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Flydubai only offer refund in VOUCHERS?
I have had to cancel my maid’s flight on Flydubai. Looked at T&C and there was a AED200 charge each way to cancel. Fair enough. Looked at Condtions of Carriage under refunds and it said that after AED200 deducted a refund would be paid....
Called them up and they told me that only Vouchers for Flydubai would be issued. I told them that under the fare conditions, specifically refunds, there was no mention of this. The lady on the phone said look under the section ‘Schedule’ right at the end.....Low and behold it stated that refunds would be vouchers!
Do you think they are misleading their customers? Shouldn’t the issuing of vouchers be located under the Refund section of Conditions of Carriage?
I feel real hard done by as I paid cash for this ticket. They have said there is nothing they can do about it except send an email. Having done further investigations, many disgruntled customer are waiting for a response to their email.
Any suggestions?
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