This organisation is totally dishonest, fraud, deceitful, and untrustworthy. It does not deserve even a single star since they do not have any ethics. They are misleading customers and do not have a grievance / complaints department to look into any complaints by the consumer.
I hired a maid through Maids.cc in the last week of January ’21. They charged me on a pro rata basis for last 7 days of the month. They then charged me again on the 1st of February for the entire month of February. I was not satisfied with the quality and service of the maid that they provided and hence, decided to end the contract.
Once, I asked them to end the contract, they told me that I will still be charged for the remaining days of February. To this, I objected because on their website, it is clearly mentioned (link : https://www.maids.cc/faq?mpanel=1778bde37d83c1-0859945fc720c3-48193201-fa000-1778bde37d93f0)
“What if I need to cancel my contract early?

You can cancel the contract at any time and for whatever reason and all subsequent payments will be refunded.”
1. It says that I can cancel the contract at any time and for whatever reason
2. All subsequent payments will be refunded
It clearly implies that at the moment I cancel my contract all subsequent payments will be refunded. So, if I canceled my contract on 10th February, all subsequent payments for the month of February that I have already made in advance must be refunded.
However, they blatantly refused to entertain my claim. They told me that it means that if I am charged in subsequent months, my payment will be refunded. It clearly shows that their intention is not correct. They have chosen the wordings on their website to mislead the customers and fool them into believing that the contract can be cancelled anytime and the payment will be refunded.
When I spoke to the customer service executive on whatsapp, he said it is written on your invoice that there will be no partial refund. Now, I then opened to check the invoice, it is written, “No partial month refund for any reason”. This again is not clear English and misleading. Also, while taking the service this invoice was not available and I booked the service based on what was written on the website.
I requested the customer service executive to connect me to any concerned person who looks into customer grievance / complaints, he informed me that there is no such department. I was really surprised, this organisation claims to be one of the best in the UAE and it doesn’t have a system of grievance redressal. I clearly remember when I had spoken to their customer executive on call before availing the services, they said the best thing about this service is that the contract can be cancelled at any time and full refunds will be given.
My experience with Maid.cc has been horrible and I will not recommend this organisation to anyone for the following reason :
1. It seems that they have an intention to cheat their customers
2. They have misleading information
3. They do not have a process into look into customer complaints
4. They are not cooperative
Kind regards,
Mehvash
