Hating our Villa (part 2)
So... yesterday OMG what a day!!!
We had JWFI come out and clean our aircon on Sunday, unfortunately the mould is in the ducts which they said requires more specialist cleaning and have given me a company to use (Sainservices - anyone used them?) so that was all ok, they also fixed some electrical problems with the lighting as well as our door bell. Sweet... although over 2.5k AED out of our pocket.
Then yesterday. Around 11am I was driving back from Meadows petrol station and my mobile rings. I pull over and answer it. It happens to be the agent. He says to me "Madam I have the manager (or someone) here from the maintenance company, he is sitting at my desk with me now"
Me: "Yes"
Agent: "He has said he has tried calling you but you wont give him a time to come to the house to see or fix the problems"
Me: STEAM COMING OUT MY EARS!!!!!!!!!!! I scream, yes scream down the phone at him "NO NO NO NO NO NO NO!!!!, NO ONE HAS BEEN AT MY HOUSE OR CALLED ME FROM THE MAINTENANCE COMPANY"
Agent: "He is right here ma'am he said you wont give him time to come to the house and he has called you many times"
Me: Screaming again "No no no no no, no one has called me from that maintenance company. I HAVE called them 3 times and no one calls me back!, I have had calls from my husband, landscaping companies, even you and people from Australia all called my mobile this past week and I do not have any missed calls from anyone!!!! My phone is working fine! He has not called me 'Mr Agent'"
Agent: "Ma'dam we will fix the problems you just need to give him a time, no one has given him a time"
Me: Screaming still... "Are you not listening to me Mr Agent, the maintenance company (name) has never ever called me, someone has been at our house every day since we moved in waiting for these people to come and no one has. I have had another maintenance company come out 1 day after calling them, 1 day!!! So he can't sit there and tell me no one has been home or I haven't let him come to the house... I haven't spoken to anyone other than the people who take the messages and say 'he will call you back'and never does. Your boss yesterday he never called back either!!!, I've had enough Mr Agent, if maintance do not come and fix the problems by tomorrow I am calling the police. I have already lodged the complaint with RERA and you are all going to be investigated"
................. I then hung up and called my husband in tears.
DH then called the agent back and said he couldn't really understand him, but apparently wants another e-mail with all the problems and that he would personally see everything is fixed. (YEAH RIGHT!) ... I got home still in tears and ready to rip someones head off. I never knew I had it in me to get so angry, I'm usually always the calm one in these situations and I have never screamed at anyone like this before. I was very shaken.
I got home, took photos of all the problems and wrote a big long letter detailing all the phone calls, all the emails, sent the photos, the email plus all other emails we've sent to the agent about these things and my husband sent them from his work email in hope that perhaps something will be done now because him being male, and also coming from a work email may get us somewhere.
Even just waking during the night and thinking about how I reacted has shocked me and I had the most wrestless night sleep. I know some would say "don't worry about it so much, don't be so stressed, this is typical dubai" ... but we came from such a nice villa to this cr*p, I'm hormonal (8 wks pg), have a 1 yr old and have guest arriving from Australia in 1.5weeks who wont have a bed to sleep in because the room they are meant to sleep in stinks from rotting wood and a burst hot water tank. So this for me is very very very frustrating. :(
Lets see where my husbands e-mail gets us this week. I'm already on the phone now to JWFI to come out and fix the toilets as I know they will come asap. The toilets seem to not keep the water in them and now with a stinky mouldy AC the house smells of sewage from the toilets. Ahhhhhhhhhhhhhhhhhhh.
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