Think nothing of sending back items you don’t want? Retailers are getting stricter on shoppers who stretch the rules.
27 May 2019| Last updated on 29 May 2019
All Credits: PA
As shoppers, we appreciate the convenience of sending something back if it isn’t quite right. But with some people stretching the rules, retailers have been clamping down on their returns policies lately and becoming more strict about customer behaviour that isn’t acceptable.
Some have been sending warning emails to customers about their behaviour, according to Barclaycard.
There are a lot of items being sent back – retailers estimate that 10% of items sold online and 9% of all items sold in-store are returned by customers.
And what if you’re upset that your favourite retailer has had enough of your returns behaviour?
James says that while retailers can legitimately clamp down on those they feel are abusing the system, he also expects stores to adapt to our new way of purchasing. After all, retailers still want to attract customers.
“Expect to see department stores on the high street evolving in the coming year in to ‘experience sites’, where you can go and try on goods in-store that you’ve ordered online, get a meal or a glass of wine and mooch about some pop-up stalls,” he adds.