.png "Interview With Expat Saanika Gandhi, Author of Children's Book 'The Yellow Kite'")
Du Selfcare - lost More Credit overnight
Has anyone had problems with Du using the Selfcare and/or Du prepaid services?
I just lost about 250AED of credit overnight! I charged my phone ages ago using the Du selfcare service online. It offers the options of More Credit, More Time etc but doesn't explain what they are or that the Credit can expire (but More Time doesn't expire). I opted for More Credit. I've been into stores before and no-one explained this to me (they just said you get better value using the More Credit option).
Anyway, I've been in touch with Du about this - I have spoken to three members of staff and they all finish saying they will speak to their technical team to find out more. They have all very helpfully explained what More Time and More Credit mean, but I've explained that I needed to know this information before I parted with my money - not afterwards!
I've trawled their website and any into relating to More Credit etc only refers to re-charge cards you can by in stores. And anyway, should I have to spend that much time looking? It wouldn't be that hard to have a little box by each option that explains what they mean!
I realise now that the information on the Du 'Selfcare' page is completely insufficient to manage an account properly (if your using a pre-paid) and fails to provide enough information to allow customers to take care of themselves (and their money).
I've since been searching through the forum to see if anyone else has had this problem - perhaps more people using selfcare have postpaid accounts?
C
- RATE IT
- 2
- RATE IT
- 3
- RATE IT
- 3
- RATE IT
- 3
.png?itok=EH_x0Pha "Experience Extended Stays and Special Savings at Le Meridien Al Aqah Beach Resort UAE")
