Hotels with a human touch could become a thing of the past, according to hotel insiders who claim it could be just as easy to procure keys from a robot or via a voice control system.

A survey by Guestline, who provide property management and distribution software to the hospitality industry, suggests 85% of relationships with businesses will not require human interaction in the future. Their conclusions have been drawn from experts across the fields of technology, artificial intelligence, hospitality and interior design.