Got my items finally. Seems as if they were experiencing technical difficulties and temporarily shut down their site. Haven't ordered anything from them since as it was too much of a hassle getting my first items. Hope others have had better luck than me.
Hi There,
You can contact Dubai Consumer Rights and they will help you sort this out.
All the info is here on this page for you...
http://www.expatwoman.com/dubai/monthly_faqs_Consumer_Rights_In_Dubai_9000.aspx
HTH
I had a google for you- lots of issues mentioned on their Facebook page- maybe contact then through that as well?
https://www.facebook.com/desertcart
Hope you get sorted out!
If you have not received your item and it is passed the max delivery time, I think you should contact consumer rights and file a complaint.
I contacted their customer service e-mail and haven't recieved anything back. I'm feeling blonde here but what is 'consumer rights'? Can I call them or e-mail them? How do I contact?
Does anyone have a contact number for Desertcart? I've placed quite a large order last month - the full amount of which was deducted from my bank account. Unfortunately I have only recieved a few items even though it is now 2 weeks past the maximum delivery date.
I've sent 3 follow-up e-mail with no response. Does anyone else use this site and would you have a number I can contact urgently?