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Awful service at Crate and Barrel MOW. How can I file a complaint about them? Please Help. Is there a regional manager or office?
This summer I bought 2 beds from Crate and Barrel at the MOE. However they were not in stock so I was told it was no problem and they would get shipped over in about 6-8 weeks. 10 weeks later (and after persistent calls from myself), I was told the beds had arrived but were damaged. I was told that as compensation I would get a 10% store credit and the new beds would take 6 weeks to arrive. 6 weeks passed and I never got an update on the beds or my discount. After countless calls to managers I was then told that they could no longer give me a discount as they had gotten special permission to air freight the beds and they would be delivered in one week. That last message was 2 weeks ago and still there are no beds and no discount. I am still out about 5,000 dhms which was the initial cost I paid. I call everyday but the department managers almost never call back. When they do call back they say they will "investigate the matter" and call me back which they never do. The store manager has NEVER called me back. I work during the day so I can't go and camp out at the store. When I do go at night, I am told the manager will get back to you in the morning and we know that never has any result. I am so fed up of their service. Surely the U.S. office would be interested in knowing about this pathetic service.
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