DEWA Charges excessive | ExpatWoman.com
 

DEWA Charges excessive

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EW EXPERT
Latest post on 12 September 2011 - 09:38

Hi ladies,

Can someone please tell me how much we should be paying in monthly Dewa charges for a 4 bedroom villa in the Meadows with a small garden ( grass)?

Since June, our bills have been on average between 5000 and 5600 AED per month. We just got the August one and it's 4600 but that\s because only the maid was in the house for 3 weeks.

I can't understand how the charges can be so high. Anyone else living in a villa with charges like this?

TIA

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EW NEWBIE
Latest post on 27 January 2024 - 12:39
Hello Derien, My name is Khalifa Alblooshi, and I am a senior at NYUAD. I am doing a study about energy consumption and DEWA's billing scheme. The motivation for the project stems from personal experience. Not DEWA, but the utility bills from our two properties in Alain and Abu Dhabi, 7 and 2 residents, respectively, amounted to a substantial sum of 60,000+ AED in 2022. I want to see how it is for those who do not have any energy subsidies, so basically expats in Dubai. That said, if you are or know an expat who owns or rents a villa in Dubai, please do reach out. I can share an info sheet if you are interested. You can reach out to me via phone (+971) 542696999 Please help me graduate :)
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EW MASTER
Latest post on 02 October 2011 - 11:51
My electricity consumption has doubled from last month and we haven't done anything different. Maybe you could do one of those checks on your meter where you turn everything off and then see if the meter is still running? Or find out if the meter is running faster than it should be? It's worth nipping these things in the bud and reporting to DEWA/LL as soon as you can.
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EW EXPERT
Latest post on 02 October 2011 - 11:47
My electricity consumption has doubled from last month and we haven't done anything different.
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EW NEWBIE
Latest post on 02 October 2011 - 10:57
HeyJude - 800 88 is a number in Dubai and I again highly recommend ToolTime. I called as a non-contract customer with the complaint of "my DEWA bills are way too high" and I had an engineer spend 2 hours diagnosing the problem, with a crew fixing it that day. Total cost was very reasonable and I can see from my meter that our bills will be a FRACTION of what they were last month. Have your recent DEWA bills handy though, as they can do some quick diagnostics over the phone (e.g. what is the split between water / electric, has it spiked the last month) Here is their website --> [url=http://www.tooltime.ae/'>ToolTime[/url'> I will actually build one of ToolTime's maintenance contracts into our next lease renewal!
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EW NEWBIE
Latest post on 02 October 2011 - 08:41
Hi Heyjude, sorry to hear about the high charges. We had to move out of our villa in Al Barsha because the bills were 8,000 / 9,000 k per month! We investigated the situation and noticed that there was only one meter for 2 villas....
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EW NEWBIE
Latest post on 01 October 2011 - 22:32
Hey twokids - I'm not sure yet, my other half has the bills at the office, but I can tell you I am going to check it out very quickly! I am sure simpleasasbc is right and that there will be a leak or some such thing sucking us dry. The silly thing is although we have a huge garden, we haven't watered it at all as we were going to change it round, so it is not an over zealous gardener or such.
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EW GURU
Latest post on 01 October 2011 - 22:24
Heyjude, so shocked to read about your DEWA bills!! Is it high water or electricity consumption or both? For us, water comprises less than a fifth of the bill, but we don't have a pool. I do not think DEWA will be much help, other than to offer a payment plan or if the leak is outside of the boundary. Perhaps ask Buy Me a Pony to email you as she had a bill for 22k?
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EW NEWBIE
Latest post on 01 October 2011 - 22:18
Good advice, thanks. The house has been empty for some time, and there have been quite a few things on the blink because of it. I will get someone in to give the whole place the once over I think.
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EW MASTER
Latest post on 01 October 2011 - 22:14
HeyJude, if you look at other people's excessively high DEWA bills, it is often a one-off problem to do with a ball-cock not working or an unexpected leak (why does this sound rude?) from the tank or the watering system, or, occasionally, the DEWA counter working too fast. Best to find someone who can diagnose the problem fast and accurately, and correct it. From what I've gathered after a year here, I don't think DEWA will help you with diagnostics, it will be up to you or your landlord to act quickly to find the problem, and, with any luck, the solution.
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EW NEWBIE
Latest post on 01 October 2011 - 22:05
Thanks simpleasasabc. Anyone else used a maintenance service for the "my dewa bill is too high" problem? Seems like a strange thing to ask them to help with. Another thing we are going to do is check that the pool isn't leaking somehow. I really hope we find something to fix, as I am not confident of getting much help from Dewa.
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EW MASTER
Latest post on 01 October 2011 - 21:51
In our experience, Tool Time was OK, not brilliant. (We only called them out because of their name, as we're fans of the Tim Allen show!) They came out on a one-time call-out at quite short notice, though and did the job. Other people often mention Hitches & Glitches as good in an emergency, though we've no personal experience of them. It looks as if you can't hire them on a one-off basis, though I may have misread this. http://www.hitchesandglitches.com/aboutUs.html
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EW NEWBIE
Latest post on 01 October 2011 - 21:43
I need some help please grrrrls. Our bill is over 8000 per month for the last two months. If we cant sort something out we will have to move - that is WAY too much. Anyways, someone recommended tool time @ 800 88...is that a phone number? doesnt seem enough digits... someone else mentioned hitches and glitches and House of excellence.... What services do they provide, and how can I contact them? Any ideas? :)
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EW EXPERT
Latest post on 01 October 2011 - 13:39
I live in a one bed flat - and have lived in the same place for 5 years - my latest bill was just under 800 AED - almost double than when i moved in; not to mention that my housing fees have dropped by 20% .....
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EW NEWBIE
Latest post on 01 October 2011 - 13:35
Think yourselves lucky our last bills averaged 14,000 !!! DH said that most households (family of 5) would see a 60% rise. Surely the government must realise that this, coupled with other issues such a schooling, will eventually stop people from moving here?? If people can't afford basic utilities or education for their children, they won't come. Full stop
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EW GURU
Latest post on 01 October 2011 - 12:26
Think yourselves lucky our last bills averaged 14,000 !!! DH said that most households (family of 5) would see a 60% rise.
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EW NEWBIE
Latest post on 01 October 2011 - 12:04
Just want to share my experience : I have been living in Dubai for 3 years now so I can compare the bills. Our September invoice for 2011 shows the exact same consumption as the 2010 one. But whereas we paid 1600 dhs last year, we must pay 2700 dhs for this year, i.e an increase by 68% for the exact same consumption in September !!!! The difference comes from : - housing tax which we didn't pay last year - fuel surcharge that is new for 2011 - increase in the rate Hope this helps... <em>edited by kikidubai on 01/10/2011</em>
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EW EXPLORER
Latest post on 01 October 2011 - 09:22
I would expect your DEWA bill to be no more than 2500 in the hottest months Check your toilets - is there continual running water into the cistern ? Check your appliances - turn everything off then go check your water tank - is it still filling ? Check your water Meter - If everything is off - No Toilet flushing - no showers - no washing machine - is the meter still turning ? If the meter is still turning you either have a faulty stop cock in your water tank - It will keep topping up and you wont notice any excess water on the surface - call out Hitches and Glitches or House of excellence - this will be resolved in half an hour and cost no more than 300 dirham . Or if its not the tank you have a broken pipe underground Water consumption charges are the responsibility of the tenant - its up to you to check your water consumption - EVERYONE should do this ... Your pipes are the responsibility of the Landlord - He will need to acsertain if its in the boundry wall or outside (inside Landlord= Outside DEWA )
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EW EXPERT
Latest post on 01 October 2011 - 07:42
So my DEWA bills have consistently been about 3000 Dhs, which we thought was excessive, but reasonable given what everyone else was using - But my DH just ran into the DEWA man outside who was changing the water meter - because apparently it hasn't been working! Does that mean our bills are going to double??? Our DEWA meter was changed in early August but the next bill was still around the same as the previous months - I was very worried that it might have doubled!
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EW NEWBIE
Latest post on 30 September 2011 - 22:32
Dewan are rip offs.we recently moved in a villa on jumeirah and our bill for the past 6months is 3000dh???keeping in mind we only use de upstairs room,an office and a living room.it's just me and him so seriously they are rip offs.before when we stayed in marina our bill was max400dh per month for a 2bedroom ap. I put a complain nobody cared
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EW GURU
Latest post on 30 September 2011 - 10:40
I've also noticed that the housing fee is not charged if your landlord is a local........ This is a common misconception. The bottom line is that ALL expats, no matter where they live or who their landlord is or whether they own their own home, are supposed to pay the housing fee, but the system is such an inefficient mess that some people never get charged and other people get hit as soon as they arrive. To give you an idea of how inefficient the system is, the law requiring all expats to pay the housing fee has existed for over 10 years, but none of the government departments wanted to be the ones responsible for collecting it. In the end DEWA was forced into it, and only started collecting seriously about 5 years ago.
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EW NEWBIE
Latest post on 29 September 2011 - 11:54
We were facing the same issue for our 3600 sq ft villa on The Palm. Our bill was &gt;4500 AED and was split equally between electricity and water. We had 2 major issues: First, our water tank was leaking due to a broken ball valve. I understand that this is a very common issue as the water in Dubai is fairly corrosive from all the salt. Second issue was that our water pumps were mis-wired and the pumps were running day and night causing high electrical usage. The ball valve was fixed in 1 hour, 400 Dhm. LL fixed the electrical issue, but it took no more than 30 min. I can highly recommend ToolTime @ 800 88 - they are amazing and worth the callout if you can cut your DEWA bill in half.
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EW EXPERT
Latest post on 29 September 2011 - 11:17
Why are the houses in areas such as Barsha and Jumeirah that have pools etc less than what we are paying in the Meadows? I just don't understand it. There is definitely something fishy going on Because locals live there and own them. Expats can't own the freehold there so lower rates apply to suit the locals. Our bills in Mirdif (lots of locals) were only marginally lower than our much larger villa in Silicon Oasis (mostly expats). Some tenants pay housing fees in their locally owned villas, others don't. There is just no transparency and no one set of rules that seems to apply.
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EW OLDHAND
Latest post on 29 September 2011 - 11:13
So my DEWA bills have consistently been about 3000 Dhs, which we thought was excessive, but reasonable given what everyone else was using - But my DH just ran into the DEWA man outside who was changing the water meter - because apparently it hasn't been working! Does that mean our bills are going to double???
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EW MASTER
Latest post on 19 September 2011 - 14:54
I've just been looking at our own DEWA bill (Meadows 9, 3 bed, home study, unused maid's room, small grassy garden, no pool). It's about AED3000, including housing fee. The water part is bad enough, at 640 it's gone down a bit from last month, but the electricity is outrageous and has been creeping up all summer. I'm hoping there'll be a pleasant change when we stop having to use the aircon, but of course, DEWA's prices increased by 15% in January anyway. Sorry not to be more help, just a bit of empathy, really.. edited by simpleasabc on 12/09/2011 We have 4 bed and maid. While everyone was away in the Summer except the maid and animals, the bills were about 800 dhs for electricity but we did not have a/c on everywhere except maid's quarters and in rooms when she worked there. Irrigation was off as has broken and hand watering was being done by gardener. Grass is rubbish but it always is after the Summer.
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EW EXPERT
Latest post on 19 September 2011 - 14:14
Signature villa on Palm - no pool heater or chiller and they have small gardens = 7000 aed a month. Rented a canal cove home on the palm (HALF the size at least, communal garden and communal pool that we don't pay for) = 6500 aed a month. WTF???????? Expat pay more in expat areas than in other areas. I've also noticed that the housing fee is not charged if your landlord is a local........ we pay housing in Barsha - we didn't on our first Barsha villa but were caught out for it when we moved. It's local owned.
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EW EXPLORER
Latest post on 19 September 2011 - 14:11
Why are the houses in areas such as Barsha and Jumeirah that have pools etc less than what we are paying in the Meadows? I just don't understand it. There is definitely something fishy going on Because locals live there and own them. Expats can't own the freehold there so lower rates apply to suit the locals.
353
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EW EXPLORER
Latest post on 19 September 2011 - 14:11
Signature villa on Palm - no pool heater or chiller and they have small gardens = 7000 aed a month. Rented a canal cove home on the palm (HALF the size at least, communal garden and communal pool that we don't pay for) = 6500 aed a month. WTF???????? Expat pay more in expat areas than in other areas. I've also noticed that the housing fee is not charged if your landlord is a local........
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EW EXPERT
Latest post on 19 September 2011 - 13:48
Why are the houses in areas such as Barsha and Jumeirah that have pools etc less than what we are paying in the Meadows? I just don't understand it. There is definitely something fishy going on We've been doing sums recently re DEWA - our average bill (excluding housing fee) for our villa in Barhsa which is humungous with a huge garden (lots of grass) and a pool is just under 3000 - average is for the last 12 months - Sep10 to Aug11. The first 4 months were without the fuel surcharge.
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EW EXPERT
Latest post on 19 September 2011 - 13:17
Why are the houses in areas such as Barsha and Jumeirah that have pools etc less than what we are paying in the Meadows? I just don't understand it. There is definitely something fishy going on
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EW NEWBIE
Latest post on 19 September 2011 - 12:45
Looking for some advice, comparables in Motor City. Huge water meter reading problem with a 1 bed in Motor City, whooping 2,300dhs for 7 weeks! Motor City 1 bed Breakdown: Electricity: 102 (rate 23 green) Water: 1,794 (rate 3.5 green, 4 yellow, 4.6 orange) Sewage: 188 Housing fee: 216 JBR 2 bed Breakdown: Electricity/Water/Sewage: 153 to 295 Housing fee: 480 JBR 4 bed plus maid's Duplex: 1,500 to 2,000 I filed a "high consumption" complaint with their High consumption department over 1 month ago and have only received disconnection notices if I don't pay my bill. I visited their Jumeirah office only to be told to go to headquarters in Health Care City. After waiting for 2 hours at HQ, I was told to pay part of the bill and "will take some time", in addition to the standard random remarks like "its amount the owner or old tenant owes but got charged to you". They did admit to the meter reading being way, way off base for my apartment size yet no pressing urgency to fix it. Via email I received one apologetic email and promise to take care of it in 3 days, over 1 week later, nothing.
 
 

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