Job Role:

We are looking to appoint an experienced and enthusiastic Receptionist & Parent Liaison Officer for Sunmarke School.

Main Accountabilities:

• Answer, screen, and forward any incoming phone calls while providing basic information when needed.
• Provide office support services in order to ensure efficiency and effectiveness within the School.
• Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.
• Answer, screen, and forward any incoming phone calls while providing basic information when needed.
• Provide office support services in order to ensure efficiency and effectiveness within the School.
• Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.
• Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.
• Coordinate parent/community events in order to engage parents in school activities and celebrations.
• Assisting in the Induction process via introduction by welcome packs and regular touch base calls
• Acting as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.
• Being versed in rules and regulations of the Ministry of Education and KHDA
• Attending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessions

Monitor/screen/escalate all complaints:

• Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRM
• Notifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.
• Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.
• Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, ‘A’ Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.
• Physically ushering new families to their next engagement in the Admissions & Induction & Departure Process
• Coordinating Existing Student Transitions with relevant Phase
• Supporting GLO on new student KHDA Student Registration & procuring required documentation

Assisting the Admissions Team on their R&Rs, including:

• Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and
• Data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc

Record Keeping & Compliance – using & updating registers for:

• Student Attendance
• Evacuation
• Student Absences & approval via the VLE
• Student Lateness
• Student Early pick-up

• Other:

Job Specification:

• Bachelor's degree in any discipline.
• Good written & oral communication skills.
• Bilingual candidates with an additional language will be an added advantage.
• The candidate must have excellent customer service, negotiation skills & a flair for numbers.
• Functional computer skills are required.

Application Process:

Interested candidates can apply on our website: http://fortes.co/Careers

Fortes Education is committed to safeguarding children and young people. All post holders in regulated activity are subject to appropriate vetting procedures including a satisfactory International Child Protection Certificate, plus resident country Police checks.