Guide

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Dubai Just Launched a Travel Influencer Academy

List of UAE Public Holidays in 2025: Announced and Expected Dates

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

You Can Now Enjoy Breakfast With Penguins in Dubai

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Dubai Named As the Cleanest City in the World Once More

Where to Celebrate Chinese New Year 2025 in Dubai

Classifieds

Jobs

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

Dubai Announces Pilot Launch of 4-Day Work Week For Employees

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

How to Claim UAE Job Loss Insurance: Eligibility and Step-by-Step Guide

Dubai Ranked Among Top 5 Cities in the World to Work In

Can I Get Fired in the UAE For My Mental Health Condition?

Dubai Dedicates AED 150 Million Government Support Fund For Influencers

How to Deal With Workplace Harassment in the UAE

The UAE's New End-of-Service Programme, Explained for Residents

Events

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

When Is the Next UAE Public Holiday? Eid Al Adha 2025 Dates Revealed

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

List of UAE Public Holidays in 2025: Announced and Expected Dates

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

Eid Al Fitr 2025 in the UAE: When is the Long Weekend?

Ramadan 2025 in Dubai: List of Ramadan Markets to Explore

Where to Celebrate Chinese New Year 2025 in Dubai

An Enchanting Regency-Era Evening Awaits at Dubai's Bridgerton Candlelight Concert

Education

Top 5 Online Schools For Expat Families in the Middle East

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

Nurturing Compassionate Leaders: 8 Ways Dibber Preschools Prepares Your Child

How to Make the Transition to University Life Easier

What Are the Benefits of Academic Scholarships in Dubai?

Dubai School Inspections Will Be Skipped for One Year

Money

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

6 Financial Resolutions to Make for the New Year

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

Meet the Emirati Woman Breaking Grounds in UAE Law: Awatif Khouri

Why Teens Need Real-World Financial Education?

UAE Residents Be Wary of Food Delivery Scams

5 Signs You've Been Scammed Over the Phone, and What to Do Next

UAE Job Loss Insurance Claim Rejected? Here's Why It Could Happen

Home

Are "Own Visa" and Freelancer Visa Domestic Workers Legal in the UAE?

Hiring a Maid in the UAE: 5 Legal Red Flags

Ask a UAE Flower Shop: Your Most Common Questions, Answered

FYI Dubai is Banning All Single Use Bags From June 1

Carrefour's 'Choose Better' Programme is Here to Reward Healthier Choices With 10x the Points

Are UAE Domestic Helpers Allowed to Work on a Trial Period and Hired After?

Pet Breeding in the UAE: Is it Allowed and Where to Find Legal Pet Breeders

Choithrams Announces Launch of All-Women Operated Store in the UAE

Where to Order Same-Day Valentine's Day Flowers in the UAE

Car

These Are Dubai's New Public Parking Fees From April 2025

How to Convert a Non-UAE Driving License in Dubai: A Complete Guide

Dubai Public Commute Timings & Road Closures for New Year's Eve

Booking Taxis in Dubai: How to Hail a Taxi Through WhatsApp

What Are the Requirements For a Car Loan in Dubai?

UAE Petrol Prices Will Increase in August 2024

Head's Up! Dubai Taxi Fares Will Increase in May 2024

UAE Announces New Fuel Prices For May 2024

Missing UAE License Plates: How to Report a Lost Plate or Reclaim Yours

Wellness

Win Cash Prizes Up to AED 300 For Every Kilo Lost With UAE's Weight Loss Challenge

9 Warning Signs for Breast Cancer

Top Tips to Have a Healthy Heart in the UAE

Discover "The New You" at Zieda's Aesthetic Clinic in Dubai

Top Ladies-Only Gyms and Fitness Centres in Dubai

Say Goodbye to Wrinkles With Mediclinic's Botox Mondays Offer

Get Expert Healthcare and Wellness Delivered to Your Doorstep in Dubai Within 30 Minutes

Top 7 Scenic UAE Jogging and Running Routes

IVF in the UAE: Unmarried Non-Muslim Couples Are Allowed to Undergo IVF

Shop

Shopping In Dubai

Best Online Shopping Sites in Dubai and UAE

An A-Z Guide to Dubai's Popular Malls

What To Wear At The Beach In Dubai

14 Hilarious Realities of Visiting Dubai Mall

Every Day is a Discount Day on THIS Deals Site

Cityland Mall Preview: Dubai's New Nature-Inspired Shopping Mall

EWmums

EWfood

ewmoda

Debenhams Dubai

47 posts / 0 new

Last post

Log in to post new content in the forum.

4423

Posts

EW MASTER

Latest post on 14 April 2013 - 15:41

I threatened to call the police to say they were stealing my money, unbelievably that got me nowhere!

Ladybirdsarethebest

384

Posts

EW EXPLORER

Latest post on 14 April 2013 - 15:36

Of course you have rights in Dubai as a customer, you just need to know who to call if you feel your rights are not given. Every shop has a sign with the website of Consumer Protection. I had a problem with a travel agent who didn't inform me my ticket was non refundable, which I found out when I was trying to cancel. I got my money back after some arguing and threatening with Dubai Tourism Board (Who took on my case but it already got solved). Really as consumers we need to know our rights, and not allow businesses to get away with cheating us. Just call Consumer Protection and see what they say. Sometimes you don't even need to call them. Twice I have had the problem that the price on the item is different to the amount that comes up on the till. I have the taken my phone from my handbag, asked for the number for Consumer Protection and have instantly been given the price on the item. I didn't even need to dial.

Anonymous (not verified)

0

Posts

EW NEWBIE

Latest post on 14 April 2013 - 14:30

Of course you have rights in Dubai as a customer, you just need to know who to call if you feel your rights are not given. Every shop has a sign with the website of Consumer Protection. I had a problem with a travel agent who didn't inform me my ticket was non refundable, which I found out when I was trying to cancel. I got my money back after some arguing and threatening with Dubai Tourism Board (Who took on my case but it already got solved). Really as consumers we need to know our rights, and not allow businesses to get away with cheating us. Just call Consumer Protection and see what they say.

8965

Posts

EW MASTER

Latest post on 14 April 2013 - 14:27

I bought some items online from RI, they deliver here and are usually pretty quick getting here This time the parcel took 8 weeks so i called them, cancelled the order, they refunded back to my C/C in 3 days and i got a visiting friend to bring the parcel which i had reordered again Once the parcel did turn up i got my friend to take it back to the UK with her and she posted it They called to say they had it and thank you. CS at it's best :-)

266

Posts

EW NEWBIE

Latest post on 14 April 2013 - 14:24

I bought a hat at Roxy and brought it back on the same day, because it was impossible to keep it on the head even by a slightest wind! Absolutely useless thing... They refused to refund me and offered me to take something else instead. Customers obviously don't have many rights here, that's why I buy only cheap stuff or on sale in Dubai and more expensive things in Europe, because there I can be sure I'll be able to return a useless thing and get my refund in full and in cash!

4423

Posts

EW MASTER

Latest post on 14 April 2013 - 14:14

LDC - exactly! How dare they keep MY money! And say I am getting it refunded, when the money is sitting in THEIR bank account, and NOT back in MINE!!!

183

Posts

EW NEWBIE

Latest post on 14 April 2013 - 14:13

This policy has been in place nearly 2 years now and is more than they are legally obliged to offer..... Yeah so they told me! But they should warn customers, have a noticeable sign on their counters! Not the generic posters saying customerservice. ae have a look there, as this is not a UAE policy it is a Debenhams one! It is not a Debenhams policy but one of the franchise holder!

205

Posts

EW NEWBIE

Latest post on 14 April 2013 - 14:10

I stopped shopping there for the same reason..... A customer REFUND is a refund to the customer either by cash or put back on the customers credit card. The way these cards work is that the customer is NOT getting the REFUND either by cash or returned to their credit cards. The amount is sitting in THEIR account!! What you get is a piece of plastic whilst your money is in their account earning interest!! Think of how many customers haven't worked this out yet and how much interest that amounts to.... good for business but not so good for the customers!! The only way a customer would benefit is if you use the card immediately to purchase something else, then the amount goes straight back to you. <em>edited by LDC on 14/04/2013</em>

4423

Posts

EW MASTER

Latest post on 14 April 2013 - 13:51

This policy has been in place nearly 2 years now and is more than they are legally obliged to offer..... Yeah so they told me! But they should warn customers, have a noticeable sign on their counters! Not the generic posters saying customerservice. ae have a look there, as this is not a UAE policy it is a Debenhams one!

8965

Posts

EW MASTER

Latest post on 14 April 2013 - 12:46

That is why i shop and ship everything possible

926

Posts

EW GURU

Latest post on 14 April 2013 - 12:44

This policy has been in place nearly 2 years now and is more than they are legally obliged to offer.....

4000

Posts

EW MASTER

Latest post on 14 April 2013 - 12:44

I ran into the same problem at Ikea when I wanted to return an item the next day that I had not opened. I was offered a credit note which I had to spend within a short time limit, being far from Ikea and having already made two trips in two consecutive days I was forced to pick up things I really did not need to spend the money. Will not shop there again.

Ladybirdsarethebest

384

Posts

EW EXPLORER

Latest post on 14 April 2013 - 12:43

It is also frustrating that they always ask you if you want the Al Shaya card, I always answer, I will get one once I benefit and not just Al Shaya benefiting. I said this to the store manager and he said so many people say this I recently had to go back as they had charged me full price and not the sale price on an items and they tried to tell me the item shouldn't have been on sale and they would refund me to the card. I made a stand and they gave me the item at the reduced price but wouldn't sway on the difference being refunded back in cash (I had paid cash) fortunately my DH had found a shirt he liked so bought that with the change.

346

Posts

EW EXPLORER

Latest post on 14 April 2013 - 12:34

Unfortunately this is the policy now of all Al Shaya stores (H&M, Pottery Barn etc). I agree, VERY frustrating that we can't get a refund especially if we return the items so quickly.

926

Posts

EW GURU

Latest post on 14 April 2013 - 12:30

As with most UK stores here, the only thing Debenhams here shares with Debenhams UK is the name...

Log in to post new content in the forum.

ON EXPATWOMAN TODAY

Top 5 UK curriculum online schools for expat families and kids abroad

Top 5 Online Schools For Expat Families in the Middle East

Best educational summer camps for teenagers in Dubai: MDX Summer Camps

Experience Summer Learning at its Best with MDX Study Camps at Middlesex University Dubai

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

UAE Breaks Heat Record With 51.6°C - Here’s How to Stay Safe and Sane This Summer

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

Hidden Costs of Expat Life in Dubai (and How to Outsmart Them)

Eid Al Adha 2025 in the UAE confirmed public holiday dates

When Is the Next UAE Public Holiday? Eid Al Adha 2025 Dates Revealed

Real Madrid World Dubai - Summer Offer AED 199 per ticket

Real Madrid World is Celebrating World Football Day With AED 199 Tickets

Scholarship opportunities at the Swiss international Scientific School Dubai (SISD)

Dubai IB School's Class of 2025 Secures Over $10 Million in University Scholarships

Travel influencer academy in Dubai

Dubai Just Launched a Travel Influencer Academy

Central Bank of UAE reveals new official currency symbol for the Emirati dirham

UAE Unveils New Official Dirham Symbol, Inspired By the Country's Flag

His Highness Sheikh Mohammed announces 3 best UAE government departments

Pictured: His Highness Sheikh Mohammed at a UAE Cabinet meeting.

H.H Sheikh Mohammed Ranks 3 Best & Worst UAE Government Departments

New 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

There's a 10-Year UAE Residency Visa for Dubai Content Creators and Influencers

UAE president announces 2025 will be the 'Year of Community' in the emirates

Confirmed: 2025 Will Be The 'Year of Community' in The UAE

Breakfast with penguins at Ski Dubai Mall of the Emirates

You Can Now Enjoy Breakfast With Penguins in Dubai

How to convert another country's drivers license in Dubai

How to Convert a Non-UAE Driving License in Dubai: A Complete Guide

Registrations open for EYFS curriculum Willow Children's Nursery in Dubai

Where to Choose the Best EYFS Children's Nursery in Dubai Marina

List of confirmed UAE public holidays in 2025

List of UAE Public Holidays in 2025: Announced and Expected Dates

Outdoor cinemas in Dubai for the winter season 2024

The Best Outdoor Cinemas in Dubai to See Open-Air Movies This Winter

Executive Hospitality Programme at South View School in Dubai

Introducing the Executive Hospitality Programme at South View School Dubai

Expat legal consultants in the UAE | Dr. Hassan Elhais

Meet Dr. Hassan Elhais: A Pillar of Legal Expertise for Expats in the UAE

Saray Spa promotions at JW Marriott Marquis Hotel Dubai

This Luxury Dubai Spa Has Some of the Very Best Breaks To Escape To

A Complete Guide How to Get an Influencer License in Dubai and UAE

How to Get a UAE Influencer License: Step-By-Step Guide & Requirements

UAE Emirati Lawyer Awatif Khouri in Dubai and Abu Dhabi

Meet the Emirati Woman Breaking Grounds in UAE Law: Awatif Khouri

Dubai's gravity-driven tunnel to reduce flood risks by 700%

Pictured: Flooded roads from the record-breaking storm that hit Dubai in April 2024.

Dubai Flood Risk to Be Cut Down by 700% With New Tunnel

8 Beauty Treatments in Dubai for busy moms

8 Beauty Treatments in Dubai: Self-Care Recommendations for Busy Moms

Mashreq NEO NXT Account | Why Kids and Teens Need Financial Education

Why Teens Need Real-World Financial Education?

E-scooters are no longer banned on the Dubai Metro stations and trains

RTA Finally Lifts E-Scooter Ban From Dubai Metro

Spa packages at Saray Spa in JW Marriott Marquis Hotel Dubai

Step Into the Ultimate Relaxation Bliss With Saray Spa's Pampering Packages

How to book Dubai taxi through WhatsApp

Booking Taxis in Dubai: How to Hail a Taxi Through WhatsApp

Experience Extended Stays and Special Savings at Le Meridien Al Aqah Beach Resort UAE

Soak Up the Summer With the Ultimate UAE Staycation Special

RTA Dubai flying taxi official launch date

Image credit: Joby Aviation.

RTA Finally Confirms Launch Date of Dubai's Flying Taxis

Region's first ever baseball park to open in the UAE

First-Ever Baseball Park in the Middle East Will Be Opening in the UAE

Are "own visa" Domestic Workers legal in the UAE?

Are "Own Visa" and Freelancer Visa Domestic Workers Legal in the UAE?

Where to See Animals in the Wild in the UAE

Where to See Animals in the Wild in the UAE