aevans_indubai

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EW NEWBIE

Latest post on 06 November 2012 - 12:11

So annoyed and upset by the RITZ CARLTON AT JUMERIAH BEACH We too had a booking for 6 adults and 4 kids (booked months ago) and their F&B Manager sent an email after I provided all my credit card details .... sorry - we CAN NO LONGER confirm children. I even offered to pay full price for the children - but she then she changed her story and said they had no space 'anymore for children' was her exact statement. 6 adults paying 945 AED per head and they had no space for 4 children @ 270 each?? Was so disappointed and so upset as we too had family arriving from Australia. I literally begged for a table - and was just told 'no children under 5'. It ruined everything about our christmas planning, and I am still very upset about the way they treated us. I had no problem paying up front for all of us and offered that as an option as well. I would not go there now if they offered the whole lunch for free. They treated us (and it seems the majority of people) appallingly. I have also cancelled a baby shower I had planned to hold there for a work colleague next month, and will never go back there. We live locally, and as a large family were frequent visitors to their F&B venues, and not only that when family came to stay in Dubai they always stay at the Ritz given it's location is so convenient to our home. The best thing about living in Dubai is that we are spoilt for choice, and given there are at least 10 5 star hotels within 1km from the Ritz - there is no reason to go there for anything if that is the way they treat people. edited to remove bold... <em>edited by aevans_indubai on 06/11/2012</em>

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