.png "Interview With Expat Saanika Gandhi, Author of Children's Book 'The Yellow Kite'")
TAVOLA ONLINE SHOPPING DISASTER
Hi All,
Have you tried ordering from Tavola online shopping? I just want to warn you all not to trust it. First, I ordered a couple of WMF utensils and they sent me a damaged one. They replaced it after 2 weeks - that's fine. The second order was a Staub pot and again it's damaged. This is the worst part... I emailed customer service if I can replace it at MOE they replied yes I can take it back there but I have to wait for their email. Then they emailed me after a month that it's ready at MOE so I went there and again a damaged item was sent to MOE. So I asked if I can replace it at MOE and choose myself because anyway I am already there and they have the stock. They are one company right? The manager said it's not allowed - only the online shop can replace it. What?????? Emailed online customer service again. They told me I have to wait now for 2 months for my order. That was January. April they emailed that it's ready for delivery. I phoned the delivery called Mara express and told them I am only available in the morning. Delivery guy called at 3:30 pm. Next thing I know the shipment was sent back to Tavola. It's almost May now and still my delivery is not delivered to me. The disasters of ordering from Tavola online. If you want to buy something from Tavola go directly to the shop do not trust ordering online because apart from delivering damaged item there is no way you can replace it from their own shop. You may have to wait for months as well and take it from me I didn't receive my order till now.
