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Farnek - maintenance company woes!
Hi ladies,
I'm quite new to Dubai and would like to know if my experience with Farnek under the landlords maintenance contract is typical. Basically our issue is not with the maintenance guys themselves, but with the lack of follow up when (always in our experience!) things cannot be resolved there and then. We have had various maintenance problems that require a part to be ordered and then a revisit or a different type of tradesman to attend. We also have outstanding a quote for something they said they could not do under .the contract. Some of tHese things date back nearly 2 months. Whenever I call the company we go round and round in circles and still no follow up. All they do (if anything) is send out another team who tell me the same thing and the wait starts again!! seems like things just fall into a black hole once the maintenance guys get back to base as no record is made of outstanding issues.
Anyone had the same sort of issues with (or other maintenance companies)? They seem to have a good reputation from what I read on EW so perhaps the best of a bad bunch. Are these follow up problems likely to be common to all maintenance companies so little point using a different one?
And any good tips for managing these companies better as I am clearly not doing this right?! !
Thanks in advance.
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