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What happened to "customer service reps?"
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EW OLDHAND
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09 February 2011 - 15:03
I don't mean where is the service, but the actual title of the people who give (or in many cases don't give) the service. Al Ahli has "guest services coordinators" or some such thing, since we are not patients there, we are guests. Sure. And I just got off the phone with vodafone, where I learned that they don't have reps either, they have "customer service champions." Really?
Does changing the title change the reality? A rose by any other name and all that...
:cool:
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EW NEWBIE
Latest post on
09 February 2011 - 15:33
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EW EXPERT
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09 February 2011 - 15:08
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