Housemaid complaining | ExpatWoman.com
 

Housemaid complaining

34
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EW NEWBIE
Latest post on 12 June 2015 - 16:33

about me on Facebook!

Things have been strained since she came back from her holidays, which I understand and am trying to be considerate of the fact that she is unsettled, I can't imagine living apart from my kids and family like she does and it must be so painful leaving them each year.

However, she is so forgetful, really doesn't care about her job, which has meant that I have had to highlight a few mistakes that she has made (same mistakes over and over) plus there are things she overlooks that I need to remind her about. On the other hand, she gets plenty of thank you's and compliments also and regular bonuses when there has been extra workload (visitors, floods, etc).

On FB, she is calling me out as mean and that I am picking on her and not understanding that everyone makes mistakes, (written in English on her FB !) although nothing to mention that she is making the same mistake over and over again and generally not doing her job to an acceptable standard.

We are extremely generous to her, she earns a basic salary of 3k a month and extras usually bring it close to 4k. We are also very generous to her family. She has plenty of free time and not a heavy workload, although she tends to be pretty inefficient with managing her time, but I overlook how she manages her time and let her get on with it,.

She is posting messages on FB about end of contract gratuity, i.e if she leaves expecting 1 additional month of salary per year of contract. She already gets an annual gratuity of one month salary, so end of contract gratuity will only be at our discretion, unless it is made compulsory before her contract ends.

We all complain about our jobs and bosses at times, so it doesn't really bother me from that perspective, and to be honest I don't really care what she thinks of me, my conscience is 100% clear and I know I have been a very good employer to her. The fact is, she is doing her job below standard, so I don't feel unjust at all telling her that.

However, I do not like her calling me names in public, especially that my kids are friends of hers on FB. I guess the reason it is in English is for my kids benefit, which infuriates me. My kids adore her.

Help me decide whether to confront her about it ! to my face she is all sweetness, so she is being quite two-faced. I am tempted to not even bother telling her I know about it, as my health is not the greatest at the moment, so I don't need the stress, but on the other hand maybe I do need to let her know that it is not on and is actually a sackable offence in most jobs.

Overall, she is an okay housemaid, not fantastic but not useless either and I would have renewed her contract for another year (could be our last year) She has been with us a few years, and each year renewing her was the easier option than looking for someone new, as we never know how much longer we will be here.

Should I confront her or shouldn't I?

34
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EW NEWBIE
Latest post on 22 June 2015 - 18:06
LOL Silvstet, too true !
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EW OLDHAND
Latest post on 22 June 2015 - 15:07
Let's assess what we have here: Disrespectful maid + Willing to badmouth Madam in public + Not doing job properly/at all + Long summer + DH sometimes there/sometimes not, house empty for long periods of time + she knows she'll be out of a job in October = a very worrying situation. I'd be very worried about what will be going on in your house over the summer while she is under your sponsorship.
357
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EW EXPLORER
Latest post on 22 June 2015 - 15:01
Agree: let her go.
Anonymous (not verified)
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EW NEWBIE
Latest post on 22 June 2015 - 14:08
I also agree with Maroosh, "I would send her home, no gratuity, no nothing. She has disrespected you in a very public way for your kids to see too. I do think by your kids befriending her on FB a line has been blurred. On top of that you have allowed her to slack it. For the money you pay you can get an agency maid that comes with less headache. You obviously are a generous and lenient employer." You have allowed the boundaries to be blurred and she has taken advantage and crossed them. Let her go.
34
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EW NEWBIE
Latest post on 22 June 2015 - 13:27
I didn't 'punish' her, she will be paid at end of month as normal, I just didn't make any exceptional arrangements as per her request. Last year she asked and I gave, this year she asked and I didn't, there was no precedence ever set.. DH is around, so animals should be safe, she may be p'd off with me and fed up housekeeping, but she is a big animal lover..
70
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EW NEWBIE
Latest post on 22 June 2015 - 11:55
Thanks you all very much for the replies. Daza, yes I have taken screenshots of the comments. Beebers, that is it really, I have enough stress to be dealing with, she is here to help and not add to the stress. Cherpie, no, that wasn't me, this is the only time I have discovered FB comments. Tallybait, it's not my first time having a housemaid, and you could be right that we have crossed the line but generally I don't think so, and even though my kids are FB friends with her,, they really don't bother with FB anymore. It seems everyone (except the old foggies like me) have moved on to Twitter and Instagram. Regards her workload, I absolutely know it is a light workload and plenty of time off, there is no ambiguity about that whatsoever. Maroosh, especially here in the UAE where there are such strict social media rules about slander etc, a bit foolhardy on her behalf. I will never want to be her friend on FB, but it didn't bother me that the kids wanted to friend her or vice versa, I didn't think there was anything untoward about it. My kids only posted music stuff and she was only posting religious stuff. Anyway, glad they were FB friends, and that their Mom snoops on their FB page, LOL, otherwise I would never have known. PinkLily, I could absolutely do without her, my kids are older now and I don't need that flexibility anymore, that you need when you have little ones. Having thought about letting her go now, the timing is just wrong, as we are leaving this week for the summer and I need her to stay in the house and look after the animals, I just wouldn't have the time to find someone else before we leave.. I was very tempted to write a comment on her FB page, but decided against it. When I come back in August, I will let her know that I know about her comments and her complaints about me, her contract ends in October and she can go home then or earlier if she wants. I won't be giving her an end of employment gratuity, if we were leaving Dubai and having to let her go, than I would have done so for sure. But now that she will be leaving because of her dissatisfaction with her employer than she will leave with nothing more than she is entitled to. Silly girl, as we would have been very generous to her and she could have had a nice little lump sum to help her on her way. Thank you again ladies. Hi! You could send the animals to kennels for the duration if that is all that is needed? There are several around or you could use petsitters.....
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EW EXPERT
Latest post on 22 June 2015 - 10:55
So you want to leave your pets with someone that's now p***ed off? I wouldn't - you never know what she's going to do with them.
34
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EW NEWBIE
Latest post on 22 June 2015 - 09:47
Thanks for the replies everyone. Before I left, I was doing my usual clear out, I always give her first choice of helping herself to whatever she wants, the rest I give to friends and the remaining to charity. Before I even had the chance to finish pulling everything out and offer them to her, she was asking me if she could help herself, of course, I said yes, but was biting my tongue to not mention that she thinks "I'm mean". She also asked for her summer salaries in advance, which I always used to give her while we were away, but this time I told her that DH will pay her at the end of each month as normal, she was shocked and not happy at all. Her work is getting worse by the day according to my DH, she burnt something she was making for herself and never even bothered to clean the equipment, he had to point it out to her, usual response "I'm sorry, I forgot!". He also was looking for the cats to put them out and he looked behind the sofa and he said it was filthy, had not been cleaned in months. If he is complaining (he never notices anything) than the writing is on the wall,
85
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EW NEWBIE
Latest post on 14 June 2015 - 03:54
Totally understand the Stress you are going through! That's why I dont consider having a full time maid with me anymore! It is simply not worth it unless we are forced to have one. Go on vacations, let her take care of the pets! Once back, either find a replacement (if really you need to have one) or maybe a cleaner for few days a week? Ask your kids to unfriend her, have a discussion with her by questioning her first followed by showing her the screenshots! Tell her she is released immediately and wish her good luck! Considering your health issues, I wouldnt recommend punishing her with internet, discussions and 2nd chances or even waiting for the contract expiry date. You won't get a proper service and respect from this person anymore! The time has come to say goodbye!
34
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EW NEWBIE
Latest post on 13 June 2015 - 20:16
Thanks you all very much for the replies. Daza, yes I have taken screenshots of the comments. Beebers, that is it really, I have enough stress to be dealing with, she is here to help and not add to the stress. Cherpie, no, that wasn't me, this is the only time I have discovered FB comments. Tallybait, it's not my first time having a housemaid, and you could be right that we have crossed the line but generally I don't think so, and even though my kids are FB friends with her,, they really don't bother with FB anymore. It seems everyone (except the old foggies like me) have moved on to Twitter and Instagram. Regards her workload, I absolutely know it is a light workload and plenty of time off, there is no ambiguity about that whatsoever. Maroosh, especially here in the UAE where there are such strict social media rules about slander etc, a bit foolhardy on her behalf. I will never want to be her friend on FB, but it didn't bother me that the kids wanted to friend her or vice versa, I didn't think there was anything untoward about it. My kids only posted music stuff and she was only posting religious stuff. Anyway, glad they were FB friends, and that their Mom snoops on their FB page, LOL, otherwise I would never have known. PinkLily, I could absolutely do without her, my kids are older now and I don't need that flexibility anymore, that you need when you have little ones. Having thought about letting her go now, the timing is just wrong, as we are leaving this week for the summer and I need her to stay in the house and look after the animals, I just wouldn't have the time to find someone else before we leave.. I was very tempted to write a comment on her FB page, but decided against it. When I come back in August, I will let her know that I know about her comments and her complaints about me, her contract ends in October and she can go home then or earlier if she wants. I won't be giving her an end of employment gratuity, if we were leaving Dubai and having to let her go, than I would have done so for sure. But now that she will be leaving because of her dissatisfaction with her employer than she will leave with nothing more than she is entitled to. Silly girl, as we would have been very generous to her and she could have had a nice little lump sum to help her on her way. Thank you again ladies.
17
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EW NEWBIE
Latest post on 13 June 2015 - 18:35
Of late the way a social media site has been posting articles supporting maids, makes them think they should be treated like demi gods. You left your family and knew you were coming to Dubai to work as a maid. Your employer too left family and friends to come make a living here as well. The pressure is on both sides. I understand some people have mistreated them, but what of the good ones? I should place a tiara on your head because you are my maid? Be careful the way you confront her, some of them are revengeful and may take it out on the kids. Screenshot her Facebook posts, seat her down and ask her if she has any problems, without referring to Facebook post, perhaps she will open up. If she doesn't confront her about it and make it clear you won't tolerate such. Especially talking to your kids about you. From then on never leave her entirely alone with your kids, till you find a permanent solution. By that i mean a replacement or see if you can manage without one. Cheers
199
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EW NEWBIE
Latest post on 13 June 2015 - 16:44
I would confront her for sure. To be honest, if she has children herself, then she knows how hurtful it is for you, knowing that your children can read this on FB. And who knows what she might be saying directly to your children about you. Thls woman has no morals or manners. What a pity that you need her so badly. But do you??? It must be difficult for your children too.
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EW GURU
Latest post on 13 June 2015 - 11:42
You are paying her an extremely generous salary plus benefits. And you mentioned that you were also generous to her family. While there are always two perspectives over what constitutes plenty of free time and not a heavy workload, nonetheless, for the salary she is being paid as a maid she can hardly complain. It sounds like you fell into the trap of being too generous and not firmly establishing the parameters at the onset of the employment. Is this your first time having a maid? I would not dismiss her immediately because there may be other factors we're not aware of such as unhappiness or stress at home, which can affect a person's mood temporarily, but I would sit down with her and have a frank discussion about her behavior and how it is unacceptable and that you are not willing to tolerate it any further. Tell her that if her feelings are very strong, she is welcome to leave immediately because whatever her issues are from home, they do not belong in your villa and they are not your problems and you will not be penalized for them. If she wants to stay, put her on probation and if she doesn't improve both her work and her attitude, you will have to dismiss her. There is nothing like an unhappy maid to make your life miserable too. It's not worth it. For the salary you are currently paying you can easily find another maid happy to get it. I also agree with Marroosh regarding the mistake of blurring the line between your maid and your family via Facebook friendships. It's not wise. No matter how much you want to be egalitarian, a maid-madam relationship is not an egalitarian one and cannot be treated as such. She is not a family member, she is not a friend, she is your employee. You need your own privacy from her just as she needs her own privacy from you. It would only be after at least a decade of working for me that I might consider allowing our relationship move beyond employer-employee into something a little closer and only then would I consider allowing my maid to friend me or other family members on Facebook.
Anonymous (not verified)
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EW NEWBIE
Latest post on 13 June 2015 - 09:30
I agree with not allowing her access to your internet connection. You are not obliged to provide her with an internet connection and since she is using your connection to slander you on FB, let her pay for her own. Her salary is better than a lot of others here in Dubai but there seems no appreciation for it. If I were to openly slander my boss and nag about her on FB and it was read by her, I would be fired. I have had nannies/shadows complaining about their madams to my assistants and I have made it very clear I don't want to hear it. I would send her home, no gratuity, no nothing. She has disrespected you in a very public way for your kids to see too. I do think by your kids befriending her on FB a line has been blurred. On top of that you have allowed her to slack it. For the money you pay you can get an agency maid that comes with less headache. You obviously are a generous and lenient employer and she has taken the p***. Let her go. **Frozen song enters head once more. Bangs head on wall**
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EW GURU
Latest post on 13 June 2015 - 07:27
I may be wrong, but is this not the first time you've had issues with her on FB? I recall a poster complaining about a maid posting videos and such.... I personally think changing the Internet password is too passive aggressive, if you want to punish her that way, and I agree with the above... It's going to be another thing for her to complain about and create a lot of tension, but if you go forward with it, maybe you should discuss the problem with her instead of just changing the password. I think you must be shocked and outraged. I would be too if I thought I was giving someone nice and fair treatment and they go and say these kinds of things.
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EW MASTER
Latest post on 13 June 2015 - 01:38
That stinks that your children love her, because barring that--I would let her go, because anyone that works for me has to do a good job. Enough stress in my life without having to check and recheck the tasks that are supposed to be making my life easier, no? Regarding FB, the venting part wouldn't **** me off, it would be the part where it felt like a violation of privacy. I am very weird about social media like that. Taking internet away is not equivalent to abuse, but mean enough when it is a lifeline to friends and family. Actually, she probably could afford it herself, as I know a few people here salaried the 4000 AED range that do indeed pay for their own internet..housing..food....transport.......etc. Just something to consider.
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EW NEWBIE
Latest post on 12 June 2015 - 23:55
I think it's just a case of not renewing when that time comes, don't stop her from using the Internet(that's abuse). We all had our moments calling our employers inappropriate names, she is one that vents it on FB that isn't very wise. Tell her you know about it and it has to stop or it will have consciences. I don't understand why it is abuse to stop someone from using the internet! Surely this is a benefit that can be wihdrawn
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EW MASTER
Latest post on 12 June 2015 - 17:35
I would go right now and change the Wifi password and not give her the new one. If she wants to write this stuff, let her pay for it with a package from Etisalat.
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EW MASTER
Latest post on 12 June 2015 - 17:03
I would be furious. The fact that she is doing it in English knowing full well that your children might read it shows that she at best has zero respect for you and at worst has utter contempt for you. Yes, we all complain about our jobs and bosses from time to time but it should never be in a context that their children are privy to it. We all have different limits but I couldn't have her working for me after doing this. She could easily have written it in her own language to let off steam and you would be none the wiser but writing it in English seems like she wants you to see it and is mocking you. So yes, I would confront her and unless she was able to put a [i'>very[/i'> convincing case for me not firing her I would do so. For the amount you are paying her you could have a full time agency maid with the agency being responsible for the visa etc which makes it easier if you don't know how much longer you will be here. ETA: I'd take screenshots of her comments and save them in case she tried to deny it. I'd also make sure my children unfriended her.
 
 

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