RATE IT