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Should I complain - Atlantis waterpark?

330

Posts

EW EXPLORER

Latest post on 22 July 2015 - 10:49

We were at Atlantis watermark on the weekend and my friend notice to little boys struggle to get out, the current on the lazy river pushes you in one direction and they were trying to go against it to get out. We saw them looking distressed so we went over to help them. I asked the two life guards why they were just standing there watching them and did not help them get out. The one said to me I am here to help people drowningand said he cant get in the water to help them get out. He said they told the boys to just go with current and get out somewhere else. I got so angry with them especially they were smiling at me the whole time, like it was funny, these two boys were only 8 and very small. Is there any point in complaining?

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101

Posts

EW NEWBIE

Latest post on 27 July 2015 - 08:56

For a very strict country it doesn't stop to surprise me that children are so loosely allowed at the pools without any supervision and any rules and restrictions.

2725

Posts

EW EXPERT

Latest post on 27 July 2015 - 00:02

I have been pulled like this in the current there. What is the point of having a life guard if he is not allowed to enter the pool unless someone is drowning......If these two young lads were having difficulty the surely the life guard should of stepped in... I agree the parents should be blamed initially for non supervision. Sadly this happens all the time.

685

Posts

EW GURU

Latest post on 24 July 2015 - 13:21

It's a bit late to complain to the water park, as they won't be able to identify the specific lifeguard who didn't want to help. However if you want to contact them to inform them what had happened and see what their general policy is on such events it's not too late. It is possible that the lifeguard was following protocols that he was trained to do by not getting involved, and it's also possible that he just didn't want to get wet for something not so serious.

339

Posts

EW EXPLORER

Latest post on 24 July 2015 - 09:54

getting into an argument with the parents is likely to only land you in hot water (no pun intended). These people - with scant regard for safety of their children - don't take well to having their neglect exposed and things get ugly very quickly. You'd more than likely find them threatening all sorts of action against you. And it's unlikely to change anything. I agree the lifeguards sounded a bit cavalier in their attitude when all the OP wanted to do was get their attention and help the boys. In their defence, I have been there once before and an emergency situation occurred with someone possibly injured badly on a slide and the speed and professionalism with which all staff acted was quite something. A few times I've been at waterparks (not just the one in question) and found lost children, often very small, wandering into the water, abandoning their inflatable life jacket, and I've informed the lifeguard and they have just shrugged.

518

Posts

EW GURU

Latest post on 22 July 2015 - 15:23

Exactly Preethihappy, no one wants a tragedy! Bottom line is if people take their children to the water park they must be constantly under their supervision, the Lifeguards are not there to babysit. Can you imagine the uproar if they had gone in to help these children and someone else had drowned while they were doing so. I feel for these Lifeguards, damned if they do and damned if they don't. Yeah, I dont really want to see anyone fired either. I was just shocked that they were standing there watching too. I will leave it, wished I had found the parents and said something. Perhaps they are not allowed to. I know it doesn't make it right but if that is &quot;company policy&quot; ( Hate that word) then so be it Did the boys not have the inflatable floats with them? and as others have said where were the parents. Who would leave their child unattended at a waterpark I think the lifeguards at Atlantis are well trained and not aloud to interact if someone struggle a bit in the rapids for example, some do it for fun going against the stream. If they interact with minor things, they might miss a real accident. Completely agree. I have seen many unsupervised kids going against Rapids for fun or doing all sorts of tricks in wave pools paying no heed to lifeguard's whistles. It's the same story in all water parks here.

767

Posts

EW GURU

Latest post on 22 July 2015 - 12:43

Exactly Preethihappy, no one wants a tragedy! Bottom line is if people take their children to the water park they must be constantly under their supervision, the Lifeguards are not there to babysit. Can you imagine the uproar if they had gone in to help these children and someone else had drowned while they were doing so. I feel for these Lifeguards, damned if they do and damned if they don't. Yeah, I dont really want to see anyone fired either. I was just shocked that they were standing there watching too. I will leave it, wished I had found the parents and said something. Perhaps they are not allowed to. I know it doesn't make it right but if that is "company policy" ( Hate that word) then so be it Did the boys not have the inflatable floats with them? and as others have said where were the parents. Who would leave their child unattended at a waterpark I think the lifeguards at Atlantis are well trained and not aloud to interact if someone struggle a bit in the rapids for example, some do it for fun going against the stream. If they interact with minor things, they might miss a real accident.

8965

Posts

EW MASTER

Latest post on 22 July 2015 - 12:39

Exactly Preethihappy, no one wants a tragedy! Bottom line is if people take their children to the water park they must be constantly under their supervision, the Lifeguards are not there to babysit. Can you imagine the uproar if they had gone in to help these children and someone else had drowned while they were doing so. I feel for these Lifeguards, damned if they do and damned if they don't. Yeah, I dont really want to see anyone fired either. I was just shocked that they were standing there watching too. I will leave it, wished I had found the parents and said something. Perhaps they are not allowed to. I know it doesn't make it right but if that is "company policy" ( Hate that word) then so be it Did the boys not have the inflatable floats with them? and as others have said where were the parents. Who would leave their child unattended at a waterpark

767

Posts

EW GURU

Latest post on 22 July 2015 - 11:47

I feel the parents are to blame.

330

Posts

EW EXPLORER

Latest post on 22 July 2015 - 11:46

Exactly Preethihappy, no one wants a tragedy! Bottom line is if people take their children to the water park they must be constantly under their supervision, the Lifeguards are not there to babysit. Can you imagine the uproar if they had gone in to help these children and someone else had drowned while they were doing so. I feel for these Lifeguards, damned if they do and damned if they don't. Yeah, I dont really want to see anyone fired either. I was just shocked that they were standing there watching too. I will leave it, wished I had found the parents and said something.

2287

Posts

EW EXPERT

Latest post on 22 July 2015 - 11:34

This reminds me of an article in Gulf News a few weeks ago. A four year old was saved from a swimming poll in a RAK resort by his sister. She found him floating unconsciously in the pool and pulled him out. He was saved but the parents blamed the resort. Why do so many parents here feel they carry no responsibility for their children? If they can't swim, or in the case of this thread, don't listen to instructions, keep them away from the water! Or supervise them yourself!!

80

Posts

EW NEWBIE

Latest post on 22 July 2015 - 11:25

Exactly Preethihappy, no one wants a tragedy! Bottom line is if people take their children to the water park they must be constantly under their supervision, the Lifeguards are not there to babysit. Can you imagine the uproar if they had gone in to help these children and someone else had drowned while they were doing so. I feel for these Lifeguards, damned if they do and damned if they don't.

3220

Posts

EW MASTER

Latest post on 22 July 2015 - 11:21

Your intentions were good and kind however dont waste your personal time with this. I can guarantee you the parents of those children do not care as much as you as they obviously left their kids out there without supervising them.

858

Posts

EW GURU

Latest post on 22 July 2015 - 11:21

We were at Atlantis watermark on the weekend and my friend notice to little boys struggle to get out, the current on the lazy river pushes you in one direction and they were trying to go against it to get out. We saw them looking distressed so we went over to help them. I asked the two life guards why they were just standing there watching them and did not help them get out. The one said to me I am here to help people drowningand said he cant get in the water to help them get out. He said they told the boys to just go with current and get out somewhere else. I got so angry with them especially they were smiling at me the whole time, like it was funny, these two boys were only 8 and very small. Is there any point in complaining? Well done for helping, I hope karma comes smiling at your door for your good deed. I would be cross with the lifeguards, but I would be utterly furious and raging at the parents. Where were they? Did they thank you for helping their children. Were they even anywhere near? I am not really defending the actions of the lifeguards, although I suppose I am a little, but I've been a few times to Atlantis and I am guessing that if the lifeguard got in every time someone was struggling against the current to get out, then they would be in and out all the time and not really watching for people who were in life-threatening trouble. There are certain places where it really is better to float a little further into those little bays, I've had to do it and I'm a strapping lass to say the least. HOWEVER, that being said, the lifeguard should have helped children. But I would hope they are trained to see the difference between someone not being able to push through the current but who could safely get out a little further down and someone in peril. Mind you it is the boys parents responsibility to have been right next to them to help them get out if that's where they wanted to get out... I'm afraid I would have stayed with the boys until I could give the parents a piece of my mind!!

330

Posts

EW EXPLORER

Latest post on 22 July 2015 - 11:16

Well done for helping these little boys - why didn't you take them to their parents and complain about their lack of supervision rather than complain to Atlantis??? I did think about telling the parent off, but they go out and ran off...was kind of an after thought. I dont know if i am just an over protective parent but I make sure my kids stayed with me when they were that young.

3220

Posts

EW MASTER

Latest post on 22 July 2015 - 11:12

Why are you angry that the boys were not listening to the lifeguards? They were told to go with the current and then they will be able to get out easy. Obviously if you go against the current it will be hard to get out. Perhaps these boys should of just listened to the lifeguards then there would of been no distress. They were not victims.

420

Posts

EW EXPLORER

Latest post on 22 July 2015 - 11:04

I agree Keepitsimple, but is it not lifeguards that parents are supposed to trust if ever a situation as this happens!? Both parties would be to blame, i feel! OP, well done you for helping them

80

Posts

EW NEWBIE

Latest post on 22 July 2015 - 10:59

Well done for helping these little boys - why didn't you take them to their parents and complain about their lack of supervision rather than complain to Atlantis???

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