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EWmums

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DEWA Complaints

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157

Posts

EW NEWBIE

Latest post on 08 July 2011 - 12:05

Good luck Nobbles. Keep at them. We were charged AED10,000 for water we did not consume as we were out of the country for a month. Had an investigation completed by a maintenance company who said their meter was faulty. DEWA replaced the meter and hello, it's all back to normal. We fought them for four months, had our power and water disconnected three times as we refused to pay until they sorted it out. Made numerous trips to their HO and spoke to senior staff who basically said no use fighting it and to just pay. I was 4 months pregnant at the time and furious at their lack of customer service. Ended up paying the bill just to make the problem go away. Our normal monthly bill at the time was only AED400.00. They are absolutely hopeless and had the nerve for their customer service department to phone me a month later to see if I was happy at how they handles my complaint! Document everything and take the names of everyone you speak with

353

Posts

EW EXPLORER

Latest post on 08 July 2011 - 09:12

Thank you soooo much! They are driving me nuts! Has anybody had any luck with dealing with the complaints dept? Thanks for all your help. I cannot believe how I have been treated by DEWA and they are not going to get away with it.

4000

Posts

EW MASTER

Latest post on 08 July 2011 - 09:02

You can lodge a complaint online at e-complain against any governmental organisation http://ecomplain.dubai.ae/Main.aspx

353

Posts

EW EXPLORER

Latest post on 07 July 2011 - 22:24

Hi - is there a body that I can report DEWA to? Are they administered by anyone??? Who can I complain to? Can anyone help at all? Thanks

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