Just a little rant about mean airlines... | ExpatWoman.com
 

Just a little rant about mean airlines...

2937
Posts
EW EXPERT
Latest post on 30 October 2011 - 00:21

... I know ranting about Emirates tends to stir some of us up! Apologies in advance but I'm feeling kind of sorry for myself.

I'm in hospital at 36 weeks pregnant as my blood pressure is too high and we may need to have our baby early. Mum has been here all week and naturally, I'd like her to stay at least another day as I know she's worried sick and it'd be lovely if she could be here (as I'm pretending I'm fine but of course am bricking it). She teaches so she needs to get back for the start of term but her school can manage an extra day without her.

I called them earlier to ask about changing her flight. First off they told me there were no seats on the day she wanted to move to, but that flight loads changed all the time so I should call often. I explained that being in hospital under constant monitoring in case we have a premature baby meant I couldn't call all the time, and the call centre agent laughed and said 'Oh yes'.

I called again a couple of hours later and this time they did have seats. If I paid them more than 1,200dhs for the privilege, as apparently she got a cheap flight (I have no clue what kind of salaries they're on if they think her fare was cheap) and now they only have full-fare economy.

I know moaning won't get me anywhere and they're a business and all that. But seriously, she already paid a ridiculous fare to get out here. She's going to have to get on a plane tomorrow likely without knowing what's happening with me or the baby. OK, we could just suck it up and pay the difference, but I'm really reluctant to do that when she's already paid so much and we may not even know what's happening by the time she has to leave on the new flight.

OK, moan over. I feel a little bit better now but they're still mean.

1759
Posts
EW EXPERT
Latest post on 30 October 2011 - 21:59
I just cancelled a ticket today (due to fly out this Thursday) and Emirates will do this (as they would have done for a change in the same class space permitting if I changed the dates) for 100AED. While you and your Mum may feel you paid a premium for her ticket that may not be the airline's perspective. In my experience, Emirates can be more expensive (but worth it [b'>to me [/b'>- that's not everyone's take on it). I appreciate your situation but to be honest - that's not any airline's issue - sure it would be nice if Mum could stay on with no real financial hit, but that's not the case in this instance. I know you and Mum are feeling the pain, but that's the reality of the world. Good luck.
2725
Posts
EW EXPERT
Latest post on 30 October 2011 - 17:26
I change my flights all the time and only pay the 75 pound, never been asked to pay extra.
2937
Posts
EW EXPERT
Latest post on 30 October 2011 - 10:13
I think they either have Saver or Flex and that's it when you book, but then within these two categories they have further sub-categories with price differences. We knew it would be 75GBP for the change but not that it'd be the extra 800dhs for a difference in fare. When I was pregnant with DS we ended up having to change her flight and it was just the 75GBP. Having said that, DS was three weeks early and arrived unexpectedly when Mum was here so perhaps we should have asked to pay the highest fare to start with so we knew we'd have more flexibility! I think she must be jinxed when it comes to me and pregnancy!
594
Posts
EW GURU
Latest post on 30 October 2011 - 10:08
If it's a heavily restricted fare then any changes would mean coughing out steep penalties which seems to be the case here...sad but way of business nothing personal. Last minutes changes if catered to without penalties would mean serious breach of planning for the airline..type of aircraft etc to be put in for a particular sector. Just a note of caution: please ensure you read the fine print and ask loads of questions when booking on what seems to be cheaper fare as it comes with a huge price. Better to book a ticket with less restrictions...just IMO..
2937
Posts
EW EXPERT
Latest post on 30 October 2011 - 10:06
It wasn't the lowest fare but I think it was at least one category lower than the highest, so it was 75GBP for the change then 800dhs for the difference in fare. I asked if we could book an economy seat and use miles for an upgrade, as they were still selling business class seats, but no go. Thankfully my doctor thinks we can hold out at least another few days and Mum got to speak to her this morning, so she's been reassured and we can keep her up to date once she's home. Nothing you can do, as I said in my first post, and I know they're a business, but still :(.
3804
Posts
EW MASTER
Latest post on 30 October 2011 - 09:50
What about using airmiles to change the flight, would this be possible? Or find when the next cheaper seat is and see if she can take time off until that flight date? Trouble is sounds like she paid for the lowest economy fare, which means it's non-changeable without paying for it. So that won't make any difference. I don't think the airline is being mean. But what can you do?
216
Posts
EW NEWBIE
Latest post on 30 October 2011 - 07:55
What about using airmiles to change the flight, would this be possible? Or find when the next cheaper seat is and see if she can take time off until that flight date?
2322
Posts
EW EXPERT
Latest post on 30 October 2011 - 07:37
I checked their website and according to their terms and conditions, they'll only waive charges for the death of a family member. Nice. Staying an extra day, as it stands right now, will likely mean she will know I'm safe and the baby's OK, rather than getting on a plane and wondering if we're both all right. Worth it then DC? Give me a shout if theres anything can do. xx
2937
Posts
EW EXPERT
Latest post on 30 October 2011 - 07:32
I checked their website and according to their terms and conditions, they'll only waive charges for the death of a family member. Nice. Staying an extra day, as it stands right now, will likely mean she will know I'm safe and the baby's OK, rather than getting on a plane and wondering if we're both all right.
136
Posts
EW NEWBIE
Latest post on 30 October 2011 - 07:00
The airline is hardly mean. It's called business. I think you would find if this were a medical emergency etc that they would help you. But it's not......you are just feeling vulnerable and sad at losing your Mum. Staying an extra day possibly won't make much difference as you will still feel sad when she leaves. Try and use your last time with her in a happy, positive way. Sounds like she can't stay anyway due to work. It will just cause you stress and hassle calling the airline. Enjoy your time, be peaceful and get ready for that baby.
2937
Posts
EW EXPERT
Latest post on 30 October 2011 - 00:53
I might try again super-early in the morning and see if I can find someone a little more sympathetic! <em>edited by DubaiCat on 30/10/2011</em>
321
Posts
EW EXPLORER
Latest post on 30 October 2011 - 00:27
you could try calling again (if your able to) sometimes if you just call back and get a different rep it makes a big difference (i find this to be true with everything not just airlines) sorry you are having a hard time with it.
 
 

ON EXPATWOMAN TODAY