However when we put the EMEI number on to the apple tech page it said it had been bought in the UK 11 months ago and the warranty was almost up???
Where exactly did you buy this phone from?
As well as Graphitec who are Apple Authorised Reseller and Apple Authorised Service Provider [url=http://www.graphitech.ae/home/'>link[/url'>
There is also Protech who are Apple Authorised Reseller and Apple Authorised Service Provider [url=http://www.protech-me.com/apple/index.html'>link[/url'>
I've used the latter for repairs to my MacBook and was extremely happy with the quality of service and knowledge of the staff. Likewise I'd expect the same from their sales staff.
Technically there is no Apple store in Dubai. There are Apple shops which are independent of Apple and are either stand alone stores or have dedicated Apple product areas within a bigger store.
Be aware that a lot of Apple products bought in Dubai do not have FaceTime or iMessage. If this is your first Apple product then think about where you want to have your Apple App Store based as the UAE one does not have as much as say a US one. If you base it in the US you will need a US based credit card. There is a workaround to that but I'm not 100% sure how it works.
Also note that Apple updated the MacBook Pro range last night. It may be that existing stocks will be discounted. They will not have the new stock likely for a few weeks.
http://www.apple.com/macbook-pro/
edited by debliz on 24/10/2012
Sorry they did not upgrade the MacBook Pro range last night, they announced the new 13" MacBook Pro Retina.
Summary of announcements from last nights Apple event:
New 13" MacBook Pro Retina
New iPad Mini
Updated iPad with A6 chip and lightning connector
Updated Mac Mini with quad core option
New slimmer iMac with no optical drive, less reflective screen and option for fusion drive (flash and mechanical drive hybrid)
The old iMac, Mac Mini and new iPad (they never called it iPad 3) will now be phased out, deals may be found on these.
The existing MacBook Pro's have not changed but the new 13" retina display model has been added to the range.
<em>edited by RuthM on 25/10/2012</em>
Technically there is no Apple store in Dubai. There are Apple shops which are independent of Apple and are either stand alone stores or have dedicated Apple product areas within a bigger store.
Be aware that a lot of Apple products bought in Dubai do not have FaceTime or iMessage. If this is your first Apple product then think about where you want to have your Apple App Store based as the UAE one does not have as much as say a US one. If you base it in the US you will need a US based credit card. There is a workaround to that but I'm not 100% sure how it works.
I bought a new I phone recently and when we had issues with I message spoke to someone in the Philipines. Etisilat sorted it out eventually even though they said it wasnt their error ( hmmm it was) However when we put the EMEI number on to the apple tech page it said it had been bought in the UK 11 months ago and the warranty was almost up???
Technically there is no Apple store in Dubai. There are Apple shops which are independent of Apple and are either stand alone stores or have dedicated Apple product areas within a bigger store.
Be aware that a lot of Apple products bought in Dubai do not have FaceTime or iMessage. If this is your first Apple product then think about where you want to have your Apple App Store based as the UAE one does not have as much as say a US one. If you base it in the US you will need a US based credit card. There is a workaround to that but I'm not 100% sure how it works.
Also note that Apple updated the MacBook Pro range last night. It may be that existing stocks will be discounted. They will not have the new stock likely for a few weeks.
http://www.apple.com/macbook-pro/
<em>edited by debliz on 24/10/2012</em>
Don't agree that the resellers don't have a good knowledge, we've bought both iPad and laptops from the Istyleshop in Mirdiff and they are very good, there is also a big one in Dubai Mall.
Well the iStyle shop in Mirdif were showing me a Mac Pro and the assistant stuck her hand inside the machine to show the 'space' for expanding. Quite why they had the cover off the machine I do not understand (normally when displaying machines this way the cover is replaced with a clear cover). Now any hardware installation engineer knows poking your hand around a machine without anti static precaution is a quick way to destroy the circuitry with a small static shock. It only takes less than 200 volts to damage delicate circuitry inside a computer, if you feel a static shock it will have been 2000 volts plus, so you may not even know you have damaged components at the time. Dry air environments (such as air conditioned environments) increase the risk of static even more. This was not just showing lack of knowledge but also a very stupid thing to do.
When returning our iMac to the iStyle store in Dubai Mall they gave us a new one and offered to copy the data over. Then proceeded to copy it to an external drive over Firewire 800. I stopped them and showed them the magical way of 'sharing' and copying the data straight from one mac to the other with the Firewire cable directly, which takes half the time - I had the entire shop in awe of my brilliance (it's a pretty straight forward thing).
Lastly at the Apple outlet in Virgin one of the sales assistants proceeded to treat me like an idiot when I was looking at a 24" display telling me that I should buy an iMac as it's 'better'. I said I only wanted a display and was waiting for the 27" LED one to come out (it hadn't been announced yet). They then proceeded to tell me the next one would be a 30" and actually get in an argument over it. Logically with the 27" iMac is was inevitable the display would also be 27" and also the rumours on tech forums confirmed this. Low and behold a few weeks later the 27" display was announced.
So I stand by my statement, Mac sales staff in Dubai, generally know very little.
Don't agree that the resellers don't have a good knowledge, we've bought both iPad and laptops from the Istyleshop in Mirdiff and they are very good, there is also a big one in Dubai Mall.
I don't think there is one, at least not when I searched online last month
I think Captain America mentioned a few months ago that there is an official distributor here (might have been another poster but think it was her?)...perhaps do a search on apple and it'll show up.
Yes, this is what she mentioned..[url=http://www.graphitech.ae/home/'>link[/url'>
They [i'>are[/i'> the 'official' agent.
<em>edited by MASKHARA on 24/10/2012</em>
I second RuthM - there is no Apple store in the UAE. I had a problem with my phone and called and was connected to an office in the UK. seems so strange, because Dubai seems to have it all!
There is no Apple store in the UAE. There are a number of Apple authorised resellers none of which actually seem to know anything about Apple products, but the customer service is reasonable when we were sold a faulty iMac they exchanged it straight away.
Otherwise there is an Apple online store, where you can build a machine to your spec.
I don't think there is one, at least not when I searched online last month
I think Captain America mentioned a few months ago that there is an official distributor here (might have been another poster but think it was her?)...perhaps do a search on apple and it'll show up.