Guide

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Dubai Just Launched a Travel Influencer Academy

List of UAE Public Holidays in 2025: Announced and Expected Dates

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

You Can Now Enjoy Breakfast With Penguins in Dubai

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Dubai Named As the Cleanest City in the World Once More

Where to Celebrate Chinese New Year 2025 in Dubai

Classifieds

Jobs

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

Dubai Announces Pilot Launch of 4-Day Work Week For Employees

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

How to Claim UAE Job Loss Insurance: Eligibility and Step-by-Step Guide

Dubai Ranked Among Top 5 Cities in the World to Work In

Can I Get Fired in the UAE For My Mental Health Condition?

Dubai Dedicates AED 150 Million Government Support Fund For Influencers

How to Deal With Workplace Harassment in the UAE

The UAE's New End-of-Service Programme, Explained for Residents

Events

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

When Is the Next UAE Public Holiday? Eid Al Adha 2025 Dates Revealed

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

List of UAE Public Holidays in 2025: Announced and Expected Dates

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

Eid Al Fitr 2025 in the UAE: When is the Long Weekend?

Ramadan 2025 in Dubai: List of Ramadan Markets to Explore

Where to Celebrate Chinese New Year 2025 in Dubai

An Enchanting Regency-Era Evening Awaits at Dubai's Bridgerton Candlelight Concert

Education

Top 5 Online Schools For Expat Families in the Middle East

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

Nurturing Compassionate Leaders: 8 Ways Dibber Preschools Prepares Your Child

How to Make the Transition to University Life Easier

What Are the Benefits of Academic Scholarships in Dubai?

Dubai School Inspections Will Be Skipped for One Year

Money

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

6 Financial Resolutions to Make for the New Year

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

Meet the Emirati Woman Breaking Grounds in UAE Law: Awatif Khouri

Why Teens Need Real-World Financial Education?

UAE Residents Be Wary of Food Delivery Scams

5 Signs You've Been Scammed Over the Phone, and What to Do Next

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

Home

Are "Own Visa" and Freelancer Visa Domestic Workers Legal in the UAE?

Hiring a Maid in the UAE: 5 Legal Red Flags

Ask a UAE Flower Shop: Your Most Common Questions, Answered

FYI Dubai is Banning All Single Use Bags From June 1

Carrefour's 'Choose Better' Programme is Here to Reward Healthier Choices With 10x the Points

Are UAE Domestic Helpers Allowed to Work on a Trial Period and Hired After?

Pet Breeding in the UAE: Is it Allowed and Where to Find Legal Pet Breeders

Choithrams Announces Launch of All-Women Operated Store in the UAE

Where to Order Same-Day Valentine's Day Flowers in the UAE

Car

These Are Dubai's New Public Parking Fees From April 2025

How to Convert a Non-UAE Driving License in Dubai: A Complete Guide

Dubai Public Commute Timings & Road Closures for New Year's Eve

Booking Taxis in Dubai: How to Hail a Taxi Through WhatsApp

What Are the Requirements For a Car Loan in Dubai?

UAE Petrol Prices Will Increase in August 2024

Head's Up! Dubai Taxi Fares Will Increase in May 2024

UAE Announces New Fuel Prices For May 2024

Missing UAE License Plates: How to Report a Lost Plate or Reclaim Yours

Wellness

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

9 Warning Signs for Breast Cancer

Top Tips to Have a Healthy Heart in the UAE

Discover "The New You" at Zieda's Aesthetic Clinic in Dubai

Top Ladies-Only Gyms and Fitness Centres in Dubai

Say Goodbye to Wrinkles With Mediclinic's Botox Mondays Offer

Get Expert Healthcare and Wellness Delivered to Your Doorstep in Dubai Within 30 Minutes

Top 7 Scenic UAE Jogging and Running Routes

IVF in the UAE: Unmarried Non-Muslim Couples Are Allowed to Undergo IVF

Shop

Shopping In Dubai

Best Online Shopping Sites in Dubai and UAE

An A-Z Guide to Dubai's Popular Malls

What To Wear At The Beach In Dubai

14 Hilarious Realities of Visiting Dubai Mall

Every Day is a Discount Day on THIS Deals Site

Cityland Mall Preview: Dubai's New Nature-Inspired Shopping Mall

EWmums

EWfood

ewmoda

Etisalat: major issues

2

Posts

EW NEWBIE

Latest post on 02 July 2012 - 14:21

who else has sufference from useless customer service at Etisalat? After one month of their incompetence i am still at square one, with their officers telling me it is crystal clear that my line is ready but they cannot switch the status and activate it/. Does no one have the ability to resolve their own mistakes? NEVER EVER USE THEM if you have the option to go with DU

Log in to post new content in the forum.

184

Posts

EW NEWBIE

Latest post on 03 July 2012 - 18:22

Can you buy dongles to use? The type that several laptops can be wireless connected too. Are they very expensive to use? DH will not survive without the internet at home either. Gee he might have to stop working 24/7 - rolleyes.

184

Posts

EW NEWBIE

Latest post on 03 July 2012 - 18:17

Thanks Kelly1814. We are moving to Dubai later this year. So if you see an Australian lady there day and night come and say Hi - it will probably be me lol.

2362

Posts

EW EXPERT

Latest post on 03 July 2012 - 18:12

Is their internet free? How is their tea? I might be drinking a lot of it lol. free if you're there with a coffee or tea. similar concept to the pavilion but down in the marina... http://makebusinesshub.com/

184

Posts

EW NEWBIE

Latest post on 03 July 2012 - 17:05

Is their internet free? How is their tea? I might be drinking a lot of it lol.

2362

Posts

EW EXPERT

Latest post on 03 July 2012 - 16:57

Are there many places around the Marina that have free internet? I might need to visit an internet cafe for breakfast, lunch and dinner lol. try the Make Business Hub - it's fab.

184

Posts

EW NEWBIE

Latest post on 03 July 2012 - 16:55

Are there many places around the Marina that have free internet? I might need to visit an internet cafe for breakfast, lunch and dinner lol.

2362

Posts

EW EXPERT

Latest post on 03 July 2012 - 16:52

Oh no this is more than a concern. I run an internet business form home. How am I going to manage that without the internet for weeks - eek! Are they just this hopeless with villas or just as bad with apartment blocks? I will have to go and camp out at DH's office if this is the case. same with my OH, he had to do a lot of work from the Pavilion in Downtown to make use of their internet.

4747

Posts

EW MASTER

Latest post on 03 July 2012 - 16:33

Oh no this is more than a concern. I run an internet business form home. How am I going to manage that without the internet for weeks - eek! Are they just this hopeless with villas or just as bad with apartment blocks? I will have to go and camp out at DH's office if this is the case. same same doesnt matter if an apartment or villa, they still make mistakes (better than years ago but still make mistakes and takes many months and hassle to put right). all i can say is that they are better than they used to be 15 years ago... but still a way to go yet.

184

Posts

EW NEWBIE

Latest post on 03 July 2012 - 16:22

Oh no this is more than a concern. I run an internet business form home. How am I going to manage that without the internet for weeks - eek! Are they just this hopeless with villas or just as bad with apartment blocks? I will have to go and camp out at DH's office if this is the case.

57

Posts

EW NEWBIE

Latest post on 02 July 2012 - 20:27

After recieving our first E-life bill 5 months ago and realising we'd been charged the wrong amount, put on the wrong account package and a few service issues I have made numerous calls, e-mails and visits and got nowhere. Always told it's with a different department that they can't forward me to or give a name for me to speak to. It's Russian roulette I think. If it goes well, you're fine but if one it does go wrong; it's a massacre.

4747

Posts

EW MASTER

Latest post on 02 July 2012 - 20:26

We have been waiting for almost two months to have our tv, landline, and Internet connected with Etisalat. My DH goes to their main office at least once a week to complain to no avail. I'm not sure what to do. keep going back and showing your face.. talk to the top manager.... is there fibre optic cables there?

5452

Posts

EW MASTER

Latest post on 02 July 2012 - 17:38

We have been waiting for almost two months to have our tv, landline, and Internet connected with Etisalat. My DH goes to their main office at least once a week to complain to no avail. I'm not sure what to do.

4423

Posts

EW MASTER

Latest post on 02 July 2012 - 16:12

i have had etisilat for 7 years - never any real issues.... Do you have Elife yet?

36

Posts

EW NEWBIE

Latest post on 02 July 2012 - 16:04

had a few issues with them... but once we logged a complaint in their site, it had a superfast effect...

3804

Posts

EW MASTER

Latest post on 02 July 2012 - 15:48

DU are like that. If you 'tweet' them, they suddenly come to the rescue. Public humiliation seems to work a treat - shame it has to get to that. That works well for Etisalat too --- I always see on the Etislat Twitter page how quick they are to respond to customer complaints there Arent the 2 owned by the same entity? Partially yes. So it's ridiculous really.

108

Posts

EW NEWBIE

Latest post on 02 July 2012 - 15:46

Totally agree... We waited 6 weeks after moving for them to come and sort out our internet connection - including three painfully long visits to head office that came to nothing. We only got it sorted in the end as we saw a team working next door and got them to call through to head office - they came back the next day and did ours. Never experienced such frustratingly bad customer service - and I thought BT in the UK was bad...!

3863

Posts

EW MASTER

Latest post on 02 July 2012 - 15:43

DU are like that. If you 'tweet' them, they suddenly come to the rescue. Public humiliation seems to work a treat - shame it has to get to that. That works well for Etisalat too --- I always see on the Etislat Twitter page how quick they are to respond to customer complaints there Arent the 2 owned by the same entity?

488

Posts

EW EXPLORER

Latest post on 02 July 2012 - 15:24

DU are like that. If you 'tweet' them, they suddenly come to the rescue. Public humiliation seems to work a treat - shame it has to get to that. That works well for Etisalat too --- I always see on the Etislat Twitter page how quick they are to respond to customer complaints there

3804

Posts

EW MASTER

Latest post on 02 July 2012 - 15:23

DU are like that. If you 'tweet' them, they suddenly come to the rescue. Public humiliation seems to work a treat - shame it has to get to that.

1618

Posts

EW EXPERT

Latest post on 02 July 2012 - 15:22

Have lived here for many years. Never had any issues with Etisalat, now Du have had me in tears ( of frustration) many many times Same here, 15 years no problems with Etisalat but Du have had me in tears!

315

Posts

EW EXPLORER

Latest post on 02 July 2012 - 15:18

I went through a lot of bad customer service from Etisalat, for a really long time. Then one day I was seriously annoyed and posted a message on their Facebook wall - making this clear. The problem was instantly resolved!! I even got a call-back... asking me to rate my satisfaction with their customer service =P You should definitely give it a try.

2362

Posts

EW EXPERT

Latest post on 02 July 2012 - 15:16

just been through the etisalat pain as moved to a villa where they are the only provider. took them THREE weeks to connect our internet. the only solution is to actually go into their offices. daily if necessary. Noooooo! Your kidding. DH has to go and arrange for ours to be moved over today. Any advise to move them along a bit? I was told for starters he needs the lease agreement and passport. What do you have to do to settle your old bill? Is it a quick job or do you have to wait a few days like DEWA final bill. Thanks rental contract, passport, we never went anywhere without the landlord's passport copy and title deed etc.. it was hideous to be honest, after each appt/visit to their office (and there were A LOT!)they said we were in the system, then we weren't when we went back in, it went on and on and on. the only small positive is that the etisalat building at the Murooj rotana is only a five minute drive from satwa...

3804

Posts

EW MASTER

Latest post on 02 July 2012 - 15:13

They're both as bad as each other IMHO. It really is about time the TRA opened up the market to allow other international providers in to show them how it's done. Those two companies would go bust overnight.

793

Posts

EW GURU

Latest post on 02 July 2012 - 14:58

just been through the etisalat pain as moved to a villa where they are the only provider. took them THREE weeks to connect our internet. the only solution is to actually go into their offices. daily if necessary. Noooooo! Your kidding. DH has to go and arrange for ours to be moved over today. Any advise to move them along a bit? I was told for starters he needs the lease agreement and passport. What do you have to do to settle your old bill? Is it a quick job or do you have to wait a few days like DEWA final bill. Thanks

amazingdxb50911

331

Posts

EW EXPLORER

Latest post on 02 July 2012 - 14:52

Du is no better... what other option do we have? none unfortunately

3863

Posts

EW MASTER

Latest post on 02 July 2012 - 14:30

I was told by a member if staff at the DU business centre not to call the CS number but always go in in person lol

488

Posts

EW EXPLORER

Latest post on 02 July 2012 - 14:28

In Dubai, when it comes to telecommunication provider for home services, it's generally either Etisalat OR Du and both are equally bad at resolving issues and have absolutely horrendous customer service. Like kelly1814 said, the only way to get things done through them is to be persistent and in person - email and telephone communication is ineffectual

1338

Posts

EW OLDHAND

Latest post on 02 July 2012 - 14:27

i have had etisilat for 7 years - never any real issues....

3863

Posts

EW MASTER

Latest post on 02 July 2012 - 14:26

Have lived here for many years. Never had any issues with Etisalat, now Du have had me in tears ( of frustration) many many times

2362

Posts

EW EXPERT

Latest post on 02 July 2012 - 14:26

just been through the etisalat pain as moved to a villa where they are the only provider. took them THREE weeks to connect our internet. the only solution is to actually go into their offices. daily if necessary.

1
2
next
last

Log in to post new content in the forum.

ON EXPATWOMAN TODAY

Top 5 UK curriculum online schools for expat families and kids abroad

Top 5 Online Schools For Expat Families in the Middle East

Best educational summer camps for teenagers in Dubai: MDX Summer Camps

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

Eid Al Adha 2025 in the UAE confirmed public holiday dates

When Is the Next UAE Public Holiday? Eid Al Adha 2025 Dates Revealed

Real Madrid World Dubai - Summer Offer AED 199 per ticket

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

Scholarship opportunities at the Swiss international Scientific School Dubai (SISD)

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Travel influencer academy in Dubai

Dubai Just Launched a Travel Influencer Academy

Central Bank of UAE reveals new official currency symbol for the Emirati dirham

UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

His Highness Sheikh Mohammed announces 3 best UAE government departments

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

New 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

UAE president announces 2025 will be the 'Year of Community' in the emirates

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Breakfast with penguins at Ski Dubai Mall of the Emirates

You Can Now Enjoy Breakfast With Penguins in Dubai

How to convert another country's drivers license in Dubai

How to Convert a Non-UAE Driving License in Dubai: A Complete Guide

Registrations open for EYFS curriculum Willow Children's Nursery in Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

List of confirmed UAE public holidays in 2025

List of UAE Public Holidays in 2025: Announced and Expected Dates

Outdoor cinemas in Dubai for the winter season 2024

The Best Outdoor Cinemas in Dubai to See Open-Air Movies This Winter

Executive Hospitality Programme at South View School in Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Expat legal consultants in the UAE | Dr. Hassan Elhais

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

Saray Spa promotions at JW Marriott Marquis Hotel Dubai

This Luxury Dubai Spa Has Some of the Very Best Breaks To Escape To

A Complete Guide How to Get an Influencer License in Dubai and UAE

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

UAE Emirati Lawyer Awatif Khouri in Dubai and Abu Dhabi

Meet the Emirati Woman Breaking Grounds in UAE Law: Awatif Khouri

Dubai's gravity-driven tunnel to reduce flood risks by 700%

Pictured: Flooded roads from the record-breaking storm that hit Dubai in April 2024.

Dubai Flood Risk to Be Cut Down by 700% With New Tunnel

8 Beauty Treatments in Dubai for busy moms

8 Beauty Treatments in Dubai: Self-Care Recommendations for Busy Moms

Mashreq NEO NXT Account | Why Kids and Teens Need Financial Education

Why Teens Need Real-World Financial Education?

E-scooters are no longer banned on the Dubai Metro stations and trains

RTA Finally Lifts E-Scooter Ban From Dubai Metro

Spa packages at Saray Spa in JW Marriott Marquis Hotel Dubai

Step Into the Ultimate Relaxation Bliss With Saray Spa's Pampering Packages

How to book Dubai taxi through WhatsApp

Booking Taxis in Dubai: How to Hail a Taxi Through WhatsApp

Experience Extended Stays and Special Savings at Le Meridien Al Aqah Beach Resort UAE

Soak Up the Summer With the Ultimate UAE Staycation Special

RTA Dubai flying taxi official launch date

Image credit: Joby Aviation.

RTA Finally Confirms Launch Date of Dubai's Flying Taxis

Region's first ever baseball park to open in the UAE

First-Ever Baseball Park in the Middle East Will Be Opening in the UAE

Are "own visa" Domestic Workers legal in the UAE?

Are "Own Visa" and Freelancer Visa Domestic Workers Legal in the UAE?

Where to See Animals in the Wild in the UAE

Where to See Animals in the Wild in the UAE