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Barclays or HSBC???

cuteduc6411

Posts

EW NEWBIE

Latest post on 21 September 2011 - 22:53

Am so frustrated with our current bank. Am deciding between Barclays and HSBC.
Can anyone give me some honest feedback abt their banking services? Especially, their customer service!
I always find that banks are very friendly and helpful up till the moment you sign with them and the account is open. Then you will never hear from any sales person or relationship manager. You end up dealing with automated voice mails and customer service agents who do not have the permission to to anything but say I am sorry!!!!!

Sorry for the rant.....but really need some advise/personal feedback.

TK u!

Aineb31050

Posts

EW NEWBIE

Latest post on 23 September 2011 - 09:40

I recently opened an account with Barclays and they were great. I am not working and this was not an issue. , Cheque book & Debit card couriered to my house. Easy. HSBC refused to open an account for me which was not a joint account with my OH

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Nosey Norah43259

196

Posts

EW NEWBIE

Latest post on 23 September 2011 - 08:41

How about Lloyds TSB? We have recently switched from StanChart to them and the service to date has been faultless? The girl who set up all our accounts was english and our relationship manager is also english, it makes the process much simpler. We set up local current/savings accounts, offshore accounts and a rent loan all within our first appt. It did take 1.5 hours of form filling etc but now its done and no running back and forth. If you want the name of the girl who advised us and set up our accounts, even just for a chat, let me know and I will send you an email.

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fjcruiser

542

Posts

EW GURU

Latest post on 22 September 2011 - 21:48

I am with HSBC Premier in Dubai, the UK and Offshore. I like doing everything online rather than having to use customer service. That said, I had to deal once with customer service in Deira branch to withdraw a large amount of cash and found customer service was good.

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salsB

2725

Posts

EW EXPERT

Latest post on 22 September 2011 - 21:46

Not thinking of offshore - but for "local" use, i.e. the main bank we will use while in dubai - credit cards, international transfers.....etc...... I would not use any bank for international transfers, the rate is a lot lower.

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spongemonkey980

4329

Posts

EW MASTER

Latest post on 22 September 2011 - 21:41

:-P

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Princess_I45169

1953

Posts

EW EXPERT

Latest post on 22 September 2011 - 21:33

I'm a Barclays customer back home...so would that mean I could open an account here without any hitches? & will the customer services be able to help me regarding my UK accounts? Bless you....... we can but dream :)

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coco pops

605

Posts

EW GURU

Latest post on 22 September 2011 - 21:27

I'm a Barclays customer back home...so would that mean I could open an account here without any hitches? & will the customer services be able to help me regarding my UK accounts?

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shaks1707

940

Posts

EW GURU

Latest post on 22 September 2011 - 20:37

HSBC is the bank from h@@@l. No customer service, lots of mistakes...

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Stardust12875

349

Posts

EW EXPLORER

Latest post on 22 September 2011 - 19:50

We switched from HSBC to Barclays - love Barclays, very good professional bank to deal with... no regrets changing over.

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cuteduc6411

Posts

EW NEWBIE

Latest post on 22 September 2011 - 17:46

Not thinking of offshore - but for "local" use, i.e. the main bank we will use while in dubai - credit cards, international transfers.....etc......

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Cyclone T22153

1579

Posts

EW EXPERT

Latest post on 22 September 2011 - 06:02

I banked with HSBC when I was in the UAE and did not have any problems. That said I only had a salary account and a credit card that was paid in full each month so never needed to utilise any aspect of the customer service other than to close the account when I left which was a smooth and uneventful process.

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3 Lions17248

Posts

EW NEWBIE

Latest post on 22 September 2011 - 05:52

HSBC

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Sugarbeach23383

1566

Posts

EW EXPERT

Latest post on 21 September 2011 - 23:04

OK. I'm off to bed now....I'm with HSBC offshore, if you want to avoid the "faceless" customer services I'd stay away from HSBC. However, it's not sooo bad that I would go through the hassle of changing...it's a case of better the devil you know.

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