amy2010

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EW NEWBIE

Latest post on 12 June 2011 - 23:49

Eli1979, I called Maxcom over for a quote, but was not entirely happy with the service. What he mentioned to be a 2-3 hrs overall fitting and installation, he turned up and took 3 hours just to download the software, but even then after being in the home for what seemed like ages ( at the worst part of the day- tea time/homework time), and said that there were problems with my router. He said that I needed to get a new router as mine was too old....(installed 1 and a half years ago), however, he did have one in his car that he could sell me for 500dhs. (Figure plucked out the air). After me telling him that he would not get another penny out of me...he made a few calls to his manager, who then said he could sell it to me for 300dhs...I said NO. Then after a deliberate pause, (so transparent), he said that he has another customer old model in the car that I could have for 200dhs. This gets better! I said NO. Then he realised that I was not going to be a mug and buy it off him, and for the sake of losing the 7000dhs sale he was risking, he went out to his car...and came back...''good news...you can have this one for free!!!!'' he said. Well well that was a surprise, so we have gone from 500dhs for a new router, to 300, to 200 (for a new one) to FREE!!! Anyway after changing the old router, he then proceeded to take 3 hours doing stuff on the computer, and still the camera's were in their boxes, and he hadn't even downloaded the software! Did I really need the new router? Me thinks NOT! Just an extra sale for him. You would think that it was a simple tasks for a computer technician and he kept on phoning someone and talking for ages in Arabic whilst he was on his laptop. He hadn't even attempted to show me what he was doing or what the issues were. Just to make you aware, if you ladies have the same experience, as I am sure they all know how important it is to those who want them and that (especially I am not savvy about computers and stuff), he thought he may try it with me. I still want the Nanycam installed but need to know if there is some other company that can do this. Anyone? He is still calling me to see when he can come over to fix them....er NO! A sale lost indeed!! edited by dipika on 08/02/2011 OMG i have just seen this! I cannot believe you had such a bad experience! It's like you are talking about a totally different company. Our installation (4 cameras) took less than 40 minutes and they are perfect! I love them and could not do without them now as I travel for work and I even use it to see my baby when I am away, etc. He did tell us before we bought the cameras that we might have to change the router as Belkin does not have certain functions that might be required but at the end it was not necessary. I don't know what happened , maybe they sent you a new guy? what was the name of the technician? Dipika, I have dealt with Maxcom and I can’t complain at all. I can describe my experience with them in a few words as I think it’s the best deal in Emirates at the moment. Believe me I searched for professional nanny cam installers since I heard I was pregnant ( and my baby girl is 13 month now) because we were planning to hire help after I delivered and we don’t regret it at all. I called so many companies and everyone wanted to sell but no one wanted to install the cameras, the cameras were very cheap in appearance but more expensive than those nice square nanny cams that Maxcom offer. So going back to my experience J around 6 months ago I called Maxcom and had a smooth chat with one of their sales. I remember he asked few questions about the router – they needed to decide if it allowed remote monitoring. So they figured out that my router had all specifications required for the cameras (it's Linksys). Whole installation took only 1.5 hours. I’m extremely happy with the cameras (and we had them installed around 6 months), very clear picture and sound. My husband is especially happy. He travels a lot so he can see our DD when he’s away. Both of us have I-phones plus a mac, A PC and ipad so I just click on camera logo and voila I’m watching cameras. Dipika, you should still try to contact Maxcom again. they didn't seem like the type of company who would make you use their router if yours weren't working, especially that good routers sell for over 600 in carrefour, plus I think he had the router just in case; and perhaps he was a bit inexperienced. Let me know if you want to be refereed to the engineer that I dealt with, all the best, Amy.

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