Why are some days just sooooooo difficult ! | ExpatWoman.com
 

Why are some days just sooooooo difficult !

274
Posts
EW NEWBIE
Latest post on 04 June 2015 - 09:54

Bit of a rant to make me feel better !

Yesterday was one of those days, and today is looking much the same.
Yesterday Etisalat cut my e life services. Not bothered about the phone line but doing without the internet, with a teenager in the house, is a bit stressful.
Called Etisalat.
My bills are all up to date. Why have you disconnected me?
Was given a complaints number and told someone will call me.
Couple of hours later I get a call and am advised that there is an outstanding balance on a land line.
Except that it is the landline that was disconnected last October when Etisalat upgraded us to E- life.
Turns out that the technician didn't do the paperwork necessary to cancel the old number, and we have been charged line rental on a line we don't have ! Not only that, no one has sent us a bill for the old number, no one has called to ask for a payment, and no notice was given before they disconnected the new service! When I pointed all of this out, plus telling them that this villa has ONE telephone box only, so there is no way we can have 2 active lines, the guy raised another complaint number.
Now I have been told it will take Etisalat 5 days to look into this, and if I want my internet back before they finish investigating this complaint, I will have to pay the 650 dirhams they have as outstanding!

Gee thanks Etisalat. You make a mistake, and I pay for it!

Move on to DU.
Two months ago we moved office. Both offices are only served by DU, so we thought, no problem, we take the number with us. Ha ha ha . Even though we have had a DU technician come into the new office, and I watched as he pulled the new lines through the roof and into the telecoms box, Du head office tell me that we are not DU ready! Yes we are. We just need you to send another techie to install the box to the lines that have already been installed.
No madam, there are no lines installed yet.
Look, here is a picture of them!
But the computer says no !!
aggghhhhhhh.

Move on to DEWA.
New office has electricity, but it is centralised, and the plan has always been to install separate meters for each office. No problem with that at all.
Except, what happens is that the DEWA techie comes and disconnects the power - so no lights and no a/c - while he connects the meter. BUT does not reconnect the power until we have set up a DEWA account for our office. No problem, just give us the meter number before the techie comes and we can go and set up the account. Then when you come and connect the meter, you can switch it on straight away, as we will have paid the deposit etc. Far too simple a solution. What happens is that the power is switched off, the meter installed, the techie then has to go on line and submit all of the meter details into the system, and ONLY THEN can we go to DEWA and set up an account. And in that time we can't actually use our office as there is now no power, so no lights, no computers and no a/c. And it may take a while to turn the power back on even after we set up the account.
By now I am pulling my hair out (no appointments with my hairdresser either ! )

Today
Husband opens the wardrobe, takes a shirt off the rail - and the rail collapses!
Broken - new one needed.

check the company bank account for money sent to us 13 days ago and needed for job completion today. No money arrived.

Just dropped my favourite cup.

considering two options:
1) going back to bed
2) packing a bag and getting on a plane !!

7
Posts
EW NEWBIE
Latest post on 04 June 2015 - 22:41
I hope things get better. Customer service is where there's a big difference between the UAE and the US for example. I have some shopping horror stories when it comes to getting refunds. Hope your day picked up!:)
577
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EW GURU
Latest post on 04 June 2015 - 20:29
I feel your pain and hope things rapidly improve for you! Can I suggest, in the meantime, that you take to twitter (even if it means setting up an account just to do so) and tweet to both Du and Etisalat - going from past experience, they really will sit up and take notice (and action) quick smart. I spent 5 days without home phone and internet last year and despite numerous phone calls no one could do anything for me. Literally within 30 seconds of me tweeting my displeasure someone from Du was on the phone and the problem was rectified within hours. Good luck :-D
339
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EW EXPLORER
Latest post on 04 June 2015 - 16:46
we've had a similar week involving car trouble, computer failure, a printer/scanner that no longer scans, a plug socket that caught fire, building works all night on the construction site opposite our house, my son's been up in the night ill and has had 3 exams at school this week, and many more things - none of which especially serious - all add up to a tiresome week especially in the hotter than usual weather. My son's school had a power cut today, too, and his school bus AC stopped working... Mercury is in retrograde until 11th June so I am putting it all down to that ;-)
274
Posts
EW NEWBIE
Latest post on 04 June 2015 - 16:16
Update. I had to pay the so called outstanding amount to get my internet back, as, with no power in the office, I need to work somewhere. Etisalat just called. I see you have paid the outstanding. So what do you expect from us now?? I WANT MY MONEY BACK ,!! So then he asked for the name of the person we dealt with when we originally upgraded to ELife ! Can anyone tell me the name of anyone they may have spoken to last year about anything to do with phones etc!! I couldn't even remember HIS name and I'd only been told it 5 minutes before !! Yes I wrote everything down, but, really, last year!! You want me to remember from last year! I told him that when I went to pay the bill this morning,an amount that I consider stolen from me by Etisalat, all of the Etisalat office staff could see on the account what had happened and said it was obviously their fault. So why can't their customer service (ha ha ha) team?? He will investigate. Let me know when it snows in Dubai, because that is when I will expect to get my money back !!!
458
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EW EXPLORER
Latest post on 04 June 2015 - 10:28
Chocolate biscuit New mascara Game face Out to face the day and good luck :)
674
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EW GURU
Latest post on 04 June 2015 - 10:11
Oh man that is awful!! {{hugs}} Back to bed with some tea and a gossip mag!
2287
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EW EXPERT
Latest post on 04 June 2015 - 10:07
Back to bed, order your favourite comfort food (even though it's only 10), and watch a movie (on DVD). Good luck, cheer up, weekend's coming.
 
 

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