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Where could my parcel (sent via Emirates Post) be???
I sent a parcel (a box with gifts for family) to South Africa via the Jumeirah post office on June 3rd. I chose the option to have it arrive in two weeks (which means I paid double the amount - because there's a four week option). It's June 28th now and it still hasn't arrived. Last week it was a week overdue so I went online and found this Global Track and Trace website. When I entered the Tracking number, I was dismayed. The last activity on my parcel was on June 4th and the description says, "Departure from outward office of exchange. Location: Dubai." What happened to it after that??? :(
So I called 600-5-99999 to make an enquiry. They gave me an enquiry number and said they would trace it with the airline that is supposed to have transported it, and with the Johannesburg exchange office. They assured me it's not lost, but I don't know. What I know for sure is that as of today it still hasn't arrived at its destination. Does anyone have a similar story? What was the end result? Or are there any further measures that I should be taking to ensure that it's located? Thank you!!
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