Dear ExpatWomen in Dubai
Like many of you I live in rented property which was built by Emaar. Like in all Emaar communities the appliances are Zanussi. Two months ago my dishwasher started leaking. I called my landlord who sent an incompetent handyman who didnt even know how to access the back of the dishwasher (it isn't rocket science!).
I had to send him away before he made more damage than good.
I then called Jim Will Fix It who referred me to BetterLife who boasts they are the service centre all over the UAE for Zanussi, as well as other big brands such as Siemens. They came out, identified the problem and confirmed my suspicion that it was the flexible drainage tube that needed replacing. The technician took apart half of my kitchen just to be able to access the machine (thanks Emaar for that) and left without fixing my dishwasher back taking all the parts with him so I have been unable to fix it and prevent it from dangerously toppling over every time I touch it.
Over one month and over 30 phonecalls later, FB messages to Electrolux (the company is Electrolux Zanussi), tweets and emails have not got me any closer to 1. getting my parts returned so I can put my kitchen back the way it was, 2. resolving my issue by replacing the flexible tube.
I have contacted others, such as Mplus, who cannot touch this as it is fixed to the dishwasher. And another company this morning. Nothing.
Emails to Electrolux ME management have borne little fruit. The problem persists. Short of calling out the police to get my parts back, reporting the issues to the Consumers Association and calling HQ in Italy (which I will do tomorrow, since it is a holiday in Italy today) I have run out of options.
I am not the only one facing issues with Zanussi white goods in Dubai. I know others. Who can we contact? Who is willing to come and make the repairs? And who is in charge of Electrolux Home DIvision here?????????? I will and indeed cannot stop, until this issue is sorted. HELP please!
I had a built in one in my last Views property. I used a guy off Dubizzle who fixed it pretty quickly without having to take it out
I will see If I can dig out the number as it was 2 years ago.
Dear ExpatWomen in Dubai
Like many of you I live in rented property which was built by Emaar. Like in all Emaar communities the appliances are Zanussi. Two months ago my dishwasher started leaking. I called my landlord who sent an incompetent handyman who didnt even know how to access the back of the dishwasher (it isn't rocket science!).
I had to send him away before he made more damage than good.
I then called Jim Will Fix It who referred me to BetterLife who boasts they are the service centre all over the UAE for Zanussi, as well as other big brands such as Siemens. They came out, identified the problem and confirmed my suspicion that it was the flexible drainage tube that needed replacing. The technician took apart half of my kitchen just to be able to access the machine (thanks Emaar for that) and left without fixing my dishwasher back taking all the parts with him so I have been unable to fix it and prevent it from dangerously toppling over every time I touch it.
Over one month and over 30 phonecalls later, FB messages to Electrolux (the company is Electrolux Zanussi), tweets and emails have not got me any closer to 1. getting my parts returned so I can put my kitchen back the way it was, 2. resolving my issue by replacing the flexible tube.
I have contacted others, such as Mplus, who cannot touch this as it is fixed to the dishwasher. And another company this morning. Nothing.
Emails to Electrolux ME management have borne little fruit. The problem persists. Short of calling out the police to get my parts back, reporting the issues to the Consumers Association and calling HQ in Italy (which I will do tomorrow, since it is a holiday in Italy today) I have run out of options.
I am not the only one facing issues with Zanussi white goods in Dubai. I know others. Who can we contact? Who is willing to come and make the repairs? And who is in charge of Electrolux Home DIvision here?????????? I will and indeed cannot stop, until this issue is sorted. HELP please!
.png?itok=HBSyMDok "UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer")
.png "Interview With Expat Saanika Gandhi, Author of Children's Book 'The Yellow Kite'")
.png?itok=0fOAXkOm "UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer")
.png?itok=EH_x0Pha "Experience Extended Stays and Special Savings at Le Meridien Al Aqah Beach Resort UAE")
