Position: Technology Learning Advisor
Reporting to: Head of Technology Learning and Development Delivery
Applicated end date: 8th September 2016
Contract: 2 year fixed-term but with possibility of extension.
The British Embassy Dubai is part of world-wide network of 270 Posts, representing British prosperity, security, consular interests overseas. We are looking to recruit a full-time Technology Learning Adviser (TLA), who will be based in Dubai, but who will have responsibility for the FCO’s Africa Region.
The successful candidate will be responsible for the delivery of high quality and effective Technology Learning and Development (Tech L&D) in the Foreign and Commonwealth Office (FCO and other UK Government Departments) within the Africa Region. They will also be responsible for working closely with FCO Posts to identify Tech L&D needs and helping to identify a range of Tech L&D interactions to meet these needs.
As part of a global network of TLAs in other FCO locations, including an existing TLA in Dubai who is responsible for the Middle East Region, this new role supports the Foreign & Commonwealth Office’s (FCO) Knowledge & Technology Department (KTD) objectives and in particular, the successful delivery of a new ‘Technology Overhaul’ programme. The successful candidate will also be helping to drive a culture change in the way the FCO uses information, technology and knowledge to undertake its work.
Whilst this role will be based in Dubai, the successful candidate will provide Tech L&D to around 35 FCO Posts within Africa. The FCO is moving swiftly towards the majority of its Learning and Development being delivered via virtual delivery (e.g. via Videoconference), and this can be delivered from Dubai, but some duty travel to Africa region to deliver Tech L&D at FCO Posts face-to-face will also be required.
The successful candidate will have a strong practical and theoretical knowledge and background in Learning and Development design and delivery, ideally supported by Learning and Development professional qualifications. The candidate will be expected to work with a wide range of stakeholders so strong communications skills - including the ability to explain topics using a simple and structured approach, is essential.
A strong and broad IT working knowledge is also required, including knowledge of the MS Office suite, but this role is primarily about helping others to learn how to use new knowledge and skills across a wide range of Technology topics, and not an ‘IT specialist’ role.
The successful candidate will report to the Head of Technology Learning and Development Delivery, based in the FCO’s UK Knowledge and Technology Directorate in London.
As previously mentioned, this role will require travel to other FCO Posts in Africa, and occasionally to other Regions, to deliver face to face Tech L&D. Applicants must be able and willing to undertake this commitment. Appropriate travel, accommodation and other reasonable costs will be paid for these journeys. The successful recruit will need to obtain security clearance to ‘GSC Official Sensitive’ to undertake this role.
Occasional visits outside of the Middle East and Africa Regions, including to the UK, for conferences/workshop will be required. The successful candidate will receive upskilling in FCO specific Technology and will be provided with induction and mentoring.
Duties and Responsibilities:
Helping to deliver a successful ‘Technology Overhaul’ programme by ensuring high quality and effective Tech L&D is available, visible and delivered within the Africa region, mostly through virtual delivery. Helping communicate, and raising awareness, of the blended-learning Tech L&D offer available to FCO and other Government Department staff.
Working with key stakeholders at all Posts in the Africa region, including the IT Support Officers and the Regional Digital Units, to identify Tech L&D requirements that will help deliver their Post’s Business Plans. Identifying, designing and working in partnership with stakeholders to ensure a suitable range of Tech L&D interactions that best meet Tech needs are implemented.
Collaborating with others in the KTD Tech L&D team, including TLAs in other Regions, to share and promote best practice and ensure consistency across Regions. Working closely with the local HR Regional Learning and Development Teams (RLDTs) to ensure an aligned approach to all aspects of Learning and Development. Ensuring that Continual Professional Development is undertaken to refresh FCO and generic Technology knowledge, particularly to reflect any changes/updates in the Technology Overhaul programme.
Responsible for monitoring and reporting on the effectiveness of Tech L&D delivery in the region, evaluating the overall impact and using this information to help improve the design and delivery of Tech L&D and identifying priorities for Technology behaviour change.
Responsible for working with the Head of Technology L&D Delivery to create Post visit plans. Responsible for operating with an agreed budget and ensuring timely and accurate monthly financial reporting.
Contribute to wider Post activities including but not limited to participation in committees and events to ensure that One HMG philosophy is maintained at Post.
Building Capability for All – Effectiveness in this area is having a strong focus on continuous learning for oneself, others and the organisation.
Delivering at Pace - Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes.
Leading and Communicating - At all levels, effectiveness in this area is about leading from the front and communicating with clarity, conviction and enthusiasm.
Changing and Improving - People who are effective in this area are responsive, innovative and seek out opportunities to create effective change.
Making Effective Decisions - Effectiveness in this area is about being objective; using sound judgement, evidence and knowledge to provide accurate, expert and professional advice.
Collaborating and Partnering - People skilled in this area create and maintain positive, professional and trusting working relationships with a wide range of people within and outside the Civil Service to help get business done.
Excellent communications skills in both oral and written English. Fluency in other languages of the region would be advantageous.
A minimum of 5 years experience in the design/delivery of learning and development.
A professional knowledge of learning and development theory and practice.
Ability to work independently and within agreed delegated authority.
Strong Technology skills in commonly used products including Microsoft office (MS Word, Excel, PowerPoint, and Outlook), and SharePoint. Familiarity with social media e.g. Facebook and Twitter, working with Microsoft Cloud.
Professional Learning and Development qualifications.
Membership of a relevant L&D professional organisation (e.g. CIPD).
Experience of delivering learning and development via virtual methods (e.g. WebEx).
Experience of designing eLearning products.
The successful candidate:
Must be a holder of local working visa and must be able and will be required to travel on regular duty journeys within UAE and Africa in addition to some international travel to other countries.
Will be required to obtain the necessary security clearance. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian or New Zealand nationality in order to gain the level of clearance required.
Working Hours and Remuneration
The Embassy aims to offer an attractive working environment and remuneration package for this role, including: non-negotiable salary of AED 19,388/- per month inclusive; performance bonus, five weeks’ vacation per annum, free on-site parking and free access to on-site swimming pool, gymnasium and sports facilities.
No accommodation or relocation expenses are payable in connection with this position.
Conditioned working hours are 38 hours per week. Standard working hours are from 07.30 am until 2.30 pm on Sunday to Thursday. Flexible working will be considered, but jobholder will be expected to have a strong presence at their home Post – Dubai.
Interested candidates must attach the following documents when applying online.
1. Updated Curriculum Vitae.
2. Please provide examples of performance in each competency on the motivation section of the online application form.
3. A covering letter stating why you feel you have the necessary skills to perform well in the above role.
(Your application must include examples of when you have demonstrated the competencies outlined above. Applications that do not include this information will be rejected).
The closing date for all applications is 8th September 2016
Applications received after the stated deadline will not be considered.
Potential candidates will be invited to take a short written assessment; those who pass the assessment will be invited for an interview, which will include a short presentation.
Due to the large amount of applications we receive only those shortlisted for assessment will be contacted.
The successful candidate will be required to undergo security vetting procedures. Any offer of employment will be subject to the candidate achieving suitable clearances
The British Embassy Dubai is an equal opportunities employer, dedicated to inclusivity, a diverse workforce and valuing difference.