Dubai 71 I have just emailed DEWA customer service advising I am vacating next week and requested my final bill be ready so I can come in and pay on that day. My landlord has reuqested copies of the final bills and will inspect the property on the day I have to hand the keys back! Although I am a bit wary of this as if there is anything he wants done ie painting obviously I do not have the time to do it. I did try to get them to visit this week so if there was anything to be done (in my view there is not) I would have time to do rather than him deduct some huge amount from the deposit for him to have anything done.
Em2San - are you meant to wait for your deposit I thought that that was given on the day you returned the keys, dont think I would feel comfortable doing that in case I couldnt get a hold of the landlord again! But not sure if this is the norm?
Go to DEWA office and inform them that you will be vacating the premises and need to pay your final bill. They will give you a printed bill and ask you to come back after 3-4 working days. This is the period in which they switch off your utilities. After 3-4 working days, return to DEWA office and pay the total outstanding amount and get your DEWA deposit returned. Take the receipt of final payment, all copies of the keys for your house, the original security deposit receipt for your house and a copy of the tenancy contract and submit to landlord representative [Make sure you ask them to give you a receipt for the keys and original security deposit slip'>. The landlord will ask someone to inspect the house for damages, wear/tear, et cetera and then authorize the return of your deposit. This should take no more than 4 days.
Unfortunately the last bit has never been easy for me. One landlord actually deducted money for painting the house and it was an exorbitant amount [I could've gotten it done for less from "my guy in Satwa" but the landlord didn't ask me'>. Also, the representative said 4 days before I could collect my money but it was actually it took more like 15 days and repeated calls -- Apparently the guy who signs for the money to be given was conveniently out of town.
Hope this helps and you have a smooth transition.
Hi
I know there have been several threads on this before but the information seems conflicting... has anyone left Dubai or moved house here recently and can advise as to the whole DEWA deposit return scenario and how that links in with the security deposit on our apartment? I need to figure out the exact schedule so I can ascertain when I need to move into temporary accommodation and for how long and, of course, what I need to do.
MTIA