you can make a complaint with the UAE Central Bank http://www.centralbank.ae/en/index.php?option=com_content&view=article&id=151&Itemid=123 - they are in charge of all banks in UAE and if your bank is not following documented procedures and policies (and you may have to produce your documents) they should be willing and able to more forcefully follow up on your issues. Worth a try
.png "Interview With Expat Saanika Gandhi, Author of Children's Book 'The Yellow Kite'")
