Why are some days just sooooooo difficult !
Bit of a rant to make me feel better !
Yesterday was one of those days, and today is looking much the same.
Yesterday Etisalat cut my e life services. Not bothered about the phone line but doing without the internet, with a teenager in the house, is a bit stressful.
Called Etisalat.
My bills are all up to date. Why have you disconnected me?
Was given a complaints number and told someone will call me.
Couple of hours later I get a call and am advised that there is an outstanding balance on a land line.
Except that it is the landline that was disconnected last October when Etisalat upgraded us to E- life.
Turns out that the technician didn't do the paperwork necessary to cancel the old number, and we have been charged line rental on a line we don't have ! Not only that, no one has sent us a bill for the old number, no one has called to ask for a payment, and no notice was given before they disconnected the new service! When I pointed all of this out, plus telling them that this villa has ONE telephone box only, so there is no way we can have 2 active lines, the guy raised another complaint number.
Now I have been told it will take Etisalat 5 days to look into this, and if I want my internet back before they finish investigating this complaint, I will have to pay the 650 dirhams they have as outstanding!
Gee thanks Etisalat. You make a mistake, and I pay for it!
Move on to DU.
Two months ago we moved office. Both offices are only served by DU, so we thought, no problem, we take the number with us. Ha ha ha . Even though we have had a DU technician come into the new office, and I watched as he pulled the new lines through the roof and into the telecoms box, Du head office tell me that we are not DU ready! Yes we are. We just need you to send another techie to install the box to the lines that have already been installed.
No madam, there are no lines installed yet.
Look, here is a picture of them!
But the computer says no !!
aggghhhhhhh.
Move on to DEWA.
New office has electricity, but it is centralised, and the plan has always been to install separate meters for each office. No problem with that at all.
Except, what happens is that the DEWA techie comes and disconnects the power - so no lights and no a/c - while he connects the meter. BUT does not reconnect the power until we have set up a DEWA account for our office. No problem, just give us the meter number before the techie comes and we can go and set up the account. Then when you come and connect the meter, you can switch it on straight away, as we will have paid the deposit etc. Far too simple a solution. What happens is that the power is switched off, the meter installed, the techie then has to go on line and submit all of the meter details into the system, and ONLY THEN can we go to DEWA and set up an account. And in that time we can't actually use our office as there is now no power, so no lights, no computers and no a/c. And it may take a while to turn the power back on even after we set up the account.
By now I am pulling my hair out (no appointments with my hairdresser either ! )
Today
Husband opens the wardrobe, takes a shirt off the rail - and the rail collapses!
Broken - new one needed.
check the company bank account for money sent to us 13 days ago and needed for job completion today. No money arrived.
Just dropped my favourite cup.
considering two options:
1) going back to bed
2) packing a bag and getting on a plane !!
- RATE IT
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