Appauling spa experience at Murjan

I am not normally one to complain, but I am so upset from my experience at the "Murjun Signature" Spa this morning I wanted to share with someone! My husband is away loads & my children had the chance to go for an activity at school for a few hours today, so I thought I'd take a one off opportunity to treat myself. A friend lent me her body entretainer book & flciking through I booked myself into the the Murjan spa as nr the emirates mall & needed to go there too! I booked well in advance for a facial & a massage. On turning up this morning - the receptionist looked puzzled & alarmed at my arrival - I told her I had an appointment & she checked the books - yes there it was in writing. I questioned her puzzled look to be be told the lady doing the treatment had not arrived yet - she then went to ring her & I overheard her saying she's be 15mins. It was now 15 mins after my treatment should have started & was on a time limit anyway - so would be over 30min later!. There was no one else there to do it instead. The reception didn't seem bothered at all. I said I would have to drop one of the treatments as I would now not have time - when the lady finally arrived. 10 mins later - no sign at all - I asked her to call her again, she told be she was still a good 10 mins away! What got me was the fact they where not bothered. My voucher was for a buy one get one free & I just though I don't want to come here again - so I said I was going to cancel - again not bothered, no apology just a pathetic smile - I am so annoyed as being saturday - there was no chance I could get in quickly anywhere else. They have my mobile & they have not rang to apologise or anythigng - to say its in the "gold" section of the entertainer is a joke - the service was truly appauling. I had just a couple of hours for a treat & feel angry I have wasted my time in actually going there! Sorry for the rant but sat on my own & could have really done with a bit of tlc today....