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Setting up Du Internet

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 17 August 2011 - 19:46

What paperwork do you need to set up Du internet?

Is it just tenancy contract and passport/visa or do you need a DEWA bill too?

Can I set it up if the tenancy contract is in my husband's name?

Can I use a photocopy of my husband's visa so I can set it up as soon as I arrive or will I need to wait until my visa is issued.

(DH is on a business trip for 2 months so I don't want to spend 2 months with no internet!!!)

TIA

DC
<em>edited by DohaCheeky on 17/08/2011</em>

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DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 18 August 2011 - 19:09

Just received a response from Du so for your information should any of you have this issue in the future this is the response: [i'>In response to your email please be informed that you can subscribe to our services however, upon visiting the office, please carry marriage certificate at the time of subscribing. Should you require further assistance, please do not hesitate to contact us on 04 390 5555, open 24 hours a day, seven days a week.[/i'> DC

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 18 August 2011 - 18:43

I did it at the stall in the Dubai Mall and not the shop, took the form away with me and got DH to sign it, took copies of tenancy contract (in his name) and his passport and was able to do it all myself. I have recently also been looking into cancelling the same contract (two years later) and went into the actual DU shop to ask. They said I just needed written confirmation from DH that I was able to act on his behalf with respect to the account. :) Unfortunately I won't be able to get DH to sign the form or have his original passport as he'll be away on a business trip. I'm going to try CornishPixie's idea of a permission letter and also take my marriage licence to see if that works. I've e-mailed Du customer service so hopefully they'll come back to me to confirm whether I can set it up without his original passport. Wish me luck. DC

115

Posts

EW NEWBIE

Latest post on 18 August 2011 - 17:40

I did it at the stall in the Dubai Mall and not the shop, took the form away with me and got DH to sign it, took copies of tenancy contract (in his name) and his passport and was able to do it all myself. I have recently also been looking into cancelling the same contract (two years later) and went into the actual DU shop to ask. They said I just needed written confirmation from DH that I was able to act on his behalf with respect to the account. :)

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 18 August 2011 - 17:25

Get your DH to write a permission letter for you to arrange the Du onnection for him (it would still be billed to him but that isn't an issue). I do them all the time for my colleagues and there is never a problem! Good idea. Does it just need to say 'I (name and passport number) give permission to (name and passport number - me) to open a Du internet account on my behalf. Signed xxx? The only potential issue may be that I won't have his original passport though - have you used photocopies of the 'permission giver' before successfully? DC <em>edited by DohaCheeky on 18/08/2011</em>

2043

Posts

EW EXPERT

Latest post on 18 August 2011 - 16:37

Get your DH to write a permission letter for you to arrange the Du onnection for him (it would still be billed to him but that isn't an issue). I do them all the time for my colleagues and there is never a problem!

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 17 August 2011 - 20:51

DC, just give them a call, they're actually not bad on the phone. Will try but normally, as all us ME expats know, customer service operators are never the best or most well informed! DC

3804

Posts

EW MASTER

Latest post on 17 August 2011 - 20:48

DC, just give them a call, they're actually not bad on the phone.

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 17 August 2011 - 20:46

I'll check with them but thought someone else may have some experience of this. Surely *always* best to check directly with the company concerned? If you've been living in this part of the world, which is what I'm assuming from your name, then you should know that rules can change overnight and what someone tells you was OK yesterday isn't necessarily OK today! Asking on a forum can be a great way of getting out-of-date info... I've lived in both Dubai and Doha and I know that laws change as often as the wind but last time we set up an account with Du my DH was there to do it himself. This time he won't be unfortunately! I've sent their customer care an e-mail but I'm not expecting them to respond any time soon! DC

edna.welthorpe36638

516

Posts

EW GURU

Latest post on 17 August 2011 - 20:43

I'll check with them but thought someone else may have some experience of this. Surely *always* best to check directly with the company concerned? If you've been living in this part of the world, which is what I'm assuming from your name, then you should know that rules can change overnight and what someone tells you was OK yesterday isn't necessarily OK today! Asking on a forum can be a great way of getting out-of-date info...

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 17 August 2011 - 20:37

I think I'd probably ask Du directly rather than ask on here. I guess you haven't looked at the Du website either? It says this: [i'>If you are an expat (including GCC nationals), please bring along the below documents:: your passport including residency visa page or visit visa (Visa is not required for GCC nationals) Tenancy contract or proof of property ownership. You must be aged 21 years or over to join home services. [b'>Original documents need to be produced at the time of buying a connection for verification purpose.[/b'>[/i'> It doesn't say if someone other than the tenant named on the tenancy contract can set up the account, but since you'd need your DH's original passport and not a photocopy, I'm guessing not. Again, contact Du directly to check. Don't be surprised if they say no, there's often no flexibility allowed at all here when it comes to dealing with any kind of bureaucracy. Perhaps if I have my original passport and visa (once I have one) and the original tenancy contract I may be able to. I'll check with them but thought someone else may have some experience of this. DC

DubaiCheeky43311

163

Posts

EW NEWBIE

Latest post on 17 August 2011 - 20:29

Dohacheeky - DU is awful, as in 3rd world country awful. Go with the other supplier if you can. We're going to be living in Marina Promenade. Do Etisalat service that development do you know? DC

edna.welthorpe36638

516

Posts

EW GURU

Latest post on 17 August 2011 - 20:26

Dohacheeky - DU is awful, as in 3rd world country awful. Go with the other supplier if you can. Short of changing the house where Dohacheeky is going to be living, she has no choice, does she? We've read the horror stories about Du's customer service, but we've been with them for 6 years and we've had no real complaints, beyond the fact that they are hugely overpriced compared to the Western world, but of course nobody gets a choice of broadband supplier other than by moving from a Du-serviced property to an Etisalat-serviced property or vice-versa.

edna.welthorpe36638

516

Posts

EW GURU

Latest post on 17 August 2011 - 20:17

I think I'd probably ask Du directly rather than ask on here. I guess you haven't looked at the Du website either? It says this: [i'>If you are an expat (including GCC nationals), please bring along the below documents:: your passport including residency visa page or visit visa (Visa is not required for GCC nationals) Tenancy contract or proof of property ownership. You must be aged 21 years or over to join home services. [b'>Original documents need to be produced at the time of buying a connection for verification purpose.[/b'>[/i'> It doesn't say if someone other than the tenant named on the tenancy contract can set up the account, but since you'd need your DH's original passport and not a photocopy, I'm guessing not. Again, contact Du directly to check. Don't be surprised if they say no, there's often no flexibility allowed at all here when it comes to dealing with any kind of bureaucracy.

93

Posts

EW NEWBIE

Latest post on 17 August 2011 - 20:15

Dohacheeky - DU is awful, as in 3rd world country awful. Go with the other supplier if you can.

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