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ewmoda

Emirates Post Rant and Warning

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604

Posts

EW GURU

Latest post on 02 January 2012 - 22:00

you can use shop n ship with Ebay....or a courier direct. This is not a developed country though like UK or Australia, my goodness there is no home delivery service for mail (only just starting) so our expectations should never be any higher...and as the Elvis song rings true 'return to sender, address unknown, no such number..' Maybe the first language of those in the parcel sorting office is not English...anyway I do hope your Wedding Woe is solved before 26th...

683

Posts

EW GURU

Latest post on 02 January 2012 - 20:26

Also sorry to say, but I wouldn't trust Empost with so much as a birthday card. Nevermind my wedding dress!

Al Quwatain51756

535

Posts

EW GURU

Latest post on 02 January 2012 - 20:23

I really cannot see what Empost did wrong. Sorry to say this, but if it was labelled incorrectly then this is the fault of the sender. No mail service is obliged to return mail by the same class as it was sent.

3804

Posts

EW MASTER

Latest post on 02 January 2012 - 18:28

Empost are terrible. I posted a rant on here about them a little while ago. I finally managed to get the parcel my parnts sent from Australia - it wouldn't have killed Empost to just put the package into our company PO Box so our guys could pick it up - no no that's too much effort for someone to use their brain.

624

Posts

EW GURU

Latest post on 02 January 2012 - 17:56

Really sorry to hear your tale of woe Elle. Thanks for posting it so that other people are aware and good luck with your wedding dress. I really hope the seller can sort something out for you as it seems to me that they didn't really help with the way they labelled your parcel. However I cannot believe that Empost returned it by sea!!! That takes the biscuit.

238

Posts

EW NEWBIE

Latest post on 02 January 2012 - 17:37

I have contacted him and asked him, but haven't heard back yet. Hopefully they will have another in stock. Thanks for the sympathies A Rancher, it's just stress you don't need eh? Otherwise I will have to find another option and have it couriered in the next couple of days. Sigh. It took me a month to find the first one :) And it's not really the sellers fault- in fact they were great in getting it out quickly, and fast in their responses.

1811

Posts

EW EXPERT

Latest post on 02 January 2012 - 17:35

What are you going to do about the dress for the wedding? Will the company send you another one by courier and double charnge you? Hopefully you'll get a refund when the first one arrives back. I know it doesn't help you but the company should have used a courier for such a precious item as a wedding dress. TBH you are not going to get any satisfaction from Empost so best concentrate on getting the dress on time. I hope everything turns out ok for you.

punchbiffpow51677

178

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:50

[quote'>They don't have to notify the sender- for first class mail however, they do have to notify the addressee- or at least you get that in the UK and Australia. And they didn't fulfill their obligations at all- they didn't even try to deliver. They just returned it. Nope - have sent over 10 thousand parcels from Australia in the past 2 years. If an address is wrong neither us nor our buyer get contacted for mail items - whether registered or express etc which all require a signature. They just get send back. And our express mail items have always been sent back via regular post. Express courier at least make an effect to contact. Mail services are not obliged to phone anyone, and technically not allowed to correct errors (sometimes they do, but they're not obliged to and technically not supposed to) Its frustrating as heck, but not unique to Dubai. I understand your frustration. If your seller is reasonable they should arrange to re-send a new one - or for you to re-purchase for the new one to be sent immediately and then a refund on the first one once she gets it bacK. Thats what I've arranged for my customers in similar scenarios. edited by punchbiffpow on 02/01/2012 <em>edited by punchbiffpow on 02/01/2012</em>

238

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:45

The seller gave the business address, which had a PO box attached, but Empost didn't bother to check. If an address mistake is made, they just send it back, with no notification. Unlike the rest of the world, where if there is a delivery problem, they will notify the addressee. I have an clothing website in Australia - we have issues with being provided the wrong address quite often. For mail we've never been notified from any country if its undeliverable, and it just gets posted back by regular post. If its with a courier, they have always contacted the buyer or us to get clarification. With mail services they are actually technically not able to correct any obvious mistake on the written address - as the receiver or sender can then claim they assumed wrong and they would be liable for mis-delivery. They don't have to notify the sender- for first class mail however, they do have to notify the addressee- or at least you get that in the UK and Australia. And they didn't fulfill their obligations at all- they didn't even try to deliver. They just returned it.

238

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:41

Sue, you really aren't helping. I paid for premium postage, and got sub par service. They are sending it back by sea. 30-45 days. As in most other countries, where a signature is required, they are obligated to notify you. I'm sorry, but to me it feels like **** service. If you're trying to say I'm an idiot, and they don't owe their customers anything, that's fine, but just say it. Your comments just feel aggravating, and I know I am certainly not the only thread on sub par empost service. I think if it was your wedding dress, you'd be pretty upset too. I am also trying to warn others so they don't have the same problem, which I think could easily happen if you aren't aware.

3901

Posts

EW MASTER

Latest post on 02 January 2012 - 16:41

i don't know if it's still in effect but in the UK the Royal Mail was legally obliged to deliver mail to the address given, even if they knew that the person named did not live there... imo the OP's gripe is with the sender for not addressing the parcel correctly, not Empost..

punchbiffpow51677

178

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:37

The seller gave the business address, which had a PO box attached, but Empost didn't bother to check. If an address mistake is made, they just send it back, with no notification. Unlike the rest of the world, where if there is a delivery problem, they will notify the addressee. I have an clothing website in Australia - we have issues with being provided the wrong address quite often. For mail we've never been notified from any country if its undeliverable, and it just gets posted back by regular post. If its with a courier, they have always contacted the buyer or us to get clarification. With mail services they are actually technically not able to correct any obvious mistake on the written address - as the receiver or sender can then claim they assumed wrong and they would be liable for mis-delivery.

3901

Posts

EW MASTER

Latest post on 02 January 2012 - 16:35

so empost are supposed to faf around phoning someone because the sender put the wrong address on ?

punchbiffpow51677

178

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:33

Unfortunately the issues you mentioned aren't actually specific to Dubai. With any postal system they are only obliged to deliver to the exact address specified (they're not obliged to assume to redirect to public PO, or to correct any minor issue on the address even if its blatantly obvious). If the item is undeliverable then they're not obliged to use the same post method when returning it. Its frustrating as heck - but technically they have fulfilled their responsibilities. For anything of value, or anything that you want within a specific timeframe, defintely use a door to door courier such as fedex, dhl etc. With regards to the current situation - would the seller re-send via fedex, and then refund once the first one eventually gets delivered?

238

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:31

On an international Parcel, on the customs declaration, and often the back of the parcel there is an email address and phone number for the addressee. In other countries, with postage requiring siganture confirmation, they are obligated to notify you.

3901

Posts

EW MASTER

Latest post on 02 January 2012 - 16:30

The seller gave the business address, which had a PO box attached, but Empost didn't bother to check. If an address mistake is made, they just send it back, with no notification. Unlike the rest of the world, where if there is a delivery problem, they will notify the addressee. how do they notify the addressee without the correct address ?

61

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:28

I second that ..in my decade plus of residing in UAE, Emirates Post takes the worst in service award!

238

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:26

The seller gave the business address, which had a PO box attached, but Empost didn't bother to check. If an address mistake is made, they just send it back, with no notification. Unlike the rest of the world, where if there is a delivery problem, they will notify the addressee.

3901

Posts

EW MASTER

Latest post on 02 January 2012 - 16:23

Hi Ladies, If you ever have anything sent to you from overseas, just a couple of things. 1. [b'>Do not give a home address [/b'>and assume they will re-direct it to the public PO Box. It doesn't matter what level of postage you paid, they will NOT notify you before they send it back. 2. Make sure your sender never makes a mistake on your PO number, same deal. 3. They will not return it via the same method it was sent. I bought my wedding dress on Ebay, it arrived on the 25th of December. First Class International from the UK. I contacted them to collect it, only to be told they had sent it back. I enquired as to how long it would take to be returned, as the seller was willing to fedex it in time for my January 26 wedding. But no, they sent it back by sea, with a 30-45 day wait for it to be returned to sender. So, at this rate, I'll be getting my wedding dress back... in March. Does anyone know anyone higher up I can speak to in Emirates Post? At the moment customer service agents are just spewing the company line at me. Apparently, in the UAE, when you pay for service, it does not mean you will get it. Not even in something as basic as the postal system!! Does anybody here even have a home address ?? sorry, not clear what the issue is here... sorry about your wedding though..

238

Posts

EW NEWBIE

Latest post on 02 January 2012 - 16:06

Hi Ladies, If you ever have anything sent to you from overseas, just a couple of things. 1. Do not give a home address and assume they will re-direct it to the public PO Box. It doesn't matter what level of postage you paid, they will NOT notify you before they send it back. 2. Make sure your sender never makes a mistake on your PO number, same deal. 3. They will not return it via the same method it was sent. I bought my wedding dress on Ebay, it arrived on the 25th of December. First Class International from the UK. I contacted them to collect it, only to be told they had sent it back. I enquired as to how long it would take to be returned, as the seller was willing to fedex it in time for my January 26 wedding. But no, they sent it back by sea, with a 30-45 day wait for it to be returned to sender. So, at this rate, I'll be getting my wedding dress back... in March. Does anyone know anyone higher up I can speak to in Emirates Post? At the moment customer service agents are just spewing the company line at me. Apparently, in the UAE, when you pay for service, it does not mean you will get it. Not even in something as basic as the postal system!!

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