absosmurfly

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EW NEWBIE

Latest post on 04 July 2012 - 00:25

I am currently receiving treatment at this dentist, and had an incident I would like everyone's opinion on. I had to have an extraction. The dentist called me and asked me to get a CT scan done first. Fair enough. I went to their surgery in Healthcare City, got it done. Then they told me it was 1400 dirham and isn't covered by insurance. I was quite upset - I had some cash with me, but not 1400 dirhams, and I hadn't brought my credit card. I was also upset that this treatment was recommended to me without being told how much it would cost, nor that my insurance wouldn't cover it. So, I told them I was sorry but I would have to pay for it when I went to see the dentist for the extraction, which was fine with them. I then go to have the extraction. The dentist recommended an implant at the same time, as this would makeitmuch easier to fit a crow later on. The extraction and the implant came to 11,000 dirham, whi h is expensive, but on my insurance I pay 30%, which for me is still expensive but just about doable. So imagine my absolute shock when I go to pay and I am told that the implant isn't covered by insurance! I had to pay more than 10,000 dirhams! There is absolutely no way I would have got that implant if I had been told it wouldn't be covered by insurance. As it is, we've had to cancel our summer holiday in order to pay for it. (No complaints about the medical side of it, by the way, the dentist was great and no problems at all with the extraction). I did complain, and they told me I didn't have to pay for the CT scan as way of apology. What does EW think? Am I being too unrealistic in expecting a bit more? I know it was my responsibility to ask if my treatment would be covered, but really it never occurred to me that it wouldn't be, when they knew all along that such a procedure never is covered. I feel quite resentful now, and wonder whether I should just leave it and put it down to experience.

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