For bloggers and anyone who looks online for reviews before dining out, any thoughts on this? | ExpatWoman.com
 

For bloggers and anyone who looks online for reviews before dining out, any thoughts on this?

708
Posts
EW GURU
481
Posts
EW EXPLORER
Latest post on 01 February 2011 - 13:30
In the US, I used a great website called Yelp. Businesses loved it (posting stickers and articles in their storefront) or loathed it depending on how good your reputation was. The business that were highly regarded (and these ranged from mom and pops, hole-in-the-walls to businesses and chain restaurants) took it very seriously...they know how powerful word-of-mouth marketing is. I think it is incredibly helpful for both customers and the business. GMs should be grateful they don't have to ask customers for surveys (which I never fill out) or give away things to get feedback! Of course you are going to get some bad, some good -- but that's the nature of the service industry, you can hardly please everyone, all the time.. By large, if a business is good...people aren't going to come on to give it a slam rating just to do it. It's no different than websites like Trip Advisor...and it's a win-win for everyone. <em>edited by gleekfamily on 01/02/2011</em>
708
Posts
EW GURU
Latest post on 01 February 2011 - 12:52
What astonishes me the most is how can they ask someone to not express their opinion on the experience they had? Surely, if I were to TALK about the food I did not like at a restaurant, I cannot be sued?
35
Posts
EW NEWBIE
Latest post on 01 February 2011 - 12:16
How silly! Rather than inviting him again at the restaurant and trying to mend it they decide to spend more money and sue him. Puts me off dining at Benihana if that is how they solve their issues.
41
Posts
EW NEWBIE
Latest post on 01 February 2011 - 12:10
I saw this yesterday! It's crazy that they're suing him and even before the GM wrote to Mark to tell him that he is going to take legal action, multiple users with different names but the same IP address wrote back as a comment on the blog that "no no the food is awesome" - That's definitely not the way a restaurant should go about dealing with a dissatisfied customer!