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Desert Safari accident - what to do now?
Hi all
Hoping somebody has some advice on how to handle an accident that happened in the desert.
The 4x4 hit a sand dune - head on - the car was damaged a bit and all the passenges , including 3 of our cousins sustained injuries that included bruises, chipped tooth whiplash , swollen head, head etc .... but no major bleeding
when they requested a doctor - they- the tour operators/drivers told them -- NO Doctor this is the dessert
when they insisted on another car and driver - they said this is the dessert accidents happen and tried to make light of the situation
when they got home - we called smart tours and insisted that they offer them proper medical assistance but they refused saying it was for our account if we wanted to go to a hospital
they even had the audacity to argue and insist that they asked our guests if they are ok - and relayed a different set of events than what actually happened - i am so livid at the unprofessional manner in which they handled the incident
and now instead of enjoying thier holiday our cousins are trying to get medical treatment at the hospital - who is giving them a run around because we dont have a police report
Now
hopefully somoene can help with the following
Does thier visit visa cater for insurance - someone told me it does - anyone with ideas on how or where to check?
Where can i lodge a complaint against the tour operator for putting the 7 passengers in what might have been a private vehicle (it apparently had no tour operator logo etc)
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