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EWmums

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ewmoda

My passport is back...Yippee!!!

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287

Posts

EW NEWBIE

Latest post on 21 June 2011 - 20:46

JHM i have the same situation and the verdict (on EW) was yes because you are travelling to your home country. we've then booked the 4 hour premium service while in Uk. Think you'll be fine but will update you in a couple of weeks. :) Great, thank you BM, I hope it all goes ok :)

5400

Posts

EW MASTER

Latest post on 21 June 2011 - 20:39

When I got DS newborn passport in Oct last year it took 7 days door to door, goodness knows what's gone on in Dusseldorf to muck up the system since then! On April 1st, Overseas Passport Applications were "streamlined" (or any other weasel word of your choice). So, now, you send your application to Dusseldorf, Dusseldorf sends your application to the UK, the UK issues the new document and possibly sends it directly to you, or, more likely, sends it back to Dusseldorf who sends it back to you. What's more, the renewal is not done by the British Passports Office themselves, it is outsourced to a company in Ireland, who I should imagine are one and the same people who request your credit card details at 74p a min or whatever outrageous sum it is before putting you on hold for an unconscionable amount of time to speak to a useless, though friendly, person, who more often than not, cannot help. HTH. HAND.

287

Posts

EW NEWBIE

Latest post on 21 June 2011 - 20:32

Oh, I feel sick... This was going to be the first time in 5 years that we were getting out of Dubai in the summer and I've just realised that my youngest's passport expires in January. We're not due to go until the end of July but the embassy and website are now quoting 8 weeks to get the passport back. Does anyone know if they'll let my wee one on the plane if she has less than 6 months left on her passport? I could go up to London to get it renewed when we're back but I don't want to send it to Germany if there's no way it'll be back.

3

Posts

EW NEWBIE

Latest post on 21 June 2011 - 20:29

Thanks for the advice, I have email the contact at Dusseldorf, requesting an update, Dubai is stressful enough without this! UK passport advice line was useless........they even had the nerve to ask for my credit card details first to charge 74p a minute before I was able to consult them.....totally astounding! My friend sent hers off in April and received it back in 3 weeks, if I had known it would take 8 weeks I would have renewed whilst back in the UK. Nice of them to announce on 17th June that it now takes 8 weeks! Great for people like us who applied in May! Thanks for the advice......I'll keep you posted x

258

Posts

EW NEWBIE

Latest post on 21 June 2011 - 20:26

Omg...we are traveling soon too band still not received child's renewed passport. Dhl'd on 16 May and payment taken on 27 May. I've just emailed the contact below (thx very much to loopy lotto and simpleasabc for reposting, I'd missed this info previously). I'll let you know if i get a reply. Aarghhh

workingmum12005

38

Posts

EW NEWBIE

Latest post on 21 June 2011 - 20:11

Hi can anyone help? I sent mine and my sons passport off on 20/5 and my credit card was debited on 7/6, I have just phoned the UK (and paid by credit card for the privelege) to be told the processing time is now 8 WEEKS! I'm due to fly back to the UK on 10/7, if anyone can pass on a contact detail for someone at Dusseldorf it would be greatly appreciated as I am satrting to stress out now....plus we are due to fly to the US from the UK at the end of July and the way things are going, my passpoirt won't even be back in Dubai by then. Please advise, I am so stressed! x I share your pain, sent mine on 24th May, card was debited on 14th June (same timescale as you!). I'm hoping that it will be 3wks from credit card debit as others have posted was their experience in the threads on this in recent weeks. But I was due to go back to UK on 18th July, and was getting soo stressed that I have decided to postpone my trip by 2 weeks because of this...luckily I can be flexible, less lucky that me and kids are stuck in the heat for longer! When I got DS newborn passport in Oct last year it took 7 days door to door, goodness knows what's gone on in Dusseldorf to muck up the system since then!

5400

Posts

EW MASTER

Latest post on 21 June 2011 - 19:36

Loopy Lottie posted this and other people used it with success: Try this..... I emailed a few days before I called, didnt get an immediate reply but she (he?) did reply once my pasport had been dispatched. You never know...... [email protected] Suwannee Ruppert | Passport Examiner | British Consulate General Dusseldorf | Yorckstrasse 19, 40476 Düsseldorf, Germany|  email: [email protected] |  fax: +49-(0)211-488 190 |  url: www.ukingermany.fco.gov.uk Search for thread entitled "I want my passport back now please" and you'll find all the info..

3

Posts

EW NEWBIE

Latest post on 21 June 2011 - 19:26

Hi can anyone help? I sent mine and my sons passport off on 20/5 and my credit card was debited on 7/6, I have just phoned the UK (and paid by credit card for the privelege) to be told the processing time is now 8 WEEKS! I'm due to fly back to the UK on 10/7, if anyone can pass on a contact detail for someone at Dusseldorf it would be greatly appreciated as I am satrting to stress out now....plus we are due to fly to the US from the UK at the end of July and the way things are going, my passpoirt won't even be back in Dubai by then. Please advise, I am so stressed! x

5400

Posts

EW MASTER

Latest post on 20 June 2011 - 21:26

and what's the deal with stringing out the bit before you actually get to speak to someone, for as loooooooooooong as possible to rack up the phone bill. Good thing passports have to only be renewed once every ten years, it takes that long for your BP to return to normal. :D That phone line is a disgrace (but that's where I came in ;) )

5400

Posts

EW MASTER

Latest post on 20 June 2011 - 21:23

Sorry, BM, I've been out of the UK for so long that I have been on the receiving end of British "Customer Service" from a distance many a time and know it is often not all it is cracked up to be..

5400

Posts

EW MASTER

Latest post on 20 June 2011 - 21:19

You're going to like this one. So today I call the passport advisory helpline/customer service whatever in the UK. To book apt to do one day premium service for DS passport to avoid this Germany *nonsense*. So they ask me for a postcode. I don't have a UK postcode. Oh but you need one. Well I don't *have* one. Oh but you need one. So what do I do if I don't have one??! Oh just give us one for wherever you will be OR go to the British Embassy in Dubai and get your passport there.. Errrrrrrrrrrrrrrrrrrrrrrr if I could do that WTH would I be phoning for???! sheesh........ On a lighter note, it makes conversations in Dubai seem easier actually!!! edited by Button Mushroom on 20/06/2011 Hang on, BM, can't you give a family member's postcode?

98

Posts

EW NEWBIE

Latest post on 09 June 2011 - 19:45

just got home.................note under the door.......................courier has a package from Germany... *whoop whoop*!!! (thank you Loopy!!!!!!) Now to renew residence visa, do Emirates ID/Egate.......................... :D Yay!

5400

Posts

EW MASTER

Latest post on 09 June 2011 - 17:55

So glad for all of you :) Thank you for undergoing this unpleasant experience so the rest of us can learn from you :/:

610

Posts

EW GURU

Latest post on 09 June 2011 - 17:21

And for TJC & Mushroom too :) :) :) x <em>edited by Loopy Lotti on 09/06/2011</em>

610

Posts

EW GURU

Latest post on 09 June 2011 - 17:21

Yipppeeeeeee!!!!!!!!!!!! So pleased for you!!! :) :) :) x

98

Posts

EW NEWBIE

Latest post on 09 June 2011 - 14:59

BM, we're waiting... Yes BM have you got yours?

5400

Posts

EW MASTER

Latest post on 09 June 2011 - 13:51

BM, we're waiting...

98

Posts

EW NEWBIE

Latest post on 09 June 2011 - 13:49

DHL have just delivered back my son's passport. 5 weeks 2 days since I sent it off!! 3 weeks and 5 days since our credit card was debited. A long time but PHEW. Thanks again to Button Mushroom, Mushroom and of course Loopy Lotti. :) Yay, so pleased. Mine is back too - haven't got it in my hands yet but it is in Dubai. We will be going on our hols!

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