Dubai launched a WhatsApp service that'll let you ask about fines, license renewals, Nol card information, and more
19 July 2019| Last updated on 19 January 2020
Meet Mahboub - the new automated chat service will quickly answer any inquiries
Good news UAE drivers and motorists, you won't have to call or download any additional apps into your phone to get information related to traffic fines, driver's licenses, etc. The Roads and Transport Authority (RTA) launched a WhatsApp service where you can chat with a Corporate Automated Chat System (Mahboub) about any driving and transport questions without human intervension.
The initiative makes use of smart services and channels - artificial intelligence technologies and natural language processing algorithms - which aims to keep pace with the UAE and RTA's strategies for incorporating AI.
Abdul Aziz Al Falahi, CEO of RTA’s Corporate Technology Support Services Sector, said, "The automated chat technology is able to answer customer queries relating to RTA’s services, which in turn reduces the pressure on RTA’s Call Centre."
The new move is part of RTA's plans to enhance communication channels with customers.
How to WhatsApp RTA
Another interesting feature of the WhatsApp service is that the AI is continuously learning. It studies your previous conversations with it, helping the technology improve its understanding of your queries so that it can give you better, more accurate responses. It's also available in both Arabic and English.
Users can start using this RTA service by WhatsApping this number: (+971588009090) or by clicking the following link (https://wa.me/971588009090).
He added, “Currently, there are 64 information services available, including the renewal of vehicle registration, and an introduction about nol card, abra, etc. RTA is keen to expand the use of AI to be an industry leader of AI by 2031; a strategic objective of the UAE and the Government of Dubai."