Never heard so much nonsense - Why is everything so difficult | ExpatWoman.com
 

Never heard so much nonsense - Why is everything so difficult

2725
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EW EXPERT
Latest post on 14 March 2013 - 16:55

So I have been trying to get my cats on an Emirates flight, been ringing them since Tuesday, they get telling to ring back tomorrow etc. Today they said ring back in 2 days time.

This is suppose to be an award winning airline. How can it be so hard to get my two furries on a plane, I have chosen a really early flight ( 02.15am ) I was told to give them 7 days notice, I thought I would allow extra time and gave them 9 days.

I am in Doha and have no choice buy to ring them in Dubai, never been so frustrated....

Any ideas ladies? xx

2725
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EW EXPERT
Latest post on 16 March 2013 - 01:08
An wonderful lady has come to my rescue and saved the day, So grateful and can't thank her enough. Its all sorted now, my boys are booked and ready to rock and roll on 22nd. Yippee.
344
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EW EXPLORER
Latest post on 15 March 2013 - 23:11
I am just guessing here, but wouldn't it be better if you were in Dubai and sorting it from this end? At least you can go to their offices etc...and not just be on the end of a phone and be brushed off. If you have friends here and can stay with them, then the flight only costs around aed 700 return. You can then try and get them on the same flight as yourself. I have found over the years that being face to face makes things happen far quicker than a phone call.
2725
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EW EXPERT
Latest post on 15 March 2013 - 21:57
now is fine Will ring you tomorrow if this is ok, abit late for you now! thankyou
331
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EW EXPLORER
Latest post on 15 March 2013 - 21:09
now is fine
2725
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EW EXPERT
Latest post on 15 March 2013 - 20:53
Fiat500, thankyou, I now have your number. When is the best time to call you.
2725
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EW EXPERT
Latest post on 15 March 2013 - 20:34
As far as I'm aware all animals coming into Dubai have to arrive as cargo, I assume departing would be the same. Have you tried ringing sky cargo? I found them very helpful in the UK far better than BA and as good as Virgin. In the UK they had a dedicated representative for pets. Ive emailed Dnata Cargo, hoping they can help.
1042
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EW OLDHAND
Latest post on 15 March 2013 - 20:32
As far as I'm aware all animals coming into Dubai have to arrive as cargo, I assume departing would be the same. Have you tried ringing sky cargo? I found them very helpful in the UK far better than BA and as good as Virgin. In the UK they had a dedicated representative for pets.
2725
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EW EXPERT
Latest post on 15 March 2013 - 20:16
Is it the airline that have quoted you the price and you are just trying to make the booking? Basically I rang EK to make a reservation and to let them know my two cats need to be booked as accompanied excess baggage. I am still being told to wait!!! still no joy today and was informed they will deal with it as a priority.
331
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EW EXPLORER
Latest post on 15 March 2013 - 19:53
Is it the airline that have quoted you the price and you are just trying to make the booking?
2725
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EW EXPERT
Latest post on 15 March 2013 - 17:45
EK continues to drop the ball. This isn't the first story about moving animals or cargo for that matter. Seems as though someone internally has no idea what they're doing so its easier to say call back, call back in hopes that you won't. Cargo is big business, moving your animal is not a priority. Try another airline. The animal moving companies can help but they will charge a fortune and quite frankly their service is not worth it when you can do it on your own for a fraction of the cost. Now to get a straight answer from an airline! Was quoted 9000dhs,plus the flight just to get them over, I already have their import/export papers in process. <em>edited by salsB on 15/03/2013</em>
2725
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EW EXPERT
Latest post on 15 March 2013 - 17:43
Apparently I cannot use Qatar Airways as Hubby needs his RP, as yet he doesnt have one yet, not likely too either in the near future. Still waiting for EK to contact, running out of time now. I received an email from EK last week telling all the procedures, they said once they have the info, then it is an easy process!!! not from where I am sitting.
461
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EW EXPLORER
Latest post on 15 March 2013 - 12:39
EK continues to drop the ball. This isn't the first story about moving animals or cargo for that matter. Seems as though someone internally has no idea what they're doing so its easier to say call back, call back in hopes that you won't. Cargo is big business, moving your animal is not a priority. Try another airline. The animal moving companies can help but they will charge a fortune and quite frankly their service is not worth it when you can do it on your own for a fraction of the cost. Now to get a straight answer from an airline!
1336
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EW OLDHAND
Latest post on 15 March 2013 - 03:30
Try a freight Booker? Animals can't just be put in any hold, also depending on what other cargo is on the flight, it may preclude carrying live animals on that trip. So you might just be unlucky with the timing. Anyway, maybe you could work with an agent so they do the hard work/calling round. Good luck
 
 

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