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Bloomingdales return policy

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6

Posts

EW NEWBIE

Latest post on 01 June 2011 - 12:57

Just an update, I involved a friend who works for Al Tayer in HO and she put me in touch with some of the big boys so I am now getting a full refund- hoorah! Its not what you know it's who you know. Anyway they have redeemed themselves so Im back to thinking Bloomies are fab! :-)

266

Posts

EW NEWBIE

Latest post on 31 May 2011 - 15:10

That's because the franchiser has the right to revoke the franchisee's license. The franchisees try and get away with these things, but if you complain to the head offices, they'll be set straight.

69

Posts

EW NEWBIE

Latest post on 31 May 2011 - 14:47

Tallybalt: Even the Mulberry here is a local franchise just as every other brand in the region but the brand image and customer satisfaction is obviously quite important to such stores and they take immediate action. I've also had similar experiences with Pottery Barn and TODS recently and in all cases the stores are owned by local business houses but complaining to headquarters got the job done for me and in all instances, they did not involve anyone at the local level. The local staff would only ring me to say that the replacement was ready and waiting for me!

704

Posts

EW GURU

Latest post on 31 May 2011 - 14:46

I just want to point out that the Bloomingdales in Dubai is not the same as the Bloomingdales in New York. The Al Tayer retail group bought the rights to use the Bloomingdale image, name and branding, but the actual store itself is not owned by Bloomingdale, which isn't a surprise given how different the Dubai store is from the New York store. You can try contacting the New York store but I doubt they'll be able to help you in Dubai. If you bought something from the New York store, that's a different story. That may be true but in the past, I've dealt with another Al Tayer branded store and was getting no where on pair of 4000 AED shoes that broke within the first wear. My struggle went on for almost 2 months when I finally contacted the head office in Italy. Within a week the relevant person here at Al Tayer contacted me and issued me a refund. Sometimes the people in the store don't have the power but those higher up do and the international offices usually have the contacts, since its near impossible to get it here. Even if it's not NYC owned, I would still contact the GM there and see if he can help.. JMHO

654

Posts

EW GURU

Latest post on 31 May 2011 - 13:29

I just want to point out that the Bloomingdales in Dubai is not the same as the Bloomingdales in New York. The Al Tayer retail group bought the rights to use the Bloomingdale image, name and branding, but the actual store itself is not owned by Bloomingdale, which isn't a surprise given how different the Dubai store is from the New York store. You can try contacting the New York store but I doubt they'll be able to help you in Dubai. If you bought something from the New York store, that's a different story.

69

Posts

EW NEWBIE

Latest post on 31 May 2011 - 12:57

Kitty - You have mail. And yes, living here, I have gotten really good at the art of complaining at a whole new level!

6

Posts

EW NEWBIE

Latest post on 31 May 2011 - 10:31

ooyes please Nadia, that would be great! my email is catpinktreacle@hotmail.com- thank you! You must write great letters! lol

69

Posts

EW NEWBIE

Latest post on 31 May 2011 - 10:29

I would not bother with the store out here and instead straight away shoot an email to the GM of Bloomingdales NY. In Nov 2008 I bought pillows from Bloomies NY, brought them to Doha and it took me a good three months to figure out that there was something not right about them. Sure enough, the packaging of the two pillows was identical and so were the fabric covers but when we took the pillows out of the covers, we discovered that there was a difference in filling and size. I wrote to the GM and within a couple of days, they sent me new pillows with a card of apology. I was worried since at that time, there was no Bloomies in the region and I really didn't fancy shipping the pillows back to the US but the GM took immediate action and the matter was resolved ASAP. Local staff would never have been able to help the same way in my opinion. Just to reiterate my suggestion of not dealing with the staff here, few weeks ago, I bought a bag from Mulberry at MoE and in the first go, the paddle lock fell off. When I called the store, it was clear that they didn't have much authority and said that they would try and fix it or see what could be done. I straight away emailed the CEO of Mulberry and even though it was the royal wedding weekend, he got back to me immediately saying that I should not worry at all and someone would be in touch with me as soon as their offices re-opened. Thereafter for the next one week, I had someone call me from London every day to tell me when the new bag was shipped, when it would reach, after it had reached and to check if I was satisfied with the replacement. None of this would have happened had I not gone direct to the CEO. Let me know if you'd like to shoot a note to the GM and I'll send you all the contact details.

2362

Posts

EW EXPERT

Latest post on 31 May 2011 - 10:16

get the name of the english guy you spoke to. then go to the store. MUCH better to sort it out in person. refuse to leave until you've spoken to someone/ideally him.

2222

Posts

EW EXPERT

Latest post on 31 May 2011 - 09:52

The stuff was damaged.... they have to give you a refund.

829

Posts

EW GURU

Latest post on 31 May 2011 - 09:45

Yes, I think that you have to make a polite nuisance of yourself.

6

Posts

EW NEWBIE

Latest post on 31 May 2011 - 09:42

Well I spoke to an english chap yesterday but he had left by the time I went into store. Also trying their head office whilst Im at work today to see if I can get any sense out of someone! Do you think tehse things get resolved easier if you go to store and do it face to face rather than on the phone?

829

Posts

EW GURU

Latest post on 31 May 2011 - 08:49

Insist on speaking to someone very very senior. I would imagine that they will have somebody on board from the States looking after the store in some capacity. The people that you have been dealing with may just not have the authority to refund your money. I would be mad too since the initial issue was damaged goods and it's too much money to lose.

6

Posts

EW NEWBIE

Latest post on 31 May 2011 - 08:39

Morning all, I wonder if anyone can help me. I recently bought a bit of furniture from Bloomingdales- 7 1/2 Ks worth. Anyway when it was delivered it was damaged so I sent it back to the store. The entire purpose of me buying this was because I had some friends visitinag dn wanted myhouse to be perfect. They have have now been and gone and due to travel commitments and working 12 hour days, I haven't been able to have a replacement redelivered due to the deliveryhoursthey work to, so 3 weeks on I have tried to cancel the order as I have had enough of being messed about. However they have refused to give me a refund instead saying they can only give me gift vouchers taht will be valid for 6 months. With the gift vouchers you then have to spend the ammount of the voucher as you will not be given change so basically Im going to get ripped off unless I buy another large purchase. I'm not exactly a regular Bloomingdales shopper and to be honest there is nothing else in the store I would buy at the moment. I'm plus size so can't even buy any clothes not that I am a designer label freak anyway. The more I think about it the more livid I am feeling and I am soo frustrated that I am getting shafted by a store such as bloomingdales. Really, really disappointed. So I was hoping someone might have a top tip for me on how I can get my money back or if tehre is someone I can contact and if not just wanted to warn everyone that Bloomingdales customer service is appauling. Any help would be appreciated. Thanks Kitty PS if anyone is buying anything in Bloomingdales and would liek to swap vouchers for cash I'd be happy to come shopping with you!

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