Guide

Top 10 Most Affordable Budget Airlines in the UAE For Your Next Trip

Dubai Expat Resident Receives Commemorate Passport Stamp After 60 Years

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Dubai Just Launched a Travel Influencer Academy

List of UAE Public Holidays in 2025: Announced and Expected Dates

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

You Can Now Enjoy Breakfast With Penguins in Dubai

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Classifieds

Jobs

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

Dubai Announces Pilot Launch of 4-Day Work Week For Employees

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

How to Claim UAE Job Loss Insurance: Eligibility and Step-by-Step Guide

Dubai Ranked Among Top 5 Cities in the World to Work In

Can I Get Fired in the UAE For My Mental Health Condition?

Dubai Dedicates AED 150 Million Government Support Fund For Influencers

How to Deal With Workplace Harassment in the UAE

The UAE's New End-of-Service Programme, Explained for Residents

Events

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

When Is the Next UAE Public Holiday? Eid Al Adha 2025 Dates Revealed

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

List of UAE Public Holidays in 2025: Announced and Expected Dates

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

Eid Al Fitr 2025 in the UAE: When is the Long Weekend?

Ramadan 2025 in Dubai: List of Ramadan Markets to Explore

Where to Celebrate Chinese New Year 2025 in Dubai

An Enchanting Regency-Era Evening Awaits at Dubai's Bridgerton Candlelight Concert

Education

Back-to-School, Reimagined: How UAE Families Are Choosing a Smarter Start to the School Year

Embark on a Summer Adventure at Kids First Group Universe!

Top 5 Online Schools For Expat Families in the Middle East

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

Nurturing Compassionate Leaders: 8 Ways Dibber Preschools Prepares Your Child

How to Make the Transition to University Life Easier

Money

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

6 Financial Resolutions to Make for the New Year

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

Meet the Emirati Woman Breaking Grounds in UAE Law: Awatif Khouri

Why Teens Need Real-World Financial Education?

UAE Residents Be Wary of Food Delivery Scams

5 Signs You've Been Scammed Over the Phone, and What to Do Next

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

Home

Are "Own Visa" and Freelancer Visa Domestic Workers Legal in the UAE?

Hiring a Maid in the UAE: 5 Legal Red Flags

Ask a UAE Flower Shop: Your Most Common Questions, Answered

FYI Dubai is Banning All Single Use Bags From June 1

Carrefour's 'Choose Better' Programme is Here to Reward Healthier Choices With 10x the Points

Are UAE Domestic Helpers Allowed to Work on a Trial Period and Hired After?

Pet Breeding in the UAE: Is it Allowed and Where to Find Legal Pet Breeders

Choithrams Announces Launch of All-Women Operated Store in the UAE

Where to Order Same-Day Valentine's Day Flowers in the UAE

Car

These Are Dubai's New Public Parking Fees From April 2025

How to Convert a Non-UAE Driving License in Dubai: A Complete Guide

Dubai Public Commute Timings & Road Closures for New Year's Eve

Booking Taxis in Dubai: How to Hail a Taxi Through WhatsApp

What Are the Requirements For a Car Loan in Dubai?

UAE Petrol Prices Will Increase in August 2024

Head's Up! Dubai Taxi Fares Will Increase in May 2024

UAE Announces New Fuel Prices For May 2024

Missing UAE License Plates: How to Report a Lost Plate or Reclaim Yours

Wellness

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

9 Warning Signs for Breast Cancer

Top Tips to Have a Healthy Heart in the UAE

Discover "The New You" at Zieda's Aesthetic Clinic in Dubai

Top Ladies-Only Gyms and Fitness Centres in Dubai

Say Goodbye to Wrinkles With Mediclinic's Botox Mondays Offer

Get Expert Healthcare and Wellness Delivered to Your Doorstep in Dubai Within 30 Minutes

Top 7 Scenic UAE Jogging and Running Routes

IVF in the UAE: Unmarried Non-Muslim Couples Are Allowed to Undergo IVF

Shop

Shopping In Dubai

Best Online Shopping Sites in Dubai and UAE

An A-Z Guide to Dubai's Popular Malls

What To Wear At The Beach In Dubai

14 Hilarious Realities of Visiting Dubai Mall

Every Day is a Discount Day on THIS Deals Site

Cityland Mall Preview: Dubai's New Nature-Inspired Shopping Mall

EWmums

EWfood

ewmoda

EMIRATES AIRLINES

204

Posts

EW NEWBIE

Latest post on 11 July 2011 - 09:33

Just wondered if anyone knows who to make an official complaint to at Emirates. We had no joy at the airport at the time so if anyone knows would be most appreciated. Thank you.

Log in to post new content in the forum.

502

Posts

EW GURU

Latest post on 31 July 2011 - 15:25

Good on you kavsmum! I always feel that it's really hard to complain over here as most of the time it seems that people couldn't care less. I think that places do make it hard to complain.

204

Posts

EW NEWBIE

Latest post on 31 July 2011 - 15:07

UPDATE We now have had a reply from Emirates. Very long winded to say the least. I only detailed about half of what happened because it was too long to post, so you can imagine from what was put how much there actually is. The complaint has gone to senior management now we have been told, but were offered something because of it. I won't say what it is for now, but would like to know what you would expect them to do/offer you.

138

Posts

EW NEWBIE

Latest post on 21 July 2011 - 22:36

Good news Kavsmum. Your action alone may just be all it takes to make the few employees who are obviously not doing their job properly, buck-up. Cheers, Ali

204

Posts

EW NEWBIE

Latest post on 21 July 2011 - 10:16

NEW UPDATE So off we went to Emirates Headquarters.Arrived there after finally finding our way in to the car park. Took the ticket so we could PAY on the way out DH was not impressed and added it to his list. Found where we were going, only to be greeted by a couldn't care less receptionist. She told us to take a seat, then just told us to go and sit in another room no manners whatsoever. We sit and wait and a gentleman comes to see us. At first it seemed he was just going through the process of recording it, but the more we told him the further his jaw dropped. He agreed with everything we said and more. The outcome is 5 Emirates staff from UM are now under investigation, this should now take 2 weeks max and we will know what they are going to do about it all. Will let you all know what happens.

1617

Posts

EW EXPERT

Latest post on 20 July 2011 - 17:23

Ali.K...."went mad" would be understatement although I tried to appear calm and not yell at anyone. All I was concerned about at that point was getting my daughter on the plane so we could head off to the Maldives so I held my nose and bought another ticket. Needless to say by the time it was sorted out and we were checked in, I knocked back a couple of cheeky glasses of grape (at 8am!!) to calm down!! the ticket was booked through the call centre in April...lesson there for the future I think!

138

Posts

EW NEWBIE

Latest post on 20 July 2011 - 17:18

Suze.........confirmation not valid and ticket cancelled????...... I hope you went mad!! I would have! Did you book with someone face-to-face? at an Emirates Hub for example. Was the ticket booked at short notice? When Emirates are good and on form they are fab!! BUT, when they are rubbish, they can't handle things. Worrying really.

1617

Posts

EW EXPERT

Latest post on 20 July 2011 - 16:14

The flight was fine by the way...just the trauma of getting to the airport and finding no booking! Esp as DH and I heading to the Maldives 2 hours later!!

138

Posts

EW NEWBIE

Latest post on 20 July 2011 - 16:12

lol suze63. I have spent some time chatting to my two about their flights. They always fly when it's an end of term or a half term. There is always a fair sized group of children travelling together as UM's. They therefore all sit altogether as a group and my children now know some of these other kids. Even when it's just the two of them, they have each other, and my daughter is quite an outspoken young lady, if she wasn't too happy with something she may well say something to a member of staff. That maybe why we have never had an issue so far.............safety in numbers. Not that that should make a difference. Whether it's one child or 20, Emirates should be totally trustworthy, everytime!

1617

Posts

EW EXPERT

Latest post on 20 July 2011 - 15:45

I have had an email response from Emirates. Interesting thing that may be useful for others....the email came from Customer Affairs however it had a name at the bottom. In my reply I cc'ed it to [email protected] and it hasn't bounced back. So if you call and get someone's name perhaps email them directly then it's less easy for them to ignore. Loking forward to the update from Kavsmum tomorrow...maybe I could come aslong too! We could have a sit in!!

138

Posts

EW NEWBIE

Latest post on 20 July 2011 - 12:33

UPDATE Well been on and off the phone all week to Emirates, we are now on the complaints list with a ref no. It can take up to 30 days to sort we were told. Told them we are not happy with that and are now seeing somebody at 7am tomorrow. So fingers crossed all will go well. Will update tomorrow with hopefully a resolved situation. "complaints list"???? "30 days"???? well that is a shock, I didn't realise there were such things!! Looking forward to the next instalment.............well done kavsmum for the info.

204

Posts

EW NEWBIE

Latest post on 20 July 2011 - 11:08

UPDATE Well been on and off the phone all week to Emirates, we are now on the complaints list with a ref no. It can take up to 30 days to sort we were told. Told them we are not happy with that and are now seeing somebody at 7am tomorrow. So fingers crossed all will go well. Will update tomorrow with hopefully a resolved situation.

1617

Posts

EW EXPERT

Latest post on 19 July 2011 - 17:01

Interesting thread and very relevant to me! I was sending DD as UM to Newcastle on the 07.20 and DH and I were flying to Maldives at 09.30 same day (7th July). When we arrived at the airport we were told the confirmation wasn;t valid and the ticket had been cancelled (despite me calling up two days in advance to confirm the arrangements). I would have fully expected the staff in T3 to step up and sort this out however was handed a phone and told to call teh call centre (nothing to do with them apparently). 45 frustrating 9and stressful) minutes later all sorted as I bought another ticket (this ended up as the worlds most expensive one way flight to Newcastle). There is an additional minor point.... were two UMs on the flight the other being a teenage girl. Her parents had already left and we walked to the departure area with the two girls and the Emirates staff member; it turned out she'd forgotten her pass and had to run back to the UM Centre to get it, leaving DD and the other girl with DH and I. Sure that her parents hadn't expected her to be left with two strangers for 10 mins! I emailed Customer Affairs on Sunday, chased Monday....you know the rest. Will be interested to here how you get on Kavsmum

47

Posts

EW NEWBIE

Latest post on 19 July 2011 - 16:04

Any update??????

138

Posts

EW NEWBIE

Latest post on 17 July 2011 - 15:15

Keep at this Kavsmum, and tell them that other parents are waiting to see what their response is to your complaint. I have to say that so far, given ash clouds and closing airports at xmas for snow.......both of which affected my children's flights, Emirates did very well. I really do hope this is a one off!! Ali

204

Posts

EW NEWBIE

Latest post on 17 July 2011 - 10:35

Both I think!! Also to cut down on the people who complain as well. How many people can go in to complain Sun-Thurs, most are at work and need the weekend to do this. We are not at all happy.

4000

Posts

EW MASTER

Latest post on 17 July 2011 - 10:01

Sounds familiar, I was told the same thing by another airline, wonder if they do this deliberately just to annoy us even more or is it simply total incompetence.

204

Posts

EW NEWBIE

Latest post on 17 July 2011 - 09:43

It gets better, we were told to go in to see somebody on Saturday, so we duly went, only to be told when we got there that they were closed on Friday AND Saturday!!! DH was not at all impressed. So we now have an appointment in a couple of days time. I suppose it all adds to their bad customer service.

138

Posts

EW NEWBIE

Latest post on 16 July 2011 - 22:06

Any up-date Kavsmum?

204

Posts

EW NEWBIE

Latest post on 13 July 2011 - 12:44

Hi Kavsmum, Could you please let us know this turns out. My Children fly as UM's about 8-10 times a year. I have not had a problem so far and had felt this was something I could rely on Emirates to get right. I do hope that this is still the case. Here's hoping you get a positive response from Emirates soon. Ali.k Will let you know ASAP we are going in to see somebody on Saturday, so fingers crossed all will be sorted. This is the first time we have had a problem as well. Hopefully it's a one off.

138

Posts

EW NEWBIE

Latest post on 13 July 2011 - 10:09

Hi Kavsmum, Could you please let us know this turns out. My Children fly as UM's about 8-10 times a year. I have not had a problem so far and had felt this was something I could rely on Emirates to get right. I do hope that this is still the case. Here's hoping you get a positive response from Emirates soon. Ali.k

204

Posts

EW NEWBIE

Latest post on 12 July 2011 - 15:47

The plane wasn't quite full no. They do give them 3 seats normally, but they booked a man in next to her knowing she was an unaccompanied minor. They said they could not move the man because he was with his family, which was wrong because he was sat next to our DD.She ended up sitting next to a lady whose 2 children were on the other side of her.So she ended up sitting next to their mother. Whether it was the father sat next to my DD we don't know yet.The service we recieved from unaccompanied minors was unacceptable.I would not want anyones child to have to go through this.

Anonymous (not verified)

0

Posts

EW NEWBIE

Latest post on 12 July 2011 - 15:15

Was the plane full? I have always found Emirates to TRY to give an unaccompanied minor three seats to themselves if the plane isn't full but if this isn't possible they will place them next to a woman (possibly the reason they put her in the seat they did )

204

Posts

EW NEWBIE

Latest post on 12 July 2011 - 10:52

Great minds think alike :). We have done exactly that!! Got our side at T3 unaccompanied minors lounge, DD side from start to finish and also the texts she sent to me from the airport lounge and the plane. Will keep in mind the press as well as a back up plan.

4000

Posts

EW MASTER

Latest post on 12 July 2011 - 09:14

.....Emirates seem to hide their managers and it is extremely difficult to find someone in charge, that actually cares. .... Agree, but as a precaution I would also write the whole incident in a letter and take it to them when you go in, even if you do manage to get to talk to anyone in charge they may ask you to email it in to them and/or try to dismiss the matter if you have not put something in writing at that point. Have your letter printed out ready to put in front of their faces and then email it as well after your visit referring to the name of the person you spoke to at their offices. Do hope they take this seriously and deal with your complaint appropriately. Its appalling they treated a child in that manner. From my experience I had to involve the press to get any reaction from them. Maybe you should do likewise if you get no joy dealing directly.

447

Posts

EW EXPLORER

Latest post on 12 July 2011 - 08:37

The customer affairs email is the correct email for complaints. I had sent a complaint off recently and started to call after about 48 hours on a regular basis to make sure they got the point how important I thought my complaint was. I hope it will work out for you going there in person. Emirates seem to hide their managers and it is extremely difficult to find someone in charge, that actually cares. Fingers crossed for you...just hate the way they treat economy passengers these days, considering the prices they charge.

521

Posts

EW GURU

Latest post on 11 July 2011 - 18:09

How old is she? It is not acceptable to treat a child like that. Even if she has travelled alone many times, it is still a difficult thing for them to do and staff should be making the experience easier for them, not adding to the trauma.

204

Posts

EW NEWBIE

Latest post on 11 July 2011 - 17:58

She was really upset, then had to sit there for 7 hours!!!

521

Posts

EW GURU

Latest post on 11 July 2011 - 17:57

Good luck with that, it sounds like your DD was treated in a shocking manner.

204

Posts

EW NEWBIE

Latest post on 11 July 2011 - 17:54

We are going to Emirates, DH thinks it will come across a lot better in person. Won't be able to go until the weekend though. Will let you all know how it went.

5499

Posts

EW MASTER

Latest post on 11 July 2011 - 16:48

It can take a LONG time to get a response though.

1
2
next
last

Log in to post new content in the forum.

ON EXPATWOMAN TODAY

Top online British and US High Schools in the UAE: CambriLearn

Back-to-School, Reimagined: How UAE Families Are Choosing a Smarter Start to the School Year

Top 10 Low Cost Airlines in the UAE

Top 10 Most Affordable Budget Airlines in the UAE For Your Next Trip

Top Nursery School Kids Summer Camps in Dubai 2025

Embark on a Summer Adventure at Kids First Group Universe!

Dubai Expat Resident Receives Commemorate Passport Stamp After 60 Years

Dubai Expat Resident Receives Commemorate Passport Stamp After 60 Years

Top 5 UK curriculum online schools for expat families and kids abroad

Top 5 Online Schools For Expat Families in the Middle East

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Best educational summer camps for teenagers in Dubai: MDX Summer Camps

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

Real Madrid World Dubai - Summer Offer AED 199 per ticket

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

Scholarship opportunities at the Swiss international Scientific School Dubai (SISD)

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Travel influencer academy in Dubai

Dubai Just Launched a Travel Influencer Academy

Central Bank of UAE reveals new official currency symbol for the Emirati dirham

UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

His Highness Sheikh Mohammed announces 3 best UAE government departments

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

New 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

UAE president announces 2025 will be the 'Year of Community' in the emirates

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Breakfast with penguins at Ski Dubai Mall of the Emirates

You Can Now Enjoy Breakfast With Penguins in Dubai

How to convert another country's drivers license in Dubai

How to Convert a Non-UAE Driving License in Dubai: A Complete Guide

Registrations open for EYFS curriculum Willow Children's Nursery in Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

List of confirmed UAE public holidays in 2025

List of UAE Public Holidays in 2025: Announced and Expected Dates

Outdoor cinemas in Dubai for the winter season 2024

The Best Outdoor Cinemas in Dubai to See Open-Air Movies This Winter

Executive Hospitality Programme at South View School in Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Expat legal consultants in the UAE | Dr. Hassan Elhais

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

Saray Spa promotions at JW Marriott Marquis Hotel Dubai

This Luxury Dubai Spa Has Some of the Very Best Breaks To Escape To

A Complete Guide How to Get an Influencer License in Dubai and UAE

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

UAE Emirati Lawyer Awatif Khouri in Dubai and Abu Dhabi

Meet the Emirati Woman Breaking Grounds in UAE Law: Awatif Khouri

Dubai's gravity-driven tunnel to reduce flood risks by 700%

Pictured: Flooded roads from the record-breaking storm that hit Dubai in April 2024.

Dubai Flood Risk to Be Cut Down by 700% With New Tunnel

8 Beauty Treatments in Dubai for busy moms

8 Beauty Treatments in Dubai: Self-Care Recommendations for Busy Moms

Mashreq NEO NXT Account | Why Kids and Teens Need Financial Education

Why Teens Need Real-World Financial Education?

E-scooters are no longer banned on the Dubai Metro stations and trains

RTA Finally Lifts E-Scooter Ban From Dubai Metro

Spa packages at Saray Spa in JW Marriott Marquis Hotel Dubai

Step Into the Ultimate Relaxation Bliss With Saray Spa's Pampering Packages

How to book Dubai taxi through WhatsApp

Booking Taxis in Dubai: How to Hail a Taxi Through WhatsApp

Experience Extended Stays and Special Savings at Le Meridien Al Aqah Beach Resort UAE

Soak Up the Summer With the Ultimate UAE Staycation Special

RTA Dubai flying taxi official launch date

Image credit: Joby Aviation.

RTA Finally Confirms Launch Date of Dubai's Flying Taxis