Baskin & Robbins rip off! - vent!
I need to vent about Baskin and Robbins so here we go.
I regularly get some ice-cream for the kids in BR while around the mall and always give them a child scoop (in a cup), which was always priced at AED 6, so x 2 kids AED 12 ... sometime in January we were in MOE and they charged me AED 16 which I found strange but what the heck, not a biggy to argue about, maybe they increased the price., AED 16 is still fair enough.
Then a few weeks ago we were in Souq Madinat Jumeirah and I ordered 2 kids scoops and got charged AED 24... so I thought surely a mistake... no Ma'am, a scoop is AED 12, so your total is AED 24...so I said ''is your kids scoop is AED 12?''
Answer: no ma'am we do not have kids scoops here... right, so why did you not tell me that when I ordered 2 KIDS scoops...???
answer: I gave you the regular scoop Ma'am''.... Well , helloooo, I did not order a regular scoop nor do I think a regular scoop is suitable for a child, it is too much for a child to eat, and you should TELL me that you do not have a kids scoop when I ask for one instead of just giving me the next size up.....The lack of expression on the face of the server showed me that he gets this a lot; and he just answered: 24 dirhams please Ma'am....
do they train their staff to just ignore the word Kids scoop, give a regular one and charge accordingly as no parent is going to take that ice-cream away from their kids ...
Which is right, I rather pay AED 24 than have 2 Ice-screaming kids...so I gave up , paid and left making a mental note never to go to BR in SMJ anymore.
A week or so later , I noticed on the board of BR in Dubai Mall that there is no mention of kids scoops anymore... we headed of the Cold Stone instead, no more BR for us!
edited by Sanzeveria on 04/03/2012
<em>edited by Sanzeveria on 04/03/2012</em>
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