Guide

Dubai Expat Resident Receives Commemorate Passport Stamp After 60 Years

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Dubai Just Launched a Travel Influencer Academy

List of UAE Public Holidays in 2025: Announced and Expected Dates

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

You Can Now Enjoy Breakfast With Penguins in Dubai

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Dubai Named As the Cleanest City in the World Once More

Classifieds

Jobs

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

Dubai Announces Pilot Launch of 4-Day Work Week For Employees

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

How to Claim UAE Job Loss Insurance: Eligibility and Step-by-Step Guide

Dubai Ranked Among Top 5 Cities in the World to Work In

Can I Get Fired in the UAE For My Mental Health Condition?

Dubai Dedicates AED 150 Million Government Support Fund For Influencers

How to Deal With Workplace Harassment in the UAE

The UAE's New End-of-Service Programme, Explained for Residents

Events

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

When Is the Next UAE Public Holiday? Eid Al Adha 2025 Dates Revealed

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

List of UAE Public Holidays in 2025: Announced and Expected Dates

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

Eid Al Fitr 2025 in the UAE: When is the Long Weekend?

Ramadan 2025 in Dubai: List of Ramadan Markets to Explore

Where to Celebrate Chinese New Year 2025 in Dubai

An Enchanting Regency-Era Evening Awaits at Dubai's Bridgerton Candlelight Concert

Education

Embark on a Summer Adventure at Kids First Group Universe!

Top 5 Online Schools For Expat Families in the Middle East

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

Nurturing Compassionate Leaders: 8 Ways Dibber Preschools Prepares Your Child

How to Make the Transition to University Life Easier

What Are the Benefits of Academic Scholarships in Dubai?

Money

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UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

6 Financial Resolutions to Make for the New Year

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

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UAE Residents Be Wary of Food Delivery Scams

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UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

Home

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Car

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UAE Petrol Prices Will Increase in August 2024

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UAE Announces New Fuel Prices For May 2024

Missing UAE License Plates: How to Report a Lost Plate or Reclaim Yours

Wellness

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Discover "The New You" at Zieda's Aesthetic Clinic in Dubai

Top Ladies-Only Gyms and Fitness Centres in Dubai

Say Goodbye to Wrinkles With Mediclinic's Botox Mondays Offer

Get Expert Healthcare and Wellness Delivered to Your Doorstep in Dubai Within 30 Minutes

Top 7 Scenic UAE Jogging and Running Routes

IVF in the UAE: Unmarried Non-Muslim Couples Are Allowed to Undergo IVF

Shop

Shopping In Dubai

Best Online Shopping Sites in Dubai and UAE

An A-Z Guide to Dubai's Popular Malls

What To Wear At The Beach In Dubai

14 Hilarious Realities of Visiting Dubai Mall

Every Day is a Discount Day on THIS Deals Site

Cityland Mall Preview: Dubai's New Nature-Inspired Shopping Mall

EWmums

EWfood

ewmoda

Du Customer 'don't' care...

179

Posts

EW NEWBIE

Latest post on 09 April 2011 - 22:26

I'm not surprised someone's lost it with Du and sworn at them. I've had a complaint ongoing since February. Every time I ring they say my complaint has been 'escalated' and I'll get a call back within 24 hours. Nobody calls so I ring them a day later and get exactly the same response.

Does anyone have any ideas about what to do to get this resolved? We have been to the office in person, that didn't do any good. Write to Gulf News or 7 days? Has anyone ever had good service from Du??

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2937

Posts

EW EXPERT

Latest post on 10 April 2011 - 22:20

I had an issue with Du recently and I emailed the senior vice president of customer care. His name is Ashley Garside and the email I contacted him on is ashley dot garside at du dot ae. It took me a while and I always got responses from his lackeys, never from him, but it was resolved in the end. Good luck!

488

Posts

EW EXPLORER

Latest post on 10 April 2011 - 21:55

I don't know if this would help, but i had an "over" billing problem that lasted almost 4 months. The last time I went in (don't bother with phone -- it will get you nowhere), I went about 45 minutes before they were to close and I refused to leave until it was resolved. In the end, they did finally pay attention to my problem, they agreed that I was right and they were wrong, and I ended up with a rather larger credit. When I left the shop, it was 1/2 hour past closing time and the doors had been locked. Give it a try. Make sure you have your reference/complaint number as the person you will see won't know you from anyone else. Good luck. This is the best suggestion ever. All the "high-up's" at DU are at the DIC office. So go over there and talk to a customer service representative and if they are not able to solve your problem, just stick your a$$ in a chair and refuse to move until you've talked to someone with authority. It's actually quite funny seeing them running around trying to solve your problem before one of the Executive's discovers you camping out in the lobby :D

1

Posts

EW NEWBIE

Latest post on 10 April 2011 - 21:41

call - '[i'>be right, know your consumer rights' 600545555[/i'>. they'll have DU chasing you in the matter of no time ;)

mischieviousdiv...

30

Posts

EW NEWBIE

Latest post on 10 April 2011 - 10:50

I think Du has outsourced their call center to India. Just try calling them to ask where is their office near Dubai Internet City, and they will have no idea DMC is next to DIC!

8

Posts

EW NEWBIE

Latest post on 10 April 2011 - 09:32

I don't know if this would help, but i had an "over" billing problem that lasted almost 4 months. The last time I went in (don't bother with phone -- it will get you nowhere), I went about 45 minutes before they were to close and I refused to leave until it was resolved. In the end, they did finally pay attention to my problem, they agreed that I was right and they were wrong, and I ended up with a rather larger credit. When I left the shop, it was 1/2 hour past closing time and the doors had been locked. Give it a try. Make sure you have your reference/complaint number as the person you will see won't know you from anyone else. Good luck. hi NORAK can you pls tell me which DU office you went to.... my payments were credited to the wrong acc and everytime i call them to see if they fixed the problem they give the 'WITHIN 24 HRS'' STORY GRRRRR

401

Posts

EW EXPLORER

Latest post on 09 April 2011 - 23:08

Oh no...don't get me started! Unfortunately we dont even have the choice, we have to go with DU :( Count yourself lucky Sabrina H. Given the choice, I would go with Du without a doubt! I'm paying for an E Live package which is cr*p! Can't even record series of programs unless somebody else knows otherwise? So I'm paying for a TV package that I'm not even watching. Even DS says that we only have 2 movie programs. Haven't even looked into that. I gave up!!!!

179

Posts

EW NEWBIE

Latest post on 09 April 2011 - 23:06

Thanks for replies, @ Sue62 and moomoo don't get me started on Etisalat and my roaming iPhone. (Totally given up there).@Sue62 I agree I don't think it's acceptable to swear at anyone in customer service, just said I'm not surprised someone else did. @norak, thank you I will try that.

490

Posts

EW EXPLORER

Latest post on 09 April 2011 - 23:03

Oh no...don't get me started! Unfortunately we dont even have the choice, we have to go with DU :(

3901

Posts

EW MASTER

Latest post on 09 April 2011 - 22:46

lol @ etisalat - after we closed our account we apparently continued to pay the bills run up by the person they re-allocated our account number to LOL !!

401

Posts

EW EXPLORER

Latest post on 09 April 2011 - 22:43

I used to think Du was bad but compared to Etisalat, their service is above and beyond in my opinion! When I was with Du, everything was installed really quickly. With Etisalat, it took over a month which included me visiting one of their branches every week and sitting there for 2 hours (this doesn't include the numerous phone calls made). As for the television package, don't even go there!

3901

Posts

EW MASTER

Latest post on 09 April 2011 - 22:33

it's not acceptable to be abusive to a person who is trying to serve you wherever you live and however cr@p they are, imo. my son had fantastic service imo - he scratched the number off his top up card so hard it became illegible so instead of getting another one he made several attempts to guess it !! of course they locked his phone. He rang them and not only did they unlock his phone but they told him the correct number on the card lol He was thrilled cos we'd already told him to write it off - they wouldn't bother looking it up for him... having said that i reckon we must just be lucky so far seeing how many horror stories crop up on here..

711

Posts

EW GURU

Latest post on 09 April 2011 - 22:32

I don't know if this would help, but i had an "over" billing problem that lasted almost 4 months. The last time I went in (don't bother with phone -- it will get you nowhere), I went about 45 minutes before they were to close and I refused to leave until it was resolved. In the end, they did finally pay attention to my problem, they agreed that I was right and they were wrong, and I ended up with a rather larger credit. When I left the shop, it was 1/2 hour past closing time and the doors had been locked. Give it a try. Make sure you have your reference/complaint number as the person you will see won't know you from anyone else. Good luck.

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