Horrific moving experience!!
Had the most HORRIFIC of moves at the weekend - no matter what the situation we always seem to choose wrong!
They were an hour late, a whole box of stuff went missing/lost/disappeared, me and my husband unpacked the whole kitchen and our bedroom boxes (even though they are supposed to), they dropped my BBQ and the handle smashed in two... best of all... went to get my watch out my jewellery box Sat evening and it was gone! So upset about this.
I have emailed the manager yesterday, still awaiting a response... absolutely devastated at the experience. I had to argue my point from start to finish on Friday with their point of contact over the telephone, about how I thought it was unreasonable to leave my stuff on the ground floor with security for hours on end while they made the first trip to the new place (needed 2 trips). They wouldn't have taken responsibility for missing/damaged items if I had agreed to leave them there. I had a member of staff ask to drive with me in my car to the new place as "there was no room in the truck" and he fell asleep in the passenger seat - then got to the new place and sat on the floor and took a break!!!
I really cant see me moving for a very long long time!! :cry:
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