Re-Opening Plans for Malls and Offices in Dubai Released |

Re-Opening Plans for Malls and Offices in Dubai Released

The latest re-opening rules and guidelines for Dubai retail outlets and offices have been released.

Posted on

13 May 2020

Last updated on 13 May 2020
Re-opening Plans for Malls and Offices in Dubai Released

Retailers and offices can operate for longer with 30% staffing allowed, said Dubai Economy

Dubai Economy released its latest re-opening plan for shopping malls, retail outlets, and offices in the Emirate.

The Abu Dhabi Department of Economic Development also issued a similar guide for the capital’s shopping centres.

All shopping centres can now remain open from 10am to 10pm, two hours more than the previous 12pm to 10pm operating hours.

Stores and offices must continue activities with 30% of their staff capacity and customer intake.

For Dubai retailers

Returns and exchanges

Product exchange and returns are permitted again, however, they must be thoroughly sanitised and kept aside for at least 24 hours before placing it on sale again.


Restrictions on sales, promotions, and other offers are no longer in place.

Customers are allowed to try on a maximum of five items in a store, but must not stay for longer than 10 minutes in a fitting room. Each fitting room must be cleaned before use.

Customers must have face masks before entering a store or restaurant.

Who’s allowed inside?

Restaurants and cafes in Dubai can remain open with a maximum 30% customer capacity and tables that are spaced two-metres apart for social distancing.

Those aren’t allowed inside a Dubai mall, restaurant, and other retail outlets are:

  • Children under 12 years
  • Elderly above 60 years old
  • Any age group with high-risk medical conditions

For Dubai offices

Office hours

During Ramadan, office hours can return to normal with six hours per day. Only 30% of the total staff are allowed to work in the office at any given time.

Office and building elevators

Elevators must carry up to 3 people only. Workers are advised to use the stairs and avoid elevators when necessary.

Office pantries

Workers using office kitchens and pantries must adhere to strict social distancing rules. Disposable cutlery is advised, and sharing items and food must be avoided.

Water dispensers are not allowed in offices.