Sharjah Sarah - what kind of nominal charge do you think for replacement of one of the smaller side stones in a diamond engagement ring? (over 2 years old unfort, one already replaced for free but 2nd time think will have to pay! :(
Had the same problem with earrings from there; small diamond kept dropping out. You need the receipt and they do it for free except after a year they make a nominal charge
The same jeweller should do it for free unless the fallen diamond is a big one. The setting obviously has a loose clasp & hence the diamond fell off. Take it back to Pure Gold & insist they replace the diamond free of charge.
I've always had fantastic service here. I once got a cluster diamond ring from Liali for mothers day. Lost a diamond and they replaced it, it happened again and they not only replaced it, but agreed to change the whole ring setting as I was concerned as to why the diamonds weren't staying put.
I never paid a fil.
Take it back and see what they say.